Cheaper Online Reviews 

191
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that orders arrive quickly and offer great value for money, with prompt delivery times frequently praised across multiple purchases. Many buyers also appreciate the polite communication and helpful assistance provided by the support team when minor delivery questions arise. However, some customers also noted frustrating issues with items arriving damaged or lacking essential assembly hardware. People frequently struggled to build complex furniture sets, noting that instructions were unclear and parts were missing. Additionally, a few buyers experienced unhelpful service and faced difficulties when trying to secure refunds or replacements.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, as many reviewers report great items... See more

Delivery service

Consumers find delivery service to be unpredictable, with many reviewers praising fast shipping times within... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the team for being quick,... See more

Order

Customers had ambiguous experiences with order, noting that some items arrived promptly with great... See more

Service

Reviewers highlight great satisfaction with the service, noting that parts are sent straight away and issues... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Easy online purchase. Fast delivery. Item received, but also received an email request from the provider for a review of product 5hrs later. It's shelving that needs to be assembled... Hold off asking... See more

Rated 3 out of 5 stars

So first order went AWOL waited nearly 2 weeks I did complain and was happy to receive the order within 3 days. Wasn't happy having to wait 2 weeks but was happy with the quick delivery second time

Rated 2 out of 5 stars

Quick delivery, but poor packaging resulting in damaged products. No reply from company when I reached out for support.

Rated 5 out of 5 stars

Ist time ordering of this website,seen item on the range website but it was more expensive than their site. Happy with the bench only assembled last night so not used yet but 1st impressions very good... See more


Company details

  1. Christmas Store

Written by the company

Discover unbeatable deals and unmatched value with Cheaper Online, your premier destination for affordable home and garden essentials in the UK. Renowned for our commitment to delivering exceptional quality at the lowest prices, we pride ourselves on a diverse and extensive range of products tailored to meet your every need. Whether you are looking to enhance your outdoor space with stylish garden furniture, or seeking the perfect Christmas tree and decorations to create a festive ambiance, Cheaper Online has got you covered. Our collection includes a variety of garden furniture options, ranging from contemporary designs to classic styles, ensuring there’s something to suit every taste and budget. Transform your garden into a haven of relaxation and entertainment with our durable and elegant pieces, all available at clearance prices. At Cheaper Online, we believe that quality should not come with a hefty price tag. That’s why we offer free UK delivery on all orders, ensuring that you can enjoy great value and convenience with every purchase. With our unbeatable discount and clearance prices, creating your dream home and garden has never been more affordable. Discover the joy of savings and quality with Cheaper Online. Explore our collections today and find the best deals on garden furniture, Christmas decorations, gardening tools, and so much more. Transform your home and garden into spaces of comfort, joy, and style without breaking the bank. Choose Cheaper Online for affordable luxury.


Contact info

3.1

Average

TrustScore 3 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(191)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Keswick Garden Bench…

Ist time ordering of this website,seen item on the range website but it was more expensive than their site. Happy with the bench only assembled last night so not used yet but 1st impressions very good. Good correspondence from buyer informed about delivery and arrived on time

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent item

Excellent item , 1st time buying off this site & wasn't disappointed
Fast dispatch & reasonable price.
I had issue with the delivery company, emailed the site and the communication was fast till resolved.

September 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience.

Found the Christmas lights that I had had previously. Delighted at the price and free delivery. Delivered within a few day so great all round experience.

September 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Bought Tom Chambers plant supports via…

Bought Tom Chambers plant supports via ebay. Returned/collected because just packed in plastic-type bag with parts protruding and plastic coating severely scraped and scuffed. Trying to find elsewhere without having to deal with Cheaper Online, which means not buying through Tesco, I believe.

August 7, 2025
Unprompted review
Rated 3 out of 5 stars

Grey double bin store

Grey double bin store. Not the easiest of diagrams to follow. Not the easiest to actually put together. Not quite the quality I had hoped for but okay for the price. Looks rather nice now it is in place! Reasonably happy but won't give it 5* as I am unsure just how well it will last.

August 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommended 👍🏼

I quickly found what I was looking for and at the best price, on Cheaper Online’s website. It was easy to order and my items arrived very quickly. I’m really happy with every aspect and will purchase from this company again.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great value and service!

Bought a bundle pack of underbed storage boxes before reading reviews, which made me worry a little about whether they may be damaged in transit. Items arrived in perfect condition, was kept aware of my parcels journey and the price could not be beaten! Reviews show that the team keep up with and deal with any issues, I would not hesitate to use again!

July 31, 2025
Unprompted review
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Rated 1 out of 5 stars

I brought 2 storage units and we had…

I brought 2 storage units and we had huge difficulty putting them together but finally got them up . They weren’t the best quality but figured you get what you pay for . Was in the room last week and they both completely collapsed into bits , hitting my shoulder and cutting my back . When I have got in touch with B & Q to report this they contacted the seller . I contacted B & Q when I hadn’t heard from the seller and they chased them. The seller states cannot provide a refund however I can return them to be ‘repaired’. Bearing in mind they are all in bits and the return is to be at my own cost , there is no point in even doing this . Absolutely useless, low quality products, terrible customer service . I don’t recommend.

July 8, 2025
Unprompted review
Cheaper Online logo

Reply from Cheaper Online

We have no record of this complaint and we have raised with B&Q who also state no record of any complaint raised with them. Please provide further details to B&Q and they will forward to us to address

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