checkdomain Reviews 2,867

I would like to thank the support team, and Igor Pundžin specifically, for providing adequate support, prompt responses, and clear guidance throughout the process. All questions were addressed in a timely manner, and any issues that arose were handled efficiently and professionally. The communication was smooth, and the overall experience was very positive.

Quick help (after the weekend / holiday).

I use a Cath-all E-Mail and used a specific Mail Adress for the Registration. After a few days I recive Spam Mails to this Adress. They Sell your Data.

After your response, I would like to clearly state that I did purchase the domain and provided all required information accurately and honestly, with no inconsistencies and no fraudulent intent whatsoever.
The payment was taken, and then my account was closed approximately 48 hours later, without any prior notice or request for clarification.

If there were truly “incomplete or inconsistent information,” as claimed, then:

Why was the order initially accepted?

Why was the payment taken?

Why was I not contacted to correct or clarify anything before the account was closed?

Closing a customer’s account after accepting payment, without transparency or a real opportunity to respond, is unprofessional behavior and, from my perspective, unacceptable.
Verification checks should be completed before taking payment, not afterward.

This situation has also raised serious concerns about the security of my credit card information, especially since the payment was processed and the account was later closed without a clear and transparent explanation.

My experience with your platform has been entirely negative, and due to the lack of transparency and poor customer handling, I cannot recommend your service.

Very professional service. It may take time for people to respond, but when they get back to you they deal with every detail to very deep issues as much as needed. During my period with them I have had several times a situation I have to turn to them and every time I have got very professional and dedicated caretaking from their side.

Checkdomain is a company with very dishonest business practices. It extends services and so-called contracts without explicit confirmation from the customer. If the customer does not want to pay the bill for a service they did not request, they send it to forced collection, and it causes large financial expenses incurred in the unfair collection process. I think that this type of business is even outside the scope of legality (Forced collection of a service that was not even provided to the customer). It is the same as if in a coffee bar the waiter, after the first coffee was drunk, arbitrarily brought another one and left the bill, without the customer having asked for it or drunk it. And of course, there is a forced collection for the coffee that was not drunk.

The end of cooperation with Checkdomain was a nightmare and I strongly advise others to stay away from them. Their fraudulent and false practices left me deceived and completely dissatisfied.

I decided not to renew one of my domains and transferred it to another provider, but they still issued an invoice against my will. When I told them I didn’t want to pay, they closed my account along with the domains inside it. Now they are forcing me to transfer the domains and charging extra fees. For one domain I needed to transfer, I requested the auth code, but they only replied days later — by then the domain was already deleted! Absolutely stay away from this company.

Update : When I asked them to cancel the invoice, they victimized me by deleting my account along with the invoice.

Just tried to sign up and send request to register domain. attached my PayPal account and waiting for account activation. after 24 hours without any letters got error "The credentials don't match. Please pay attention to the upper and lower case." as I understand my account was deleted. no letters, no clarification, no support ... looks like a scam.

p.s. if you thinks that if there are not necessary no reply after you got my payment data - it truly SCAM

p.p.s. if you are reduce cost to inform you customers by free email channel - that’s poor service.

p.p.p.s. I also send request to you support and all that they told to me - wait... that’s all

p.p.p.p.s. - responding to a registration request for more than 36 hours and not responding for "internal reasons" is not customer-oriented.
- blaming the client is not the basis for a respectful and long-term business relationship.
- if you register my account like this, I conclude that you also provide services.

Writing reviews is my decision and there is no need to change the concept. If I had not written here, you would not have clarified anything for me.
There are other services where I can do this in 10 minutes, but for some reason I chose you and I want others not to make my mistakes.

I thinks its all that you must to know about this company

i managed to create the website, and with a bit of help, everything went perfect.

I purchased a domain name from them for a single year, but my dissatisfaction began when they unexpectedly sent me an invoice for the second year without any prior notice.They sent me an invoice for 22 euros a week before the second year of the domain started. I immediately contacted customer service and cancelled the domain before the second year started. Even though I cancelled before the domain was renewed, they sent me an invoice reminder letter and they want an additional fee of 5 euros in addition to the 22 euros. Dear checkdomain, why should I pay you for a service I don't use? Moreover, I see that there are many users who are victimized in this way. Is this how your earning system works? I request that my invoice be cancelled.

Update: Hello Stefan. That's exactly what I was trying to say. Thank you for fixing the problem.

Unfair Account Termination & Poor Customer Service

I signed up for Checkdomain.de, provided all required information, and attempted to purchase a domain. Instead of completing my order, they blocked my account without explanation, claiming they reject certain orders without any clear policy violation on my part.

Their response was dismissive, and they refused to reconsider despite me following all their terms. If they selectively block customers without valid reasons, they should not be offering services publicly. Unreliable and unprofessional experience—beware before using their platform.

I was able to grab a cheap domain. Support was able to quickly assist me with changing my nameservers.

Sylvana was prompt in following up on my query and fixing my payment issue. She also confirmed that would go through smoothly going forward.

My experience with Checkdomain was extremely disappointing. Initially, I purchased a domain name from them for a single year, but my dissatisfaction began when they unexpectedly sent me an invoice for the second year without any prior notice.

Despite my immediate request for cancellation and explicit instruction not to renew, they went ahead and renewed it for another year without my consent. What's worse is that they completely disregarded all of my messages pleading for cancellation.

Dealing with Checkdomain was a nightmare, and I strongly advise others to steer clear of them. Their deceitful and fraudulent practices have left me feeling cheated and utterly dissatisfied.

I have been sending them an e-mail for 2 days and they do not respond. I have an unpaid bill, but even though my card is attached, the fee is not charged to my card. I can't pay my bills and no one helps me.

Had a dispute and was sorted out picefully. Very supportive staffs.

I had ordered a few domains during their sale and it said they were "checking" my account. After about a day, I go to log into the account and my credentials aren't accepted. Attempting to reset my password via email and customer number doesn't work either.

I pre-ordered a domain in 2017 for the .ing domain. Now it's 2023 and the .ing domain has started. But what did I unfortunately realise? The domain was registered by another person. Thanks for nothing and you can save yourself an answer because gone is gone!

Reply to the answer:

It was announced that I would receive an e-mail when the top-level domain is launched. That's the point of pre-registration, so I don't have to check every week to see when the .ing domain is available to the public. I didn't get an email and now that the .ing domain is public, you don't even sell them. But well, a German company in the technology sector, what can I expect, my mistake.

I got charged €50 for a hosting service I did not buy.

Tried to contact support multiple time in the past 8 days and I got 0 emails back.
I tried to call directly and after waiting in the line I was told to email them!

Customer service is none-existent. I'm moving all my 7 domains somewhere else.

Great Support, fast response and great technicians and engineers.