Cheetah Cars Reviews 

1,156
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional drivers for being exceptionally polite, incredibly helpful with heavy luggage, and consistently arriving ahead of schedule. Travelers also appreciate the comfortable and clean cars, alongside a very simple online booking system and exceptionally reasonable prices. Some reviewers were not happy with occasional vehicle delays or unexpected extra charges added to their fare. A few consumers also noted frustrating communication issues regarding pick-up locations and delayed responses from support staff. These minor challenges occasionally created quite stressful moments during otherwise smooth and pleasant journeys to the airport.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt arrivals and professional drivers who... See more

Staff

Customers consistently note positive experiences with staff, praising the friendly, helpful, and professional... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some praising punctual and polite drivers... See more

Price

People report positive experiences with price, highlighting competitive and very reasonable fares compared to... See more

Booking process

Consumers find the booking process to be straightforward yet mixed with some operational hiccups. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so pleased with my experience, first time to try cheetah car and definitely won’t be the last, the driver (Sohail) was extremely professional, polite, on time, helped with luggage, smiling and we... See more

Company replied

Rated 5 out of 5 stars

We decided to book a car to the airport because we just didn't want to have to worry about public transport. We rescheduled our flight and changing our reservation was super easy. Derek got to our ren... See more

Company replied

Rated 5 out of 5 stars

I've used Cheetah to go to and from the airports several times. They are efficient, professional and helpful (with my usually quite heavy case!) The cars are always clean and well maintained and... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Cheetah Cars for our transfer from Heathrow Airport to our Airbnb. The driver arrived on time, and the whole process was smooth from start to finish. What really... See more

Company replied


Company details

  1. Taxi Service

Written by the company

Cheetah Cars is a top-rated Transport For London approved minicab operator based in London. They are known for their outstanding service and competitive prices. Established since 1985, their loyal driver base is vetted for safety and vehicle cleanliness. Need to get around London? Book a Cheetah Car now!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,156)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On time!

On time, polite and efficient.

July 16, 2025
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

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Rated 5 out of 5 stars

These guys were brilliant today

These guys were brilliant today. Another cab company left my 76 yr old mum stranded at the airport. They sent someone to her last minute. Their pricing was also much better than the deserting cab company. Thank you we really appreciate it.

July 9, 2025
Unprompted review
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Reply from Cheetah Cars

Thank you for taking the time to leave a review.
We appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

Brilliant service

Brilliant service. On time and driver was polite and friendly.

July 8, 2025
Unprompted review
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Reply from Cheetah Cars

Thank you for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

Amazing Service

They were very communicative, flexible, understanding, and patient throughout the whole process of getting out of Silverstone. I appreciated the support from everyone to make sure that the trip was enjoyable and smooth. Highly recommend these guys, price cannot be beaten.

July 6, 2025
Unprompted review
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Reply from Cheetah Cars

Thank you for taking the time to leave a review.
We appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

I have been using the firm for years…

I have been using the firm for years and l never had a bad experience with them.
They always turn up on time and the drivers are always so nice and friendly.
It is easy to book on line or over the phone with them
They prices are always very reasonable.

July 1, 2025
Unprompted review
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Reply from Cheetah Cars

Thank you for taking the time to leave a review.
We appreciate you kind words.
We wish you safe travels and look forward to seeing you again!

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Rated 5 out of 5 stars

Taxi driver was friendly.

Driver was friendly and helped to take our suitcases 🧳 🧳 to his car trunk. He took two carts for us and showed us how to push them to go at the airport. We like the carts. It’s big helpful. He did an excellent job. We thanked them so much. Smile!!

June 28, 2025
Unprompted review
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Reply from Cheetah Cars

Thank you for taking the time to leave a review.
We appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 4 out of 5 stars

Aklways on time

Aklways on time, drivers very helpful and polite.

June 27, 2025
Unprompted review
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Reply from Cheetah Cars

Thank you for taking the time to leave a review. We look forward to seeing you again!

Rated 1 out of 5 stars

Disappointing let down

You did not deliver our food order for our important event, as we had asked you for.
When we called twice to check, because it was late, you assured me everything was fine.
We had to go and pick it up ourselves.

June 25, 2025
Unprompted review
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Reply from Cheetah Cars

Hi Ian,
We are sorry to hear that your recent experience with us did not go as planned. We make sure to provide the best service to our customers. Could you kindly provide us with further details regarding your booking so that we can investigate further, you van email us on feedback@cheetahcars.co.uk

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Rated 5 out of 5 stars

Very nice driver called Omar.

Very nice driver called Omar.
He knew all the shortcuts through Mayfair and got me there on time.
Interesting chat.

June 16, 2025
Unprompted review
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Reply from Cheetah Cars

Thanks for taking your time to write a review. We look forward to seeing you again!

Rated 5 out of 5 stars

Convenient, prompt, and fair prices

We used Cheetah cars twice, for airport transfers from/to Heathrow. We were impressed with the choice of cars and the upfront, transparent pricing. Booking is so easy, Rabia helped us a great deal via the online chat feature. On arrival at Heathrow, we were met by Mohit, who was so friendly and helped us load our bags, had bottled water in his (very clean and comfortable) car, and even gave us lots of shopping and sightseeing tips. I definitely recommend this service, esp after a long flight when you really don’t want to wrestle with your luggage and kids to get on the train!

June 1, 2025
Unprompted review
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Reply from Cheetah Cars

Thanks for taking your time to write a review. We look forward to seeing you again!

Rated 1 out of 5 stars

Disappointing

I have used cheetah cabs for my airport excursions for many years and it saddens me to post this review. This is the 2nd incident where the vehicle sent has been dirty, smelly, and rather unsavoury. On the 1st incident where the driver, not only had a flthy old vehicle, and i had paid for a meet and greet which did not happen as he was late , but he later demanded extra payment for parking at heathrow which i had already paid for by undertaking the meet and greet option. I called in out of courtesy and did not even receive the courtesy of an apology or a follow-up. I decided to simply put it aside as a one-off and still used Cheetah for my collection from Heathrow last week and for my drop-off today. Unfortunately, once again, i get a filthy vehicle with a dirty tissue on the floor and crumbs. This is simply inexcusable and i will not be using this service anymore

June 10, 2025
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Hi Mohamed, we are sorry to hear that your recent journey did not go as planned. We make sure to provide the best service to our customers. Could you kindly provide us with further details regarding your booking so we can investigate further. You can email us on feedback@cheetahcars.co.uk

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Rated 5 out of 5 stars

courteous driver

June 7, 2025
Unprompted review
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Reply from Cheetah Cars

Thanks for taking your time to write a review. We look forward to seeing you again!

Rated 5 out of 5 stars

Driver polite

Driver polite, on time, smooth ride. Hotel wanted 60% more.

June 1, 2025
Unprompted review
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Reply from Cheetah Cars

Thanks for taking your time to write a review. We look forward to seeing you again!

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Rated 5 out of 5 stars

Cheetah was punctual and reliable as usual

Cheetah’s driver Jamil was punctual, efficient and careful in getting us home from Heathrow. Would recommend Cheetah highly. We usually use for airport transfers which are good value for money and very reliable.

May 28, 2025
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking your time to write a review. We look forward to seeing you again!

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