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Rated 1 out of 5 stars

Like so many other reviews, the customer service experience is disappointing. After cancelling the service, my daughter kept getting charged after calling multiple times. We had to call Amex and bloc... See more

Rated 2 out of 5 stars

Chegg used to be very good for helping with schoolwork until they replaced human experts with Chegg AI. I don't know if they realize but we ALL have access to ChatGPT, why are we paying to get ChatGPT... See more

Company replied

Rated 3 out of 5 stars

It can be pretty bad when you have to ask a question 3-4 times to finally get someone that knows how to answer it correctly and it still counts as 4 separate questions asked. I asked how to solve one... See more

Rated 3 out of 5 stars

I am majoring in business in college so using Chegg is very helpful since my classes are online and many experts will provide a step-by-step guide as to how they arrived at their answers. The downfall... See more

Company replied

Company details

  1. Educational Institution
  2. Association or Organization

Written by the company

Chegg is your source for textbooks, study help, online tutoring, and more. We help students save time, save money, and get smarter!


Contact info

2.1

Poor

TrustScore 2 out of 5

7K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I just used chegg when doing a huge assignment

I just used chegg when doing an assignment and used the answers it gave me instead of trusting my gut because I thought i was wrong. Well i was not wrong and every single answer chegg gave me was wrong. I am not even a little kidding when i say to use chatgpt instead of this awful shitty absurdity of a website

December 11, 2024
Unprompted review
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Rated 1 out of 5 stars

Doubled in cost in one year

Doubled in cost in one year. Quality has plummeted. Waiting 5 minutes for a question to load when you are paying €22 a month is a joke. Also page is covered in ads. What exactly are we paying for?

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

17/100 Correct Answers...

I just submitted roughly 100 questions to be answered. I simply want to know if anyone can answer the questions or not because the "professionals" I have had responding to my questions are clueless. They sound like a 4th grader first off on half of my questions. Second off out of 100 questions 17 were right... 17. Just don't even have someone answer them if they are wrong. Simply have chegg say we can't answer this or something because receiving false answers from under-qualified pros doesn't help at all. Im proud to say I will have another 15$ a month now though that my subscription is cancelled so its a good day!

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

garbage website

these goofy mfs charge to read an answer for a quiz question, which is the most braindead thing i've ever seen, atp ur better off using chatgpt than trying to navigate this website since it seems like their entire team has a collective of 3 shared braincells between them, and also i hope whoever pitched their business strategy got a perma-ban from linkedin so no one has to put up with their s***, honestly, wouldn't wish being that guy's employer on my worst enemy.

November 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Be aware!!!

I first heard about this company when I saw unauthorized transaction from my account that was stopped by my bank.
I googled them and I surly never bought anything from them.

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give a negative review for…

If I could give a negative review for them I would. We went online to cancel the account and it turns out that they have been charging me for months. When I phoned customer service they said they had another account under a different email. So basically they were charging me twice for a service that was not being used. The customer service is terrible and the product itself did not help either. DO NOT USE THIS SERVICE.

November 12, 2024
Unprompted review
Rated 2 out of 5 stars

It used to be good

It used to be good. There is another tool now that's wrecking it. Its called Thinkit by RudraAI. Their Rudra-S model is just crazy good. Go try it out.

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE

terrible website
the answers aren't legible (handwritten with bad handwriting) and their "30 day free trial" is a complete lie.

DO NOT SUBSCRIBE

November 11, 2024
Unprompted review
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Rated 1 out of 5 stars

DO NOT SIGN UP

DO NOT SIGN UP! You won't get access to anything, they'll just demand you pay a subscription fee to finally access the content. No where was I told prior I would have to pay to view the content, I was told I had to sign up to access the content. Deceptive, and you then have to fill in a whole form to delete your account. Just don't bother.

October 22, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, stay away. First of all the responses are bad, and you can’t find so much help here. Second and most important, they are thieves, watch out. After opening a subscription and canceling it on the very same day, 6 months later my subscription is started again fraudulous :) currently trying to figure out a chargeback with my bank, please stay away and don’t this company that doesn’t see a problem in stealing people’s money

October 14, 2024
Unprompted review
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Rated 1 out of 5 stars

the customer service just keep respond…

the customer service just keep respond me "Thank you for the information! I’m looping in one of our advanced advocates to help. Please stay in the chat while you are being connected, thank you for your patience while one is being found!"

And most of the answer are wrong.

thanks!

October 8, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible customer experience

Horrible customer experience, cancelled my subscription and then still was charged, tried to contact support but the support chat is literally an AI and the call is too choppy to understand anyone.

October 4, 2024
Unprompted review
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Rated 1 out of 5 stars

Now just AI slop

I actually used this service over 3 years ago at college freshman and sophomore years and I loved it then. Now it's practically replaced by constant AI slop and there hasn't been any great help if you asked new questions. The price has also seemed to increase with that and their instant answer feature now feeds off of their AI as well, practically unusable

September 29, 2024
Unprompted review
Rated 1 out of 5 stars

Paying every month for help with…

Paying every month for help with assignments and chegg giving you wrong answers. When you ask tge expert questions, no one coming back with an answer. Waste of time and money. I canceled chegg since around June because I wasn't able to access my account. It telling me to sign up. Still being charged months after ( didn't even realize until today. The rep is telling me my account still active. When asked how come it telling me to sign up. Rep Jade can't answer.

September 21, 2024
Unprompted review

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