ChemistDirect.co.uk Reviews 

117,034
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 9,073 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast, efficient, and reliable delivery service, noting that essential packages always arrive promptly right at their doorstep. Consumers also deeply appreciate the helpful automated reminders for managing repeat prescriptions seamlessly, alongside the very reasonable and competitive product prices available online. Some reviewers were not happy with the packaging choices, explaining that oversized containers were completely unsuitable and poorly designed for standard home letterboxes. Meanwhile, other customers experienced occasional delivery delays that took several weeks, or reported that specific items from their orders were entirely missing.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages consistently arrive on time... See more

Order

Customers report overall satisfaction and positive experiences with the order process. Reviewers frequently... See more

Product

Clients share positive opinions on product quality, availability, and pricing. Reviewers frequently highlight... See more

Service

Reviewers highlight positive aspects of service, consistently praising the reliable and efficient delivery of... See more

Price

Consumers find price to be positive, highlighting remarkably reasonable and heavily discounted rates compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use ChemistDirect regularly for a product much needed and the pack size unavailable in stores. I often receive emails with discounts and offers across their website. I use these offers to stock... See more

Rated 5 out of 5 stars

Excellent service. Really quick and efficient. From ordering my prescription to receiving it at my door within two to three days. Helpful reminder when to order. Packed in an envelope, rather than box... See more

Rated 5 out of 5 stars

I usually get my NHS medication direct from Pharmacy2U, but this is the first time I've purchased perfume from them. Three different fragrances, all very good, well recognised, brands at remarkably re... See more

Rated 5 out of 5 stars

Made a visit to the pharmacist in the Wincanton High street after clearing bushes from a garden and being stabbed by one in the knee. It went all gungy, horrible and leaked. The Pharmacist was very he... See more


Company details

  1. Pharmacy
  2. Wellness Center

About ChemistDirect.co.uk

Information provided by various external sources

Chemist Direct

Chemist Direct is the UK’s number 1 online pharmacy, with over 5000 products covering a full range of non-prescription medicines, vitamins, supplements, toiletries, fragrances and more.

Since 2007, the company has served over 1 million customers and remains committed to excellent service and value for money. Chemist Direct constantly check their prices against competitors and also offer a price promise guarantee to make sure you always get the best deal.

Introducing Pharmacy2U

Chemist Direct has joined forces with Pharmacy2U, the UK's largest NHS contracted pharmacy. If you require prescription-strength treatment, head over to Pharmacy2U and join the thousands of people already using their hassle-free Online Doctor and NHS Repeat Prescription services.

ChemistDirect Details

Written by the company

Free Delivery
We offer free UK delivery on orders over £40
Great Service
Fast delivery and friendly customer support at the end of the phone
Competitive Prices
We always have the most competitive online prices
Extensive Range
Enjoy an extended range of health & beauty products not found on the high street

Price Promise

We wont be beaten on price

We wont be beaten on price
Our prices are monitored each week for unbeatable value, and are underpinned by our Price Match Guarantee

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

117K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(117,034)

8,693 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Refused second order

Refused second order. I don’t like this whether it’s right or wrong it should be my choice when I’m paying so only two stars.

August 3, 2026
ChemistDirect.co.uk logo

Reply from ChemistDirect.co.uk

Good Afternoon,

Thank you for your review.

We always have a focus on patient safety. We support the self-management of short-term conditions.

Over-the-counter medicines are divided into two classifications ; General Sales List (GSL) medicines or Pharmacy (P) medicines and sales are closely monitored. Although both categories do not require a prescription, sales are monitored, and as a responsible pharmacy we are required to ask questions when customers purchase Pharmacy medicines.

Please be advised that when you submit your order it will be "suspended" until questionnaire responses are reviewed by our Pharmacists and they are satisfied with your purchase. It may be necessary to ask you further questions before we can process your order.

We reserve the right to, and there may be times when we may limit, restrict or even cancel purchases.

Any payment processed, if paying via card will be a pre-authorisation only which will cancel with your card issuer, if payment had been made via PayPal, this would be refunded generally within 5 to 7 working days.

Please accept our apology for any inconvenience caused.

Kind regards,
Chris

Rated 5 out of 5 stars

I use ChemistDirect regularly for an essential item.

I use ChemistDirect regularly for a product much needed and the pack size unavailable in stores.
I often receive emails with discounts and offers across their website.
I use these offers to stock up or try new fragrances, multi buy toiletries etc.
So I get the product much needed, great offers and free delivery when I buy bargains.
Speedy delivery too.

August 6, 2026
Rated 5 out of 5 stars

Convenience

Although I now have to go to the Surgery to request my prescription, which is inconvenient, once it was confirmed by the Doctor, it was despatched immediately and arrived two days later.

August 5, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look