Cheshirepavingstones Reviews 69

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have been using Cheshire sandstone for a number of years, they have a great selection of materials , I would highly recommend a visit to their showroom on Winwick Road Warrington. My most rece... See more

Rated 5 out of 5 stars

Amazing company!! We have been using and recommending Cheshire sandstone for many years!! Staff are always friendly, polite and efficient and always ready on hand to help. The tiles they s... See more

Rated 5 out of 5 stars

Thank you to Kelly & Claire for helping with our order and distribution of 7 pallets of Overland Sand. We had a great overall experience. Kelly in their showroom was very friendly and knowledgeable,... See more

Company replied

Rated 5 out of 5 stars

We’ve been purchasing SLABS from Cheshire Sandstone for over 8 years Fantastic customer service / product support and quality materials Claire and associates in the office are totally on the... See more


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4.6

Excellent

TrustScore 4.5 out of 5

69 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Good Service

I could not fault the service from this Company. When I had an issue with the quality of my (expensive) slabs, James, the sales manager, was quick to respond and did everything he could to sort out my problem. I have dropped a star, however, because of issues with the product, but to be fair, these were not of the Company’s making as the full pallet arrived sealed as exported from India. I would, therefore, be happy to buy from them again.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

25 years in the game best supplier

iv just changed to using this company from my regular supplier as they could not for fill my order I would like to give a big thanks to the two ladies who sorted my order out Clair and Kelly nothing was to much from walking in to leaving this is my new go to supplier
ps even got a drink
big thanks

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 i would

If I could give 0 i would. Place order online, paid for delivery which showed it could be delivered within 2 days (20th May) 1 week later no follow up or email or call to say its not in stock. Basically they order from their supplier after youve paid up. They dont hold stock or make that clear. Called up 4 times, i was told the manager would call back and then nothing. Finally an email to say it would arrive on 2nd June. Today another email asking if i still wanted the order. Again i had to ask delivery date. Told me it would come in on the 8th of June but wasn't clear. Poor rude customer service agent, no apologies from her. Please dont order online from these scammers. Builder came and went twice. Rude emails from a customer service agent Kelly. Despicable and incompetent. Dont bother buying from this company, go to Lnd stone, much more customer orientated and confirmed delivery within minutes of placing order. Not like these drones

May 29, 2025
Unprompted review
Cheshirepavingstones logo

Reply from Cheshirepavingstones

Dear RK,

Thank you for your feedback and we’re sorry for the frustration caused by the delivery delays and lack of clarity around your order.

To clarify, the product ordered was temporarily out of stock at the time due to awaiting a scheduled redelivery from our overseas supplier. As an importer, some products are subject to lead times that can change, and we accept that this was not communicated clearly enough at the point of order or during follow-up contact.

We fully acknowledge that our communication around stock availability and revised delivery dates should have been clearer and more proactive, particularly given the impact this had on your project schedule. For that, we sincerely apologise.

We are reviewing our processes to ensure stock status and lead times are made more transparent online and that customers receive clearer updates when delays occur.

We appreciate you raising this with us and regret the inconvenience caused.

Best regards,
James Wilson
Showroom Manager
james@cheshirepavingstones.co.uk

Rated 5 out of 5 stars

Love Island vibes - I visited Cheshire Sandstone showroom…

I visited Cheshire Sandstone showroom In Warrington for some ideas and inspiration and to see the porcelain they had on display
I had looked on their website previously many times, but i am more of a touch and feel type of shopper especially when making very large expensive purchases.
Plus, at that point I really needed some inspiration too. The sales person I spoke with at the showroom was Claire
she was amazingly helpful showing me all of the different types of porcelain inside and outside of the showroom which I found really helpful to see the porcelain in the natural daylight
but in addition to this she was very helpful with giving me some design ideas and showing me different colour combinations and able to show me lots of different ideas from photos taken from Instagram of landscapers using Cheshire Sandstone products
She was also very helpful in giving me some samples to take home, so that I could see them in my own garden.
Which that was very helpful to see the porcelain In my garden in the different types of natural day light
In the end I chose Overland Sand and Overland Silver with a double boarder in the smaller tiles, with a bespoke patio area mainly in Silver for underneath my aluminium pergola
The ordering of products was very quick and simple with next day delivery
The delivery was also very quick and accurate with no problems
The driver was also very helpful when unloading the materials as my driveway is a very difficult shape and he took extra care to not damage any grass when unloading the porcelain with the Hiab
Overall, I would definitely recommend using Cheshire Sandstone
Quality product at a great price
and a professional, seamless experience Thanks to Claire

I had my garden landscaped by Mark of The Pave Works who I can also very highly recommend check out his Instagram page - my garden looks like it’s come straight out of the Love Island Villa - absolutely cannot wait for summer to arrive to be able to enjoy this beautiful space

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Great company!!
Great selection of tiles to suit all budgets.
Efficient and effective service from placing the order to delivery!!
As a landscaping company we recommend Cheshire sandstone as our preferred supplier.
5 star service from start to finish ⭐️ ⭐️⭐️⭐️⭐️

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company!

Amazing company!!
We have been using and recommending Cheshire sandstone for many years!!

Staff are always friendly, polite and efficient and always ready on hand to help.
The tiles they stock vary which in return fits in with customer budgets!
Claire is my main contact at Cheshire sandstone and always helps to generate orders,deals with payments and sorts out the logistics for deliveries which are always prompt and on time and on the day we need them,
Overall great company with amazing staff.
5 star service all the time, 🤩

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great product and amazing service

Great product and amazing service. Dealt with Claire and she went above and beyond. Left the job until the last minute but she was able to get what I needed to me in time. The quality of the porcelain is amazing and I have been so impressed. I would definitely recommend this company.

February 17, 2025
Unprompted review
Rated 1 out of 5 stars

Worried site may have been fake

I was going to order until I clicked on the terms and conditions which were in Latin and when translated to English made no sense at all !

February 2, 2025
Unprompted review
Cheshirepavingstones logo

Reply from Cheshirepavingstones

Dear Joanne,

Thank you for your feedback.

We apologise that you had this experience on our website. At the time you were browsing we had some ongoing maintenance with the website and the pages you saw should not have been live. They had text place holders in place that are Latin before you write the correct content in.

I can assure you our website is safe and secure and is operated in line with the latest security and safety protocols.

Best regards,
James Wilson
Showroom Manager
james@cheshirepavingstones.co.uk

Rated 5 out of 5 stars

Wouldn’t go anywhere else 😊

Great choice of products to view in the stunning showroom, helpful and knowledgable staff who go above and beyond. Would definitely recommend

November 8, 2023
Unprompted review
Cheshirepavingstones logo

Reply from Cheshirepavingstones

Hi

Thank you for taking the time to leave a 5 star review.
We will pass the feedback on to our team.

Cheshire Sandstone

Rated 5 out of 5 stars

I have used cheshire Sandstone for a…

I have used cheshire Sandstone for a number of years now. Their customer service before during and after ia second to none. Claire goes above and beyond.
As a tradesman we use only the best products, cheshire Sandstone certainly have them. 10/10

March 9, 2024
Unprompted review
Cheshirepavingstones logo

Reply from Cheshirepavingstones

Hi Mike

Thank you for taking the time to leave a 5 star review.
We love dealing with your company and up coming clients projects.
We will pass your feedback on to Claire she will be thrilled.


Rated 5 out of 5 stars

OVERLAND is amazing

Ordered Italian porcelain was delivered 2 days later looks great in my garden and my landscaper said that overland was the best porcelain he has worked with

2nd time buying and both times excellent product and great service

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with …

I have been using Cheshire sandstone for a number of years, they have a great selection of materials , I would highly recommend a visit to their showroom on Winwick Road Warrington.
My most recent order which was 70 metres of porcelain slabs 1200x600 overland dark, was ordered on Monday , delivered on Tuesday , exceptional service !!
Jay Adams
Outback garden design
Widnes
Cheshire

March 18, 2024
Unprompted review

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