Chick Fil-a Reviews 

664
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were unhappy with their experience overall. People frequently complained about receiving incorrect orders, missing items, and food arriving completely cold on multiple occasions. Customers also mentioned dealing with excessively long wait times, poor product quality, and frustrating service encounters during their visits. Reviewers noted that management failed to address these ongoing problems seriously. Some reviewers were happy with the fast service and genuinely enjoyed the taste of the hot meals. Visitors often noted that the staff members were friendly, welcoming, and consistently attentive to their needs. Other consumers also mentioned that the physical establishment provided a clean environment with great soft serve options.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, as opinions on the menu are heavily divided. While many... See more

Quality

Consumers find quality to be ambiguous, reporting mixed experiences regarding the food. While many customers... See more

Staff

Clients share ambiguous opinions on staff, noting both positive and negative experiences. On one hand, many... See more

Service

Reviewers mention ambiguous feedback about service, as experiences vary significantly. While some customers... See more

Order

Customers consistently note negative experiences with order accuracy and fulfillment. Reviewers frequently... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time visiting Chick Fil-a during our recent trip to NYC. We wanted to see what it was all about. The guy who took our order was very friendly and asked where we were from and said Chick Fil-... See more

Rated 3 out of 5 stars

Ordered 2 combos tonight 9/15/25, seems like there is a major disconnect with quality control, how do you get cold fries in a busy drive thru,and the ice dream is a joke it's a kiddie cup off the kids... See more

Rated 3 out of 5 stars

I enjoyed the food. It was overpriced but good. Would probably eat here again.

Rated 3 out of 5 stars

The order was wrong. I contacted customer service and was told that a manager or the owner would contact me to make it right. That was a week ago Tues and I'm still waiting. We use to go there every w... See more


2.7

Poor

TrustScore 2.5 out of 5

664 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(664)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor service and still not got my money back

On holiday in Miami and family was looking forward in trying chick fil-a paid $67 for my order only to find out when delivered by door dash we got half the Oder and that was wrong. When we try getting in touch with the store they never pick up and door dash could not get another car to bring the rest of my order and offering me credit but that’s no good as we fly back the next day. Will never go chick fil-a again and door dash still owe me money. It’s criminal poor customer service please don’t come to the uk with service like this you will get NO business and am still owned $45. Me being Angry is an understatement.

October 23, 2022
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

drive through at Chick Fil-a on Alon Center…

I drove by Chick Fil-a on Alon Center NW Military. They gave me someone else's Fries and drink I didn't order. Then my Order was cold and No sauce. When I called Pauline who said she was the Manager. She Jump at me and said "Well be glad you got free Fries! Yes but it was Someone else's. And my Meal is Cold. She became hostel and upset I was speaking up about my Cold order ! Watch out for that Manager Pauline on NW Military dr.

September 30, 2022
Unprompted review
Advertisement
Rated 3 out of 5 stars

Bring back large coffee!!

Bring back large coffee!!! I’m a signature member with over 10,000 points and I’ve stopped going to Chick-fil-A for breakfast altogether because no large coffee is available.

September 7, 2022
Unprompted review
Rated 1 out of 5 stars

Didn't bother to put the chicken on a bun!

Hagerstown MD. Chick Fil A If they get your order wrong (like forgetting the bun on the sandwiches you ordered) its not their problem, and they will not fix it. They just robotically apologize and say "Oh well"!

Lost my business! Will not give this company my business again!

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

Whats not to like? Aside from the Politics.

I once had to wait 20 minutes in line for my chic-fil-a and they comped the whole meal for everyone in the drive through without even asking, it was just extended to us. I mean the food is pretty great too, so there is that. The price can be a little steep but the app they provide also has great rewards that don't seem to expire. ABQ, NM Menual & Wyoming location

August 3, 2022
Unprompted review
Advertisement
Rated 2 out of 5 stars

Chick-Fil-A Visit-Plattsburgh, NY

Since I first posted this review on July 22, 2022 I was phoned by the Chick-Fil-A location twice, I returned both phone calls and left messages to the people that had placed the phone call.
To date I have not received any other calls nor have they reached out to me by email, having my email contact information. How eager are they to resolve my bad experience?
" I recently visited the Plattsburgh, NY location of Chick-Fil-A for lunch. I ordered a spicy chicken combo and asked the girl behind the counter if the chicken was crispy as I had mentioned that previously it wasn't.
Upon biting into the sandwich I was convinced things haven't changed the sandwich was neither crispy nor was it spicy. Being hungry I finished it only to be convinced that if I want crispy I go to Popeye or KFC, if I want soggy and non spicy Chick-Fil-A is my go too, sad but Goodbye Chick-Fil-A."
I have moved on a little disappointed but moved on.

July 22, 2022
Unprompted review
Rated 1 out of 5 stars

The keystone location is horrible

The keystone location is horrible. Salad no dressing (how do you eat a dry salad) forgot fries, chicken was old, and a 30 piece nugget which you thought was a nugget was just batter. You spend 50 + dollars to treat yourself and family and this is what you get. Worse experience ever! Money is tight with food being so expensive. I feel like why did I waste that much money for garage!

July 22, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

I've contact Chi fili Corporation in…

I've contact Chi fili Corporation in Atlanta GA Twice Regarding the North Carolina knightdale Location of having...too wait Twelve minutes Refilled on Lemonade after me my wife paid over 25 Dollars. Lunch Not One Response from Owner Operation That Franchise I want be going Back location Totally unacceptable. You...Much Train your Staff the way you operate that location McDonald's and Burger King At least Would Respond Oh Forget y'all Are church Folks True Christian Bless your Heart Do I on others as Do own yourself?

July 10, 2022
Unprompted review
Rated 2 out of 5 stars

CFA @ Village at Waugh Chapel

CFA @ Village at Waugh Chapel, Gambrills, Md, not very good service! I ordered biscuit with no butter. I got a biscuit with no butter! Took it back to the counter, cashier tooked it, handed back through service window!! Other cfa's will discard the unsanitary food and order a fresh one. To me this was disgusting as my GERMS were passed through the area where they bag up orders to the kitchen, where food is cooked!

June 21, 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look