Chick Fil-a Reviews 

I have long admired the business model and advertised values of this company. I love that they try to hire polite, respectful and respectable kids and teach them to treat customers appropriately. I want to support a business with their objectives. While I don’t find their food as fantastic as all the raves, to me it is good but extra salty, the spicy is too spicy and it is expensive, but it is a nice alternative and their salads are good.
However, I am finished with them and here’s why.
1. Their lines are difficult to maneuver and stretch into a major road blocking it both ways.
2. You cannot see the menu until too late but there is a long line of cars so you feel pressure to expedite the process. But there are questions or changes and errors. (Not everyone, always wants to order ahead online.) I’ve never had any confusion or errors when ordering fast food burgers, sandwiches or tacos etc. elsewhere.
3. Quite some time ago I was placing a family order. After I stated all the items I needed, the young man made a suggestion for an alternative that was available in response to a question I had asked earlier and then he rearranged items into “meal deals”. That was fine and should have actually slightly reduced my cost, however it got messed up and I was charged twice for the things I originally ordered individually but were then placed into “meal deals” meaning I paid for the “deals” AND the same items separately even though I was not adding items, he was simply moving items in my list. Also I was charged for an item that was first ordered but then changed to something else. It wasn’t that they put these extra items in my order, they merely CHARGED me for the items twice and the deleted item.
FYI It does no good to call a local franchise owner. He either doesn’t care! or has no authority???
I called headquarters and was told I’d be sent gift cards to make up for the mess up.
4. Fast forward a long time.
We do not order fast food as often as maybe many do, but we have been back a bunch of times. Most times my husband picks up, sometimes I do. I changed out of my big purse and haven’t been carrying as many cards or “stuff” so I’ve ended up paying each time and hadn’t used my gift cards. Tonight I tried!! I remembered to take them with me.
Oops! They aren’t for an amount of $. They are only good for certain items. So I have to quick decide which card can I use for what. Only this one will work. NO! They are expired!!!! And the poor kid with only authority to touch buttons on an iPad couldn’t care less.
A gift or card that expires is nothing!!! All companies know that a huge percentage of gift cards are never redeemed. That’s why they love to use and sell them. Customer loses!
Bottom line…..I won’t be back!
There are dozens of restaurants within a block.

Went to Chick-fil-A, and my sandwich was smaller than I remembered. The chicken was dry, the fries were lukewarm, and they forgot my sauce—aka the main reason I came. Great service, but sadly, kindness doesn’t make my meal taste better. 🍗💔

I would like to mention that during my visit to Chik fila today, I opted for their market salad and requested additional ingredients. I must commend the person who made my salad as it was beautifully presented and incredibly tasty.
Lynn Bolles
Trans Number 0780
Time 10:57 Am

Beth Monroe and her staff were an absolute pleasure to work with. I am a teacher and we had a very large group come into the Scottsboro, AL store this month after a field trip. (We are from Tennessee) The ease of putting the order in ahead of time and the quick and organized way it was served was amazing. This was the absolute best experience I've ever had in my 20 years of teaching. I would 100% recommend this store to anyone and everyone!!

There was no one at the drive thru to take our order (double line), so we waited to place an order at the window - 15 minutes later and only 3 cars in front of us. When we did get to the window, the employee wanted to argue with us, saying 'yes there is someone taking orders outside'. So we placed are order and waited another 15 minutes to get our food, which was wrong. We sent an email to customer service and the only response was, give us another try, and have a sandwich on us. Throwing money or food at someone to make the problem go away doesn't improve things for the next customer!!!

This company provides much better consistency and a better experience than other quick restaurants. Their staff are happy and helpful, the food is good and they are patient with kids. Well worth being on our short list for regular eateries!

I am very sad my meal had mold I am also sad because my meal was raw I am more sad I tried to take a dump but then a mouse crawl in the bathroom with me and he ran a way I was very scared then I went to get ice cream for the lady at the front said do you what some sprinkles on your ice cream I said no than she yells at me and I was very sad I will never go to chick fall again I still love Mack and cheese for there thank you for you time also like my comment for free vbux

It was not a real review ok

I tried the spicy chicken sandwich for the first time and really enjoyed it. Along with fries and a drink, it was filling.

This fast-food restaurant is the BEST EXAMPLE OF excellent customer service and family-friendly atmosphere! The food is very affordable and they have great items for children including a clean play area! Thank you for being a Christ-like example in this crazy world!!!!

Was treated extremely poorly by management staff over the phone right after I placed my order and also corporate the same day. Do not understand why management feels now that they can just beat the people any kind of way especially when they’re spending a lot of money for lunch. Another sign that is time to stop giving, my harder money to fast food restaurants and maybe just start doing stuff for my own. With all pissed off customers it seems on here now the more people stop eating at fast food restaurants, and affecting their profits the more they’ll see that it is us who keep them in business and will not tolerate disrespect. I have made up my mind no more fast food restaurants.

amazing food waiting time max 5 minutes

Today
Monday October 28, 2024
at 9:45am-9:50am this morning I had decided to go to my favorite fast food restaurant Chick-fil-A
that’s just 1-2 minutes away from the hotel where I’m staying at for my mobile job.

This Chick-fil-A is located in
Wilkes Barre Township
Address:
989 Schechter Dr
Wilkes Barre, PA 18702

I been going to this Chick-fil-A at this location for this past week to eat and work my mobile job instead of staying and working from my hotel room that’s where I’ll usually go and spend most of my day working and being at peace at my favorite fast food restaurant.

At approximately 11:40am while I was working my mobile job and on a phone call with someone while deciding what to order for my lunch there for the day i was approached by the owner Jeff Snyder and he proceeded to say the following

“you can’t be here all day just sitting here”

“Using up all our WiFi “

“You have to order something to eat and go”

“unless you’re going to be ordering and eating all day long”

I then asked him how do you know I be here all day are you watching me?
and
Why are you rushing me to order?

He then responds

“His workers tell him”
“Just hurry up and order something”

Then he walks off,

I was so shocked 😳,
lost for words🫢,
and disappointed 🤦🏽‍♂️
this had happened to me at my favorite place of fast food.

Just wow!😮
I was so disgusted
because I was on the phone with someone as this happened and they witnessed and heard everything he had said to me.

I felt so uncomfortable being there afterwards i felt so harassed and felt him being very discriminated towards me.

My day was just ruined by this
so I packed my bag
hurried up and ordered my lunch meal to go before he came back and went to eat it in the parking lot in my car
I was too uncomfortable to even stay and eat in the restaurant while he was still there keeping an eye on me
I couldn’t even enjoy my favorite meal today.

I don’t understand if every time I come here to work I always order something while I’m working, I never used their WiFi but even if I did I am a guest and it’s free for the guest to use correct?

This is the same owner that preached about treating every guests as a family member on his restaurant walk in wall.

Chick Fil A is a restaurant that continues to pride itself in it's customer service and excellent food variety. Unfortunately due to inflation, the food prices have gone up and the portion sizes have DECREASED! This means you need to order more food/chicken sandwiches, just to get a meals worth. It's bad enough that Chick Fil A is still anti LGBTQ (Yet they still want their money) but but now they want to serve BURGERS? I have no idea what Chick Fil A even is or stands for anymore. Saying that I have been disappointed in them for over the past two years, is an understatement.

If i could give a 0 for this individual employee at the Southington CT location I would.
My wife did an On line order for her Staff appreciation day and I had the pleasure of picking it up for her, the lovely lady who give me the order was very nice, However the Manager Sara was very rude when i ask for a receipt because my wife needed it for her admirative purposes, I was told (very rudely) "she can get it on the App" I politely informed her that my wife don't have the app, she ordered from the website, she again repeated herself and tried walking away, i got a little loud and said, "can you please just print me a receipt please, i guess i had to get that way in order for her to print the receipt and change her attitude...... please note, you never know who your costumers are and to be honest i never expected that rude treatment from a "Chick Fil-a employee more over a manager, needless to say we will never order or go to that location ever again

There food is very good especially the spicy chicken sandwich is really good but the line is usually pretty long and there chicken is good but not as good as Raising Canes.

What made my experience was the great food and the great customer service

Chick-fil-A is the best fast food restaurant I have ever been to. They truly put the "FAST" in fast food. Even if the drive-thru line wraps around the building, they get me in and out in less than ten minutes. My food always arrives hot, no matter what I order. Their menu offers something for any mood, from salads and nuggets to sandwiches—all of which are delicious. Not only do they have excellent lunch and dinner options, but they also serve breakfast. I could eat their chicken minis every morning; they are the perfect way to start the day. I love going with my friends or family because it is affordable and offers something for everyone. Their waffle fries are, without a doubt, the best fast food fries I have ever tasted, melting in my mouth every time. Also, I have never had a bad experience with an employee. They are always nice, polite, and helpful, and they never get my order wrong. It is also a nice change to have a person take your order instead of a kiosk. Also, Chick-fil-A never seems to be out of anything, unlike other fast food restaurants. Their food is always fresh and not processed. While it may not be the healthiest option, it is a lot better than most other fast food places. Regardless of which location I visit, I always have the same positive experience. Going to Chick-fil-A always makes my day better. I highly recommend you try it some time!

Chick-fil-A I am shaking my head at you. You guys should be ashamed of yourselves!!!!!!! I'm upset that I wasted $15 on your grilled chicken nuggets today because what a joke. I mean when I see that someone's offering grilled chicken versus the you know battered chicken fried chicken whatever I think okay great they're actually trying to offer a healthier option I got very excited because I like to order grilled chicken and I often feed it to my dog so when I'm traveling around town doing errands and they're riding in the car with me I usually go to El Pollo loco but because I was near Chick-fil-A and I enjoy a good Chick-fil-A nugget with some Chick-fil-A sauce however it is not the same for these grilled nuggets which makes me wonder now about the rest of your products???? These dang nuggets were so unbelievably greasy, they appear to have some type of fake grill mark on them or maybe the smell was a fake like smoke smell or something that you know is t realistic with them being made in a kitchen . The grill marks I was able to run off and I tried to soak up the gross grease best I could but I just always thought so highly of your establishment until today. I feel bad for even feeding these to my dogs. And will stick with the other place in the future unless you all shape up. But giving my hard earn money for crap really doesn't sit well with me anymore. Shame on you all

Angela Smedley

High prices. Low quality. Arrogant, out of touch management. They are coasting on a reputation they no longer deserve.
Sandwich with a meager 2 inch square of chicken breast, a small handful of fries, an artificial tasting lemon drink which was mostly ice cubes. $12 in their home town of Atlanta!

In a recent breakfast visit, I was deciding on the 4 count Mini entree and whether to buy multiples for my granddaughter in order for it to be filling. The server suggested the 10 count, which was not on the menu. I proceeded to order the 10 count, not bothering to ask the price because I thought the price would reflect a reasonable amount since I was buying, kind of, in bulk. When I left the store and checked my receipt, I was surprised to see that for the 10 count min entree, I was charged $14.25. At $4.55 per 4 count entree, I could have ordered 3 entrees, received 2 more minis, and it would have only cost $13.65. What deceptive practice for a company who used to pride itself on being upstanding and beyond reproach in the business world.
I only post my complaint here because I have read about so many complaints that go unanswered from cooperate ChickFilA that I wanted to try and make people aware on different platforms. The moral of the lesson is…always ask for the price before ordering something not displayed on the menu.