Chico's Reviews 180

Worst customer service by a Chico’s employee. Totally ignored me and I was quite upset.
Her name is Eileen and she works in the Spanish Spring Florida Office.
I spend way too much money at Chico’s to be treated so poorly.
I will have to think long and hard before visiting Chico’s.
Unacceptable!.

I purchased a sweater on March 13,2021. I wore it one time. It was very pretty. While hand washing it I found a hole in the fabric, not by the seam bet about an inch in where the fabric is unraveling. No pulls. It was probably like that when I bought it but I didn’t think to look for holes in a new spring sweater. Because I removed the tags I was unable to return it today 3/27/2021. I called their main headquarters and they said that’s their policy. They may have stolen my $40 but I will make sure they do not do it to others since I will never shop their again.

i bought 3 milshakes today they were absolutely brilliant 10/10👌👌

Ordered food from this place today and the worst service ever. Over 2 hours 15 minutes. After being lied to 6 times chasing for my food on the phone - I got just an apology and some crappy dessert. I would never order from here again, due to the horrendous service and lying staff.

Horrible experience ordering Christmas gifts for my mom. Spent hours online trying to get items gift boxed w gift messages, system wouldn't save and I had to keep doing the order over. Online chats were not helpful solving the problem. Eventually got the order placed, then Chico's overcharged me for the gift boxes. Spent another hour online trying to get that fixed. Days later, got an email saying the order wouldn't arrive until after Christmas. Spent yet another hour on the phone w customer service trying to solve that problem. Good news is items have arrived -- BUT NOT 1 of the 6 items is gift boxed!!!! I spent all that time (and was overcharged) for a gift boxing service (G-d forbid they could actually wrap something for $7 an item!) in order for my father to not have to wrap presents because of his severe arthritis. Spent another hour w customer service on the phone for them to say they could refund me the charge for gift boxing. Well, duh, you can't charge me for something I never got. What are you going to do for all my aggravation? Put on hold again for ages - to get 20% off a FUTURE ORDER?! Are you kidding me? Why would I ever order from Chico's.com again? I would give them a 0 if I could.

I ordered velvet leggings on 12.11 on Chico's website, which, when ordered, were allegedly available
in my local store for pick up. Having heard nothing, I stopped by the store today to find out that they not
only did not have my size in the store but that they knew nothing about the order. I then had to go back
home to get my gift card and return to the store since today was the last day the leggings would be
available at the sale price. I then had to re-order the pants thru the store and was given conflicting
information about the delivery date--which is either that this was the last day to ensure Christmas
delivery with free shipping or that it would take 14 days, which would be well after Christmas, the date
I planned to wear this item--they could not explain why the delivery information was different. So, when I got home, I emailed customer service and got an automated response saying they were too busy to reply and that I should call customer service. After waiting nearly 30 minutes, I got the rep to whom I explained that I thought since the initial order, which would have arrived in time for Christmas, was mishandled and since I had to make 2 trips to the store to re-order the leggings, I thought Chico's should expedite the shipping at no additional charge to me. She proceeded to tell me that it would be at least 10-12 business days before I receive the leggings and that she could not expedite the shipping at no additional cost since I had already placed the order. In short, she was of no help whatsoever and if I could give zero stars, I would.
Eileen

steer clear of this place I can't believe its still up and running. Terrible experience last December item ordered it stunk like it had come out of a bin and was nothing like the item I had ordered cheap and very nasty and unable to contact them or query ended up giving it to the bank to deal with

I constantly get phone calls about their promos or making an appointment. I know I’m not the only one I have friends that complain about the same thing. Sometimes these phone calls are weekly. I was there January 2020. I asked to have my membership to be completely deleted. I only shop at the Redmond store. Never again. I know my friends don’t appreciate it either. During a pandemic they are getting phone calls. How insensitive. I believe the sales assists Elaine

Chico's used to have chic takes on current styles and well-crafted clothes. The patterns used to match across seams, the patterns used to extend to the back of the items, the materials were of good quality. There used to be color-matched or coordinated separates that would make an outfit that were all available for sale at the same time. Color names were dependable to be the same color across pieces. That has deteriorated significantly. Same prices, but now cheap fabrics, especially see-through whites, coordinating pieces are not available at the same time. Patterns are not matched. Stitching is sometimes pulled instead of flat.

Chico's clothing used to be worth the higher price for the tailoring and quality. Not any more.

I frequently shop Chico’s—both in store and online. The Sales Associates at my local boutique are knowledgeable, friendly, and helpful. Shopping online is easy and quick. Chico’s Customer Service is great. Clothing is nice. Browse often so you don’t miss great pieces.

Love Chico's Beautiful fashion and great customer service!