I used the service from Rockford ILL to…
I used the service from Rockford ILL to ohare to get on a flight for my daughters wedding. I am 85 years old and don‘t walk well
The pick up was early in the am and the communications for logistics were awful.
Far too much work to get a lift.
Spoke with Kayolan the owner on the phone at 4:30 am just before my pick up.
He apologized for the confusion and said he would pick me up for my return at no charge
When I arrived at O’Hare the driver asked for my credit card and I said I spoke with the owner and the ride would be free.
The driver was unaware of the prior situation on my outbound ride and the words of Kayolan and I ended up paying anyway.
Kayolan should be ashamed of himself.
Your word is your integrity
Customer service is key and I will never use them again.
Sandy McCann



