While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Item ordered through their website 'Savoy and Snook', payment taken, zero communication afterwards, chased delivery, told they would speak to the warehouse by 'Frances', then nothing. Total waste of t... See more

Rated 5 out of 5 stars

Always excellent service and really competitive prices from Chinachaps. Our glasses were delivered promptly and were securely parcelled. Still loving our Villeroy and Boch dinner set which we ordered... See more

Rated 5 out of 5 stars

Website easy to use, and if you need to check anything their friendly staff just a phone call away. Products were delivered promptly and in perfect condition. Extremely competitive prices as well. Wou... See more

Rated 5 out of 5 stars

I have placed two orders with Chinachaps so far and both times I could not be happier with products I received as well as their customer service. With my first order two of the items were not availabl... See more

3.6

Average

TrustScore 3.5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pretty porcelain

I use china chaps to buy pretty, good quality china. I recently bought some Royal Worcester Wrendale items. They arrive promptly and well packed so no breakages. Always good value for money and always deliver what I orfered. Great service. I will use them in the future.

June 6, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

Thank you China Chaps we enjoyed our…

Thank you China Chaps we enjoyed our Christmas wine even more this year using the beautiful La Divina wine goblet glasses you were able to supply us with by Villeroy & Boch, we also ordered, water glasses & whisky glasses, all boxed, packed well and delivered within 3 days of placing the order, better still purchased at great bargain prices. Will definitely order from them again fantastic service would not recommend any other supplier.

January 9, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent services

Excellent services, very competitive prices, would recommend to others and purchase again from China chaps

November 7, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

Second to none

China Chaps are second to none. They operate a prompt efficient service. They keep their customers well informed and package the China brilliantly. China Chaps are my first choice for purchasing china.Their prices are competitive and the China is 1st class.

November 6, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

Huge Thumbs up China Chaps - best packaging AND price

I recently ordered a “Iittala Kastehelmi Clear Cake Stand 31.5cm” as a Christmas present from China Chaps. I have picked it up from the postal delivery office this morning and it was well wrapped, marked Fragile and then many layers of thick bubble wrap to get through to this beautiful glass cake stand. I’d read some horror story reviews for other sellers where the products arrived broken so I had an ounce of fear purchasing a glass item online, but completely unfounded from China Chaps. The best wrapping ever!!
And what’s even better is their price could NOT be beaten anywhere both high street and online.
Very happy with my purchase, service, delivery and price.
HUGE THUMBS UP to this stockist. Thanks China Chaps ... you’re in my Favourites for good !!!

October 27, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good communication

Good communication. One of the mugs we ordered had a hairline crack in it and it was replaced without a fuss. Products were extremely well packed. I am happy to recommend.

September 14, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

Happy Shopper

So pleased with my purchase came really quickly good value would buy again from this company 10 out of 10
Many thanks

September 14, 2018
Unprompted review
Rated 5 out of 5 stars

Great sellers.

As always, carefully wrapped and fast delivery. I have ordered before and never been disappointed either in quality or value. Jolly good chaps!

September 13, 2018
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look