Choice Furniture Superstore Reviews 

15,271
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note the exceptional quality of the furniture pieces, describing them as beautiful, sturdy, and representing great value for money. Consumers are also very pleased with the efficient delivery service, noting that delivery personnel are polite, helpful, and handle items with care. Many people mention that ordering through the website is straightforward and accompanied by regular, clear communication. Some people were dissatisfied with significantly delayed delivery schedules and long waiting times for their purchases. Reviewers also mentioned difficulties in obtaining prompt refunds after cancellations and occasional concerns regarding poor item quality.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting that couriers are polite and helpful.... See more

Product

Customers had positive experiences with product, often highlighting the great quality and affordable prices... See more

Order

Consumers find order experiences to be mixed, as opinions vary significantly regarding the process. While... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the beautiful furniture and great... See more

Service

Reviewers mention positive feedback about service, highlighting efficient and professional experiences from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Online ordering was easy and communication was great with regular updates about delivery. It did take slightly longer than advised to arrive at their warehouse before they could deliver. But once it d... See more

Rated 4 out of 5 stars

Very happy with our outdoor table we have just received. Delivery was excellent with an arranged date and a phone call when ten minutes away. Also the delivery men carried the heavy package round to o... See more

Rated 5 out of 5 stars

Our experience in dealing with cfs was first class from ordering to receiving the furniture. We originally placed an order and then decided to add an additional item. This was no problem for the com... See more

Rated 5 out of 5 stars

Website was easy to use, great selection of items in stock, huge amount of choice. Item was an amazing price, as there was a sale & with free delivery. The sofa bed is really gorgeous, it looks fantas... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Blinds Shop
  5. Decoration and Interior Design Store
  6. Living Room Furniture Store

Information provided by various external sources

Choice Furniture Superstore is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across UK. We have our own fleet of van's delivering nationwide to make sure your furniture reaches you in good condition without any transit damages.

Choice Furniture Superstore

Written by the company

inspired by you.
With over 17yrs experience in furniture retail we guarantee you 5 Star pre & post sales service. Customer satisfaction is very important to us and we don’t mind to go an extra mile to guarantee a very joyful shopping experience.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(15,271)

1,106 reviews in the last 12 months

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Rated 5 out of 5 stars

Ansel provided outstanding customer…

Ansel provided outstanding customer service and made our shopping experience a pleasure. We purchased a chair, and his knowledge, professionalism, and willingness to help made the whole process easy and stress-free. I would highly recommend this shop, especially if you have the opportunity to be assisted by Ansel.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful mirror, excellent service

Very good communication from seller, phoned me to ask if they could change the date of delivery as it was a mirror they didn’t want it sat over the weekend in a delivery depot for fear of it getting broken. Excellent delivery driver, put in the room of my choice. I am very pleased with the mirror, it is lovely, just as described.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Nest of tables

Nest of tables. Great Service, great price, fab customer service checking item had arrived safely and we were happy with it

July 24, 2026
Rated 5 out of 5 stars

Happy with My tv cabinet

My tv cabinet arrived well packed and matches the description and photo. Great service. Only very minor issue is that I had to chase delivery rather then being proactively reached out to. But support were responsive when contacted.

July 24, 2026
Rated 5 out of 5 stars

Good

Ordered a dining chair, received an email to schedule delivery at my convenience, arrived on the day of my choice 4 days after ordering. No issues.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with my sofa

Very pleased with my sofa.
Delivery was quick , when i contacted them to ask anything they always replied quickly and helpful. Were in regular contact to keep me up to date with delivery.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, all time informing about the status, checking the delivery company and in touch to confirm that was correctly delivered and in perfect order.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Choice Furniture Store are the Best

Choice Furniture Store was the only store I was able to find exactly what I was looking for. I absolutely love my display cabinet and the whole process was so easy. Communication was excellent and Choice Furniture Store is reliable. The cabinet was very well packaged, is of excellent quality and looks great. The follow up was a lovely touch.

July 15, 2026
Unprompted review

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