chopstixnoodles.co.uk Reviews 

216
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 82 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently enjoy the wide variety of tasty food options and appreciate the welcoming, friendly staff members across multiple restaurant locations. Many patrons find the meals satisfying, noting that the overall dining atmosphere and quick service create a pleasant visit. Some people were dissatisfied with the quality of certain dishes, mentioning instances of dry textures, cold food, and inconsistent preparation. Additionally, visitors occasionally encountered slow service, long waiting times, and unhelpful staff members during busy periods. Others also pointed out problems regarding incorrect orders, missing items, and disappointing changes to menu ingredients.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide division in customer experiences. While... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a high level of disagreement.... See more

Staff

Reviewers highlight ambiguous aspects of staff, reporting a sharp divide in their experiences. While many... See more

Service

Consumers find service to be ambiguous, with highly mixed and contrasting experiences reported across... See more

Location

Reviewers share mixed feedback regarding different locations, with experiences varying significantly from one... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I do like the taste however just recently the guy at the counter was cleaning with a mop in his hand; as soon as he saw me approaching he asked me what I'd like and then grabbed the box without washi... See more

Rated 3 out of 5 stars

I would suggest that they add pepper on their noodles because its one of the key ingredients of noodles and chicken. It will make a big difference 👍

Rated 3 out of 5 stars

The food was ok, a like cold, there was no spring rolls which were supposed to be with the meal. I rung up and they said not their problem, I contacted Deliveroo and they said not there problem. If it... See more

Rated 3 out of 5 stars

Food was quite nice however not great, the service was excellent and we were served by Lipika who was very friendly and kind! We visited the Newcastle Upon Tyne (High street) restaurant!


2.8

Average

TrustScore 3 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(216)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

What a brilliant company

What a brilliant company, food is Awesome, and great customer service. Definitely recommend eating there. So much to choose from and different deals 😎🤟💯 happy customer.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Always love Chopstix

Always love Chopstix - I mean who can’t resist the amazing taste of caramel drizzle chicken. Great with 20% off for Blue Light holders as well. 🥢

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

WELCOME BREAK HARTSHEAD CHOPSTIX

I just want to say what a excellent service i received from a smiling gentleman called (SUNNY) the food was amazing the bar was clean an all food was available i wanted teriyaki beef but was only abit left he kindly said if u wait 5mins as he was cooking a fresh one on the wok an i said brilliant fresh is better so there for i give him a 100% 5 star on kindness welcoming an a really happy customer.

August 4, 2024
Unprompted review
Rated 2 out of 5 stars

do not eat here

I eat here a lot but I recently have gotten food poisoning from eating here. I didn’t even eat the full meal as half the chicken was all fat and gunk and skin. Proper disgusting will never be back

August 3, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Basingstoke festival place chopstix store

I came into the Basingstoke festival place store today 2.8.24 around 15.30, And I was given exceptional service by a young lady and her collegue which I assume is the chef..
Both absolutely wonderful with the service thank you very much
Keep up the great work!!

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

BEST FOOD EVER

BEST FOOD EVER! I love their caramel chicken soooo much and their rice and noodles are just OMG!!!! I recommend this place 10 out of 10!! try it out NOW

July 13, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Had lunch of Vegetable Noodles and…

Had lunch of Vegetable Noodles and Cauli Rice topped with Beef Teriyaki and Salt & Pepper Chicken. Upgraded to a meal deal with Cauli Bites and a Drink. Already had my 5 spring rolls for joining the Chopstix App. Team were super friendly, food looked freshly made, plentiful and served hot. Great experience - Thanks

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

We went to Butlins Minehead for…

We went to Butlins Minehead for holidays and ordered chopsticks while we're away omg it was bloody amazing the food was so good we would definitely come back just to have there food again thank you for the delicious meal we had would definitely recommend to anyone

June 19, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Where to start (Oxford Street)

Where to start , I normally enjoy chopstix but this time it as awful, maybe a different chef! Sadly I had to throw the food away it was that bad . I got it as a take away and it was too far to take it back when I realised. I had a small box which in itself is very stressful to order as the staff stand there and tell you how small it is and how it would be better to get a bigger size (ive also seen them do this to a parent who was buying for a child)After going back and forth they gave in and let me purchase. I ordered egg fried rice and caramel chicken, when I got to a place to eat I found the rice wasnt fried it was boiled and not cooked properly it had limited egg, the caramel chicken was very dry unlike it is normally. The person serving felt very abrupt and didnt let me speak and by the time i got to the counter I had basically become so overwhelmed I didn’t take much notice of the price which didn’t seem right, I n needed to get out. When I did get somewhere quieter I looked in the bag and found spring rolls which I wouldn’t have ordered as can’t have them because of milk intolerance this was not a pleasant experience.

May 29, 2024
Unprompted review
Rated 3 out of 5 stars

I found it expensive

I found it expensive, I ordered the smaller box with a very small drink and it cost me almost £8. They also fill the tiny small box with noodles, just to put in fewer portions of chicken. The girl who helped me was not expressly attentive when I hesitated about what to choose, they are young and inexperienced and it shows.
Anyway, what caught my attention is the price of such meager food.

May 22, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Leicester forest east services

We went to the Leicester forest east services chopsticks and from the get go, we were met with attitude from a particular male staff, would serve us what we wanted to order, he then proceeds to ignore me while also collecting a too good to go bag at the correct collection time, and tells me he will serve the next customer with attitude, I said well I’m here first so therefore I get served! The attitude from the staff there was horrendous, and apparent lady in charge said she would have a word later! Unfortunately this is very unprofessional and should have taken that member of staff away and continued my order. This will be going further.

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Delicious Food at Chopstix Beaconsfield

Driving home after a long journey, I stopped at Chopstix in Beaconsfield for a meal and was thoroughly impressed. The staff were polite and friendly, especially Jackson and Ingrid. As a first-time visitor, their suggestions were invaluable in helping me choose a dish.

I ended up having the chicken with coconut, which was absolutely perfect. The combination of flavours was delightful, making it the best noodle dish I've ever had.

Thanks to the excellent service and delicious food, I will definitely be coming back soon. Highly recommended!

May 14, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look