Chris & Sons Reviews 

24,583
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,374 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that orders arrive promptly and are carefully packed to ensure items remain in pristine condition. Many consumers also appreciate the wonderful website experience, mentioning affordable prices and a fantastic variety of professional products to choose from. However, some people mentioned experiencing frustrating delivery delays, missing packages, or prolonged waiting times before orders were finally dispatched. Some reviewers were not happy with receiving incorrect items, leaked bottles, or damaged goods that required extra time and effort to resolve.

What people talk about most

Product

Customers consistently report satisfaction and appreciation regarding product quality, highlighting... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the remarkably quick... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and brilliant support... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in consumer... See more

Price

Consumers find price to be positive, highlighting affordable and reasonable rates across a wide variety of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Originally I gave this company a 1 star review because although they dispatched my goods quickly I hadn’t received them nearly 10 days later. I received the goods & the customer service was excellent.... See more

Company replied

Rated 5 out of 5 stars

This Company is the Number 1 Hairdressing Supplier in the UK! Absolutely Faultless every time! I was fed up with previous companies sending goods in inadequate packaging and the contents arr... See more

Company replied

Rated 5 out of 5 stars

I have used Chris and Sons a few times now and the service has always been flawless. Easy transaction, good communication and quick delivery. I have recommended them to colleagues. I always check... See more

Company replied

Rated 5 out of 5 stars

Excellent service I ordered at lunchtime on a Thursday and it was on my doorstep for Friday afternoon cannot ask for more than that ! I will absolutely be ordering again soon x

Company replied



Company details

  1. Cash and Carry Wholesaler
  2. Barber Supply Store
  3. Beauty Product Supplier
  4. Beauty Products Wholesaler
  5. Beauty Supply Store
  6. Hair Product Store

Information provided by various external sources

Shop Top Brands for Men and Women. Our Haircare & Styling, Barbering and Beauty Favourites include L'Oréal, Wahl, Cuccio, Orly, Salon System, Wella and Revlon


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.5

All reviews

(24,583)

2,280 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Chris & Sons logo

Reply from Chris & Sons

Hello Alina,

Thank you for your wonderful feedback. We are so happy to consistently provide an excellent experience and appreciate your continued support!

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

Good service all staff

Good service all staff

August 1, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Avin,

Thank you for your 5* feedback!
We truly appreciate your positive feedback! It's wonderful to hear that you experienced good service from all our staff.

We hope you enjoy your order.

Kind regards,
Chris and Sons

Rated 1 out of 5 stars

I bought a small trimmer it does not…

I bought a small trimmer it does not work I cannot return it because I already use it .

August 1, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello,

We are sorry to hear that the small trimmer you purchased is not working as expected. We understand your frustration.

Unfortunately we can see we was not contacted regarding this matter therefore we were unable to resolve this for you, However I have passed this further to our customer care team leader who will be in contact with you shortly via email to ensure this matter is resolved for you as soon as possible.

We look forward to your reply.

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

“My order from Cris and Sons arrived…

“My order from Cris and Sons arrived smoothly, and the product quality exceeded my expectations. Everything was carefully packaged.”

July 31, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Suna,

Thank you for your 5* feedback!
We're so happy to hear your order arrived smoothly and that the product quality exceeded your expectations! We truly appreciate your kind words about our careful packaging.

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

Chris and sons have been amazing

Chris and sons have been amazing, I ordered new Barber chairs and had help from Ellie who was always there happy to help and to answer my questions

August 18, 2026
Unprompted review
Chris & Sons logo

Reply from Chris & Sons

Hello Mason.

Thank you for your 5* feedback.
We're so happy to hear that you had such a positive experience with us and that our team was able to assist you with your new barber chairs. It's wonderful to know you received helpful support!

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

Great Customer Service and super fast…

Great Customer Service and super fast delivery. Highly recommended.

July 31, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Kate,

Thank you for your 5* feedback! We're so pleased to hear you experienced great customer service and super fast delivery. We truly appreciate your recommendation.

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

Another Successful Order!

Another Successful Order! 👌🤩
Ordered and delivered in record time from this Amazing Supplier!
Superb Thought out Packaging ensuring nothing within the package is damaged!
The Best Hairdressing Supplier in the UK in my opinion, I would give 10 star feedback if I could.
Thank you so much for such a rapid efficient well packaged delivery 🙏
Another First Class Experience! 🤩

August 3, 2026
Unprompted review
Chris & Sons logo

Reply from Chris & Sons

Hello Gill,

We are so happy to hear that you had another successful order with us! It's wonderful to know that our efforts in providing rapid, efficient, and well-packaged deliveries are appreciated. We are truly grateful for your kind words and your continued support. We look forward to providing you with many more first-class experiences!

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

quick delivery .good quality products

quick delivery .good quality products

July 31, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Amanda,

Thank you for your 5* feedback! We appreciate your positive comments. We are so glad you are happy with the quality products and quick delivery.

Kind regards,
Chris and Sons

Rated 5 out of 5 stars
Chris & Sons logo

Reply from Chris & Sons

Hello.

Thank you for your 5-star feedback! We appreciate your positive comments and are delighted you're pleased with our product and delivery.

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

I have no trouble ordering from Chris…

I have no trouble ordering from Chris and sons. Always prompt.

July 29, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Ian,

Thank you for your 5* feedback!
We're so happy to hear that our ordering process is consistently prompt for you! Thank you for your kind words we hope you enjoy your order.

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

Excellent

Excellent products

July 29, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello,

Thank you for your 5* feedback!
We hope you enjoy your order and look forward to welcoming you back again soon!

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

Get products delivered on time,good…

Get products delivered on time,good quality

July 29, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Hafeez,

Thank you for your fantastic 5-star feedback! We're delighted to hear that you received your products on time and are pleased with their quality. We appreciate your positive comments.

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

Thank you

Thank you, happy with the delivery of the products.

July 14, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Mrs Costache,

Thank you for your 5-star feedback! We are so happy to hear that you are pleased with the delivery of your products. We appreciate your kind words!

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

Fantastic Customer Service

Five stars for excellent customer service! I made a mistake and clicked on the wrong product, but they handled my return and refund so fast. The whole experience was smooth and pleasant. I won't hesitate to shop here again if needed!

July 27, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Z.lombardo,

Thank you for your 5* feedback!

We are so pleased to hear that your return and refund process was smooth and pleasant, even after an accidental order. It's wonderful to know our team provided such excellent customer service, and we look forward to assisting you again!

Kind regards,
Chris and Sons

Rated 1 out of 5 stars

Bad quality

Bad quality

July 29, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Redha,

We’re sorry to hear that you’re unhappy with the quality of your item.

Unfortunately, we were not previously contacted regarding this matter, so we were unable to assist you sooner. I have now passed your case to our Customer Care team, who will be in touch with you shortly by email to discuss the issue and work towards resolving it as quickly as possible.

Thank you for your patience and understanding.

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

Fast easy service

August 4, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Jacqueline,

Thank you for your 5* feedback!
We hope you enjoy your order and look forward to welcoming you back again soon!

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

Easy to order and prompt delivery x

Easy to order and prompt delivery x

July 28, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Karen,

Thank you for your wonderful 5-star feedback! We're so pleased to hear that you found the ordering process straightforward and that your delivery arrived promptly. We truly appreciate your positive comments.

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

ordered came 24-48 hours later cheapest…

ordered came 24-48 hours later cheapest price i could find anywhere

July 27, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Kaz,

Thank you for your 5* feedback!
We're so glad to hear your order arrived quickly and that you found our prices competitive. Thank you for your kind words!

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

Speedy service

Speedy service. Items arrived in good condition. Reasonable price.

August 4, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello,

Thank you for your 5* feedback!
We are so glad to hear that you were pleased with the speed of our service, the condition of your items, and our pricing. Your positive feedback is truly appreciated!

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

Very efficient service.

Very efficient service.

Thank you team!

August 4, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Pamela,

Thank you for your wonderful 5-star feedback!
We're so pleased to hear you found our service very efficient. We truly appreciate your kind words.

We hope you enjoy your order.

Kind regards,
Chris and Sons

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