Chrono24 Reviews 2,792

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its reliability and secure purchasing process, highlighting the escrow account system that ensures buyer protection. Many consumers appreciate the fast and secure delivery services, noting that products often arrive in excellent condition, exactly as described, and sometimes even better than expected. The overall user experience is frequently described as seamless and well-organized, with effective communication from sellers. However, some customers also noted issues with product quality, receiving items that were either scratched, broken, or not functioning correctly, requiring repairs. A few people mentioned receiving incorrect or ill-fitting parts, leading to dissatisfaction.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the excellent condition of items,... See more

Delivery service

Consumers consistently express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Quality

Reviewers highlight positive aspects of quality. Many customers received watches in pristine, excellent, or... See more

User experience

Reviewers mention positive feedback about user experience. Customers describe their experience as fantastic,... See more

Service

People report positive experiences with service. Customers praise the prompt and courteous communication,... See more

Based on these reviews

Rated 5 out of 5 stars

Highly reliable and completely safe playform for buying watches, where ever in the world! In the unlikely event that something would go wrong, they have very safe and correct procedures for it as w... See more

Rated 5 out of 5 stars

This was my first purchase via Chrono24. At first I was a bit reluctant to make such a big purchase online without seeing the watch. However, I couldn't be more happy with the experience. The escrow a... See more

Rated 5 out of 5 stars

Really fast delivery. I ordered an Oris from Japan to Sweden and it arrives in 2 weeks. Just need to beware when importing the watches from non-EU country you would add 25% VAT when entering the cus... See more

Rated 5 out of 5 stars

Chrono24 is a very well organized platform for buying and selling wrist watches with strict rules and very high safety. Payment to an escrow account (buffer account) makes the purchase bullet proof f... See more


Company details

  1. Watch Store

Written by the company

Köp och sälj nya och begagnade klockor på Chrono24 i hela världen. Mer än 302,538 märkesklockor från Rolex, Breitling, Omega o.s.v. till bra priser


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Rated 5 out of 5 stars

The seller was responsive and fulfilled my requests to the fullest

The seller guaranteed that the item was brand new and gave a reliable impression, and therefore there was no need for a number of different pictures of the item as such. The deal was made during my vacation, after an agreement with the seller not to send the item until I was back home again with the opportunity to receive the delivery. In the meantime, the seller answered all my questions in a correct and courteous manner. When the item was then delivered, everything was in order and therefore I can imagine doing another deal with this seller.

March 30, 2026
Rated 5 out of 5 stars

Before buying

Before buying, I naturally read negative reviews. This is normal. And in general, I was skeptical about buying a watch on this platform. But I still decided to buy it. What I want to say! Great people work at Corso Vinci ❤️‍🔥 They are very responsive, polite, and kind. This is a great store where you can buy a watch, and the selection is quite good. You can be sure that the watch will arrive to you safe and sound, delivery will be on time, and you will be advised on any questions. You are great! Bravo, friends. I was very satisfied. 👍🌟❤️‍🔥 I recommend Corso Vinci

March 23, 2026
Rated 1 out of 5 stars

Warning! Not serious dealers on Chrono24

I bought a Omega Seamaster 300 Ref. 2220.80. from company Joaillerie Royale from BE though Chrono24, and it came with 3 years warranty.
The watch i bought is not running correct, it is 20 minutes to fast per day when I am wearing it.

I ordered it in early january and now it's soon april.

I have sent it back 2 times for repair without any improvements, first time they they had it for almost a month without doing anything. Second time doing nothing went faster and I got it back in 2 weeks.

Joaillerie Royale say it runs fine in tests they do in their timegrapher, but that really does not help when the watch is not running correctly when worn on the wrist.

I have now asked for an refund or an exchange of the watch for a another similar Omega Ref 2220.80.

Their answer is it is running perfect, just wear it and it will be fine. I have had it for 1 day since i set it (last return from repair) and it is over 20minutes off...

I did send a mail to Chrono24 after not getting answers, but that did not change anything.

How does the 3 year warranty work, how many times is it acceptable to send a non working product back for repairs?

March 20, 2026
Rated 5 out of 5 stars

MontresDxb

Bought a watch from MontresDxb and I’m very pleased and happy with the hole experience.

March 3, 2026
Rated 5 out of 5 stars

Very safe platform to buy watches

This time everything went very smoothly (it normally does), so I only noticed the payment go into escrow account short after I paid for the watch (always good to know when sending away a lot of money), then everything just rolling on and a few days later I had the watch. The Chrono24 platform setup is from many aspects unbeatable, everything well thought through, working very well and very safe, which is of importance when sending away a payment over a website! I have made some purchase now at Chrono24 - never any worries, or anything strange, and keeping in mind that the money is in safe account until I have received the watch is always relaxing! Highly recommended platform to buy watches according to me! :)

March 9, 2026
Rated 5 out of 5 stars

Exceptional and flawless Experience – Professional, Patient, and Fair

My Chrono24 experience with Akkerman Vintage Watches was fantastic. The seller was incredibly responsive and showed great patience while I took my time making a decision.

During negotiations, they were always open, fair, and transparent, providing solid reasoning for their counter-offers. The entire transaction was super smooth. The watch arrived very quickly, was securely packed, and was in the exact pristine condition as described.

Because of this level of professionalism and honesty, this seller will be my first choice for any future purchases. Highly recommended!

January 30, 2026
Rated 5 out of 5 stars

Very smooth transaction

Very smooth transaction. The condition of the watch was consistent with the photos but I felt the classification was definitely on the conservative side, it was in absolutely examplary condition. Communications were prompt and courteous and the watch came very well packed with a couple of small gifts which was a nice surprise. One really couldn't ask for more.

January 5, 2026
Rated 5 out of 5 stars

Great experience

Tommi was super friendly and replied to my questions quickly. The package was securely packaged and arrived fast! This was a great buying experience and would highly recommend Tommi and his shop.

January 7, 2026

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