Chronofinder Reviews 

265
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the team's professionalism, helpfulness, and extensive knowledge in their field. Many appreciate the seamless and reassuring buying process, noting that the staff makes what could be a daunting decision feel straightforward and comfortable. The quality of the products is frequently mentioned, with people receiving watches in immaculate and perfect condition, often sourced quickly to meet their specific requests. Reviewers also value the excellent communication and responsive service, which contributes to a highly recommended and satisfying overall experience.

What people talk about most

Product

People report positive experiences with the product, consistently expressing high satisfaction with the... See more

Service

Customers consistently note positive experiences with service, describing it as flawless, exceptional, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

User experience

Customers had positive experiences with user experience, with many describing it as outstanding and seamless... See more

Quality

Clients share positive opinions on quality, consistently receiving watches in beautiful and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have dealt with Callum and Lewis for many years now and purchased around 15 watches from them over this time. In this market trust is a huge thing, these chaps have never let me down, always ho... See more

Rated 5 out of 5 stars

Incredibly knowledgeable! They steered me through the whole buying process with ease and made the whole thing pleasurable. They were recommended to me by a colleague that had just bought from them, an... See more

Rated 5 out of 5 stars

Visited Callum and Lewis last week. They fitted me in for a last-minute appointment, and I’ve got to say the service was excellent. They were welcoming, friendly, and knowledgeable, with a great, secu... See more

Company replied

Rated 5 out of 5 stars

Having only bought from watchfinder in the past, I was nervous to buy elsewhere when investing in my next watch. I can honestly say the service I received was second none, with great advice and patien... See more


Company details


Contact info

5.0

Excellent

TrustScore 5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(265)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience from start to finish

I had a fantastic experience buying my watch. I had been looking for my watch for along time. Callum found one for me. It was perfect, everything they said it was.
I couldn’t be happier, and would definitely go back. Very honest and professional. Thank you

October 24, 2024
Chronofinder logo

Reply from Chronofinder

Thank you for choosing Chronofinder, and congratulations on the new watch Pamela!

Rated 5 out of 5 stars

CLASS SERVICE AND DELIVERY!

I recently had the pleasure of working with Callum at Chronofinder, and I couldn’t be happier with the service provided. Callum helped me source a stunning YM40 126655, complete with all the papers and the original purchase receipt, which was a rare find. The process was smooth, professional, and transparent from start to finish. Callum’s attention to detail and dedication to ensuring customer satisfaction made this experience exceptional. I highly recommend Chronofinder for anyone looking for high-quality timepieces and top-tier service!

October 7, 2024
Unprompted review
Chronofinder logo

Reply from Chronofinder

Thank you for the continued business Matt, and congratulations on the new purchase! Looking forward to more deals together in the future!

Rated 5 out of 5 stars

GREAT SERVICE AND QAULITY

Callum who sold me the watch, was brilliant. Answered all my questions. Professional service will most definitely be back to them again. 10/10 !

September 12, 2024
Chronofinder logo

Reply from Chronofinder

Hi Ali,

Thank you for the positive feedback and for choosing Chronofinder for your new watch!

Kind regards

Rated 5 out of 5 stars

Top class service

Top class service , very helpful highly recommend

September 12, 2024
Unprompted review
Chronofinder logo

Reply from Chronofinder

Thank you for your purchase!

Rated 5 out of 5 stars

Good guys to deal with

Good guys to deal with. Helpful and knowledgeable. Very good and easy process

September 4, 2024
Unprompted review
Chronofinder logo

Reply from Chronofinder

Thank you for choosing Chronofinder to sell your watch!

Rated 5 out of 5 stars

Very professional and friendly service

Very professional and friendly service, sourced a watch for me very efficiently

July 29, 2024
Unprompted review
Chronofinder logo

Reply from Chronofinder

Thanks for choosing Chronofinder to source your new watch Jack! Looking forward to doing more business together in the future.

Rated 5 out of 5 stars

Omega SMP 2016

I purchased an Omega SMP 2016. It was immaculate and exactly as described and shown on the images provided.
Excellent customer service.
It was sent special service, next day delivery. Was well packaged and protected.
Great guys to do business with and look forward to the next one 😊👍

July 25, 2024
Chronofinder logo

Reply from Chronofinder

Thank you for the kind feedback Sean, and congratulations on the new purchase!

Rated 5 out of 5 stars

5 star service

5 star service. The watch was received perfectly as described and great communication from Luke throughout. Would recommend using them again.

May 28, 2024
Chronofinder logo

Reply from Chronofinder

Thank you for the positive feedback Rob, and for your purchase!

Kind regards,

Chronofinder

Rated 5 out of 5 stars

Perfect service from beginning to end.

Perfect service from beginning to end.

Watch is great and as described and communication was faultless throughout.

Thanks

May 10, 2024
Chronofinder logo

Reply from Chronofinder

Thanks for the business David, we are looking forward to dealing with you again in the future!

Kind regards,

Chronofinder

Rated 5 out of 5 stars

Great experience

Great experience. Quick and seamless service. They were able to source the watch i was looking for within 24 hours at a competitive price.

August 20, 2023
Unprompted review
Chronofinder logo

Reply from Chronofinder

Thanks for choosing Chronofinder to source your new watch Ayden!

Rated 5 out of 5 stars

Rolex datejust mother of pearl

I recently bought my first Rolex with chronofinder, they found me exactly what I wanted within hours and had it at my door within 48 hours.
Great prices and great communication.
Looking forward to future business

April 16, 2024
Chronofinder logo

Reply from Chronofinder

Thank you for the positive feedback Olivia, it was a pleasure doing business with you and congratulations on the new watch!

Kind regards,

Chronofinder

Rated 5 out of 5 stars

GMT-Master 11

If asked what made my experience great I would say Chronofinder are good at what they do, when you are buying something expensive - like a Rolex online you need to be reassured. To that end they are professional and informative. The watch arrived on time and with everything you would expect in great condition. I needed a link removed and took it to a local Rolex dealer, they verified it first - sized it, no problems, so fear not their watches are what they say they are.

April 16, 2024
Chronofinder logo

Reply from Chronofinder

Thanks for choosing Chronofinder for your watch Ronald. It was a pleasure to deal with you and we are looking forward to doing more business in the future!

Rated 5 out of 5 stars

Fantastic service

A huge thank you to Callum and his team for offering such a fantastic service. I am thrilled with my new watch and the whole purchase process was seamless from start to finish. I will definitely use these guys again and highly recommend them.

February 23, 2024
Chronofinder logo

Reply from Chronofinder

Hi Felix,

Thank you for choosing Chronofinder and congratulations on the new purchase!

Kind regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look