Chums Reviews 

Absolutely appalling customer service, my dad brought some shoes and were coming apart after such little use. Emailed customer service 3 times and also a phonecall and have heard absolutely nothing.

I ordered a pair of slippers.. They charged me £5 95 delivery. I am still waiting for my order to arrive.
I will never shop with them again.

Been wrongfully caught out so many times in the past hopefully it will not happen again,after reading reviews i will not be buying from this company,,thanks everyone who have written reviews about this company and what a life line TRUST PILOT is well done 👏

Disappointed with chums customer service.They sent a parcel to wrong address I told them where it was delivered, since then they told me they sent a cheque told me it would arrive in 10 days it didn’t , I sent more emails their response we will send it sorry for inconvenience wait 10days I waited 11 more days still no money.

Unless customer service.
Ordered boots which never arrived. Told they were with Everi. Not true. Told they were lost in warehouse !!!!!
Asked for a refund, still waiting.
Useless company. Stay clear.

Still waiting for the rest of my order. The reviews are awful and I certainly will never buy anything again from this company.I am considering legal action via my bank asI cannot afford to waste my money on their undelivered items.

Thanks goodness I checked with Trust Pilot. These terrible reviews put me right off buying anything from this company. I almost bought two pairs of pull on stretch cords. No way!

Have bought a lot of stuff from them in the past and always felt the quality of service and goods was good. Having been saturated with catalogues this year I bought some trousers and a cardigan. Cardigan fine but trousers poor quality & wrong size. Returned trousers but no response or refund. Will not shop at chums again. Suggest more trained staff, less marketing and easier means of contact (13p a minute phone calls).

Ordered a mobility aid on 23rd Sept
It arrived on 15th October
Sadly on this occasion chums have failed miserably
My product arrived on the same day as the new Autumn catalogue which I usually browse through and order goods It is safe to say it went straight into my recycle bin Sorry chums but something appears to have gone terribly wrong with the company and service provided

Avoid at all costs, absolute joke of a company, sorry I can’t give a 0 score. Order placed for delivery - which was delivered to a completely different address for some reason, to wait 5 days for someone to bother to reply is a joke. I’m now 2 weeks in since the order was placed, no goods received and still no refund, they are now saying the delivery was made to the correct address which is over 30 miles away from where it should have been delivered to. Had to make a dispute claim via my bank now. Shambolic customer service.

I was due 2 refunds of £20 each. Was accused of not returning items until I emailed them the return tracking details from Evry. Even then only ever received one refund of £20 and because of their incompetence I have given up and told them if they ever find where they sent the aledged second refund to they can give it to a charity of their choice but I will never purchase anything from Chums ever again. Shockingly poor and incompent customer service team.

Awful experience. Arrived at nearly midnight and incomplete.Before ordering I checked items were in stock.Now have message saying 3 items NOT in stock.Will never deal with this company again.

Slow to dispatch. Conflicting information on website, ie delivery 3-5 days, then once ordered email stated dispatch 3-5 days. Arrived 8 days after order.

Since I ordered from Chums have been swamped with spam emails.

Way back in April I posted the order form for 2 nightdresses and 2 bras with a cheque for 45.00.
The cheque was cashed by Chums on the 6th May 2025 but no order had arrived.
We are now middle of October 2025 and still nothing despite writing asking either for goods or refund of 45.00.
They completely ignore letters.
A friend of mine said she wished id never ordered as she had experienced returning a pair of trousers and trying to get a refund. It cost her over 8.00 in phone calls before finally getting her money back.
Having now read all the reviews I'm seeing how disgusting this company is.
Please do not have anything to do with them and throw that nasty little catalogue that's tucked into TV magazines straigh into the bin where it belongs

My second order with this company. My first was OK, it arrived fairly quickly, so I thought I would send in another order as I am updating my wardrobe. I usually use other online companies, but Chums sell the trousers my husband wears.

What a mistake! One part of my order has arrived, but where is the second??? Their delivery is so slow! On the same day as I ordered from them, I sent in an order to two other companies and the parcels arrived within two days. I just looked on their website and it says that delivery can take up to 28 days! Hopefully my husband's trousers will arrive at some point, but this will be my last order.

After two weeks, I still haven’t received my order. I never even got an order confirmation email — it feels like nothing was processed at all. I’m honestly questioning what kind of business this is. At this point, I’m just dreading the refund process, because if this is how they handle orders, I’m not confident I’ll ever see my money back. Extremely disappointed.

Awful company to deal with. Took payment through PayPal and never sent confirmation of order. Happy to take my money and then claimed no order was placed. Lucky enough I used PayPal to get money back

Still waiting for my Items. Bought over a month ago.

I purchased a pair of pegusus cotton trousers size34.31.recently. when I eventually come to wear them they hang like a sack of cow dropping,sNever again do i shop with this company. I will stick to cotton traders, who knock spots off this shower