Chums Reviews 

Ordered item for Christmas, arrived promptly but completely wrong item, rang them and lovely lady knew exactly what I’d ordered and said would sort, returned item replaced with exactly the same wrong item. Sent back for refund and I’m still waiting despite the promise on website!

Avoid at all cost my wife ordered a cardigan for her mum's 94th birthday on 5th December didn't arrive for her birthday date now 19th December after so many emails to the worst delivery company in the UK EVRI so if they use this company I certainly will not be ordering again from chums.
They do not respond to emails you send for up to a week if you call them they charge you per minute to speak to someone. Once again do not use. I have had to arrange a charge back from my bank and my wife had to go last minute into Glasgow to search for a similar cardigan that should have arrived about a fortnight ago.
Please beware if you ever decide to order from this company I just wish I had checked trust pilot before I ordered from them after having seen the very poor ratings

I placed an order which was due to be delivered by Evri. It never arrived despite many emails from Evri to say it was on its way. I rang Chums customer service and they said they would chase Evri and I should hear in 8 to 10 hours. Nothing. I rang again and requested a refund. Ok, this will be with you in 5 to 7 working days. Again, nothing. I eventually opened a case with PayPal and the money was refunded in just over an hour. Seems strange that I am ignored but PayPal can get a quick result.
No more buying from Chums by me.

Placed order in September 25, nothing happened or delivered.
Chumms cash my cheque Oct, still nothing, rung customer service on 19th November promised a cheque will be sent back to me, again nothing, rung 16 Dec still no cheque...quote we will send you a cheque!!! Very poor customer service and I will not be using this company again.

Terrible company to deal with if something goes wrong. I ordered 2 pairs of cargo trousers, albeit at different times. For one reason or another I placed them in my wardrobe and didn't use either of them for a few months. Then wearing them and washing them for the first time strictly to the washing instructions on the garments, they shrunk and are now unwearable and destined to the charity shop. Contacting them was a total waste of time with them just quoting the 30 day return policy. They have a couldn't care less attitude offering no leeway in solving my problem, not even discount on further orders. They don't deserve to be in business.

Appalling. See other reviews, breach GDPR and just send you details to others, send you other peoples packages, refuse to engage, do not answer the phones, do refund etc etc. Do not use!!!

DO NOT ORDER FROM THIS COMPANY!
What a shambles! Ordered a number of items, apparently it takes 2 days from order on line for the order to be updated on their system! But it’s ok because they have your money already! If you email/you have to slow 5 working days for them to get back to you! Day 6 no contact. Phone costs 13p per minute! I was in a que for 14 mins! The estimated wait time varied between 10 and 5 mins up and down. The operator could not give me any update on my order and when to expect it, so I canceled my order. Hopefully will get my money back at least! Wish I’d read these reviews first. Now back to sourcing presents from another supplier! You have been warned!

I ordered 2 pairs of men’s trousers for a special occasion. These didn’t arrive on time and whe the parcel eventually came it contained 2 pairs of shoes with a purchase note for an address in Wales. I’m in Scotland!! Unable to contact them via phone. Email saying it can take up to 10 working days to process a refund and to uplift the wrong order. Dreadful customer service.

PLEASE AVOID… DO NOT USE THIS COMPANY. They CHARGE you to place an order !!! Absolutely disgusting behaviour and should be investigated by Trading Standards.

I find it a little difficult to understand why Chums, Katherine Walker sends through paperwork from a lottery company that targets the elderly, plus pressures them into handing over their bank details in order for them to sign up for lottery tickets on a monthly basis.
Quite a few companies are involved in this, disgraceful!
It is obvious that they are after people's bank details.
Your magazine (Chums )is aimed at the elderly ,so why would you authorities this! Is the company getting a back hander?
You should be reported.

I have ordered items in the past from this company and the items have always been delivered within a week.This time I have ordered two Christmas presents on the 20th of November and still not been delivered.I contacted the customer service team who replied that they would escalate the order from the warehouse.Surely they realise that a lot of orders are Christmas presents that should have been escalated when received.Very disappointed with this company and its service. Since writing this review today 10th December I have had £21 refunded in my bank.My order was over £46 so where is the rest of my money.UPDATE JANUARY 2nd Recieved a email on the 12th December stating the rest of my refund would be repayed in 5-7 working days but still no money in my bank.Surely this company cannot be allowed to get away with all these refunds not being paid back it is STEALING money from people UPDATE finally recieved the rest of my refund today 4th January

answer my emails regarding an order i wanted to correct, got the item delivered and fortunately it just fitted, still no contact at all from chums, i initially phoned the day i placed the order, 15 minutes later i was put through to an agent who told me he could not do anything until 24 hours later, suggested i emailed them instead and that was the end of all further communication!
To add isult to injury my wife saw the same item advertised £7 cheaper in the daily mail, she has an account with them, might cancel that one.

I can’t give a zero rating!
I returned a raincoat as it was not as described in their extensive advert. I’m at my wits end trying to get them to refund my money. I have parcel tracking details and they’ve even confirmed that they will be refunding the postage (unusual) . Nothing received so far. What a terrible company. I am about to raise a county court judgement against them.
DONT TOUCH THIS COMPANY WITH A BARGE POLE

Wow. What kind of customer service is this? My nana was misled into ordering a coat from this company, and I spent over 20 minutes trying to reach them—only to find out they charged £18 for the call without any warning!!!!!

Ordered a jumper as a gift . Not happy with quality and too short. Paid £29 plus postage. Returned item and refunded £23.20 . Appears vat i paid not refunded . I won't be ordering from Chums again

I have received a letter querying a payment from an individual H Woolfe claiming to be from credit control.
I have tried telephoning but the exorbitant waiting charges stopped that method. I than tried e.mail and although the name and the word credit control were search no department came up. The whole experience smacks of a con.

This company is truly AWFUL. Avoid it at all costs.
I placed an order for two personalised mugs on 28th October. Cost £29.95
I received one mug with the wrong print. The second mug was never sent.
I have spent £17 in telephone calls. They charge 13per minute and have NO EMAIL ADDRESS! Spoken to three or four people. The last one promised a refund. Over two weeks ago. Since then. Nothing.
I will never deal with this dreadful company again.

No issues with the product or delivery but seriously, the amount of spam mail that I'm now getting through my door due this company selling my details on is absolutely disgraceful! Everything goes straight in the bin and I will not be shopping here again.

I do not consent to my details being used in this way.

My partner purchased a mattress topper from Chums that she saw in an advertisement. When the topper arrived their was a warning on the package this cannot be used by anyone with a pacemaker because the magnetic content, owing to me having a pacemaker it had to be returned. The advert should have said this and then the correct topper would have been ordered.
I contacted the Company and a Manager was meant to phone me but this never happened. I ordered the correct topper . When I sent the topper back by Evri on 23rd October the shop said they do not give a receipt it is now emailed to you, but the receipt never arrived. I phoned up Chums again and once again I was promised a Manager would phone me but this once again never happened. They had not received the topper back but informed me it had been received by Evri but not delivered to them. I understand from my bank that I have received payment for the returned topper but not for the postage I paid. Owing to them not describing the topper correctly in the advert the postage should be refunded to me.

PLEASE DO NOT USE EVRI
THEY DO NOT DELIVER

Sadly, the trousers ordered are worthy of a 5 star for quality and sizing
but
If they don't get delivered due to Chums using a useless not fit for purpose delivery company named EVRI, then you get a 1 star for poor service.

EVRI DO NOT DESERVE TO BE IN BUSINESS