churchfuel.com Reviews 1

Our church’s experience with Church Fuel has been both disappointing and concerning. We engaged their services in good faith, expecting professional support with our Google Ad Grants program and related digital outreach. Unfortunately, the services provided did not match what was represented at the time of engagement.

From the start, there was little to no progress for over 45 days, despite multiple follow-ups for setting up a FB ads campaign. The few updates provided were vague and did not demonstrate any measurable results. Our Google Grants account was already active and generating traffic before Church Fuel became involved, and there was no demonstrated improvement or increase in reach or performance under their management.

When we raised concerns about the lack of progress and value received, rather than taking responsibility or offering a fair resolution, Church Fuel deleted all of our active Google Ads, wiping out the work and data that had been in place prior to their involvement. This action caused direct disruption to our ongoing outreach efforts and was entirely inappropriate, especially given that our account was functioning effectively before their changes.

We also later received communications claiming that several months of unpaid “balances” were owed — including retroactive charges for periods when no invoices were issued or services were authorized, and even an attempt to reverse a “program discount” that had been offered at the outset. These claims were made only after we requested a refund for services not delivered.

Throughout this process, the tone of correspondence from their team grew increasingly dismissive and defensive, even suggesting that “we could each leave reviews back and forth” instead of focusing on resolving the matter professionally. This type of response is not only unprofessional but raises serious concerns about accountability and integrity.

We did not receive the value or results and our refund request remains valid and justified. Based on our experience, we would strongly caution other churches or organizations to thoroughly vet this company before engaging their services.

UPDATE: This statement is inaccurate, misleading, and we strongly dispute its claims. We have full documentation, invoices, emails, timestamps, and records of services not performed to anyone considering working with Church Fuel.

Our church consistently paid for services that were not delivered at all or as as promised. When we raised concerns about the lack of progress and repeated failures to complete the work we were paying for, Church Fuel retaliated by damaging our active Google Ad Grant account—a move that caused us substantial and irreparable loss amounting to thousands of dollars.

We have always stood firmly for accountability and only leave negative reviews if we’ve exhausted all channels to resolve the matter amicably. We expect vendors to provide the services they charge for, regardless of who the client is. We refuse to be intimidated, silenced, mischaracterized, or lied upon because we are a church & companies like this one think they can simply take advantage of us.

Anyone evaluating Church Fuel is welcome to review our documentation directly, just reach out and we’ll send it to you. We stand by the truth, and the truth is that Church Fuel failed to perform, failed to communicate, and caused significant harm once we pressed for answers.

If you are considering working with them, we encourage you to reach out—we will gladly share verifiable evidence so you can see what actually happened and make your own informed judgment.