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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the delivery service, citing massively delayed shipments, items not arriving, and inconsistent or non-existent tracking information. People frequently reported waiting weeks or even months for their orders, often past promised delivery dates, and some never received their items at all. Some people were dissatisfied with the product quality, noting that items received were often a cheap version of what was advertised online, with poor materials and no brand tags. Conversely, a small portion of people were satisfied with the products, finding them well-made, unique, and good value for the price, and some even received compliments on their purchases.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express dissatisfaction with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express frustration with long delivery... See more

Delivery service

People report significant dissatisfaction with delivery services. Many consumers experienced extremely long... See more

Quality

Reviewers mention ambiguous feedback about quality. Some customers express satisfaction, praising well-made,... See more

Price

Reviewers highlight ambiguous aspects of price. Some customers express dissatisfaction, feeling that items... See more

Based on these reviews

Rated 2 out of 5 stars

Seems like a scam to me. Ordered on the 14th May, it's now 26th May and the items are still listed as "Awaiting Shipment" after 12 days. Kind of doubting that they will ship anything. Saw here tha... See more

Company replied

Rated 2 out of 5 stars

The item came about three weeks after I ordered. Its a cheap version of what you see online. I ordered a halloween costume but its too cheap to actually wear out. The return process is so intense its... See more

Company replied

Rated 1 out of 5 stars

This company is awful!!! I ordered a shirt for a concert and made sure to check their quoted shipping times. It's listed on the website as 10-15 business days so when my item never arrived in that ti... See more

Company replied

Rated 1 out of 5 stars

This brand is just full of crap. What's displayed on the website is far, far, far from what is delivered. There is absolutely no match to what one's paid for. Such a total rip-off and totally deceptiv... See more

Company replied


Company details

  1. Fashion Designer

Written by the company

Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ordered a mystery box for around forty…

Ordered a mystery box for around forty pounds with delivery. It arrived today and I am pleased with the contents. There are things that I wouldn't have picked for myself but definitely would wear now that I have them.

The only recommendation is that you should probably size up for the clothes to fit properly especially if they are pants or shirts

August 21, 2024
Unprompted review
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Rated 1 out of 5 stars

Do not buy from Ciciful

Do not buy from Ciciful, consider this a warning. I decided to purchase from the company to support representation and because I believed in their content. What I received were two items from China, pure trash; they don't produce anything themselves. They just resell stuff from Chinese websites. The pants that arrived had nothing to do with the picture on the website—the stitching was different, and the structure was off. It was something that could go straight to the trash. The other item they sent was the wrong size and also of terrible quality. I tried to get a refund. Since July 18th, I've been requesting one. They have no return system at all; they tell you to send the item to New York, even though they buy from China. You have to pay high shipping costs (at your own expense), and even after shipping, photographing the package, and providing pictures of the receipts, you still have to wait. It's one absurdity after another. This is the worst company I've ever dealt with in my life. Honestly, it's beyond bad at this point—they should be investigated by commercial regulatory agencies and the police.

Edit: 1. Even after photographing and showing that they were advertising one thing and selling another, they kept the photos on the website. They KNOW they're deceiving people and continue with the error. Absolutely no respect for the buyer.

2. The positive reviews posted here (from US) are certainly bought and faked by the company itself. This business doesn’t deserve even 1 star.

August 21, 2024
Unprompted review
Ciciful logo

Reply from Ciciful

Dear Marcelo Callegaro,

We apologize for your negative experience with our service. We understand that you have experienced some issues during the purchase and return process, and we apologize for the inconvenience and frustration you have experienced.

We assure you that we take your concerns seriously and are committed to addressing them. We understand that the item you received does not match the description or image on our website. This is unacceptable and we are sorry that the product you received did not meet your expectations.

We also apologize for any difficulties you may have experienced during the return process. We understand that you have been requesting a refund since July 18 and regret that we have not been able to resolve the issue to your satisfaction. We are committed to improving our returns system to ensure it is efficient and fair for our customers.

To address your concerns, we are willing to provide a full refund for your returned items. We understand that you have provided us with the receipt and the picture of the package, and we will process the refund as soon as possible.

Regarding the issue of advertising and product mismatch, we are taking steps to ensure that our website accurately reflects the products we sell. We understand that this caused confusion and frustration, and we are committed to improving our procedures to prevent this from happening again. In addition, we understand your concerns about the veracity of our comments. We assure you that we do not engage in fake or paid reviews.


Once again, we apologize for any inconvenience and frustration you may have experienced. We have sent you a letter on complaint@ciciful.com, please check.

Best regards,

The Ciciful Customer Complaint Team

complaint@ciciful.com

Rated 1 out of 5 stars

Just don’t!

I was skeptical about this company but decided to give it a shot.
Ordered a shirt that looks really good in the photos. However the reality is very different. I would say the quality is about the same as I expected, garbage, the neck is way out of proportion to the rest the cuffs are oversized and poorly fitted, the feel is cheap and so very different from the photos.

On the plus side I also ordered a mystery pack, of 10 items. Even though they too are all garbage. It was worth it just for the comedy value of trying the items on.

Not even going to bother trying to return or get a refund. All heading to the trash.

August 20, 2024
Unprompted review
Ciciful logo

Reply from Ciciful

Hello,

Regarding your recent purchase, we'd like to address the issues you've raised. To properly assist you, could you provide us with your order details? This will enable us to review your transaction and take the necessary steps.

Additionally, your comments about the mystery pack we appreciate your candid feedback and will use it to improve our product offerings.

Please share your order information so we can proceed.

complaint@ciciful.com

Best regards,

Rated 1 out of 5 stars

I wasn’t sure about Ciciful and so I…

I wasn’t sure about Ciciful and so I went on YouTube for see how others reviewed their products and they didn’t seem terrible so I ordered.
I ordered a total of 4 items. Two shirts, 1 Jean harness and a black mesh shirt. The harness was cheaply made and ill fitting. I was not happy with it at all and so I tried to return it I believe it was $40 anyway they offered to return the item at my expense or keep the item and get a 1/2 back. The black mesh shirt I never received. The two leotards were extremely cheap material. I highly recommend to not order from them. They know their market in the sense that we like fashion but we hate cheap materials. Highly recommend to not buy anything. You won’t be happy with anything you get and angry you paid so much. The worst part is they make it impossible to return.

August 17, 2024
Unprompted review
Ciciful logo

Reply from Ciciful

Dear Abel Miranda,

Thank you for sharing your experience with us regarding your Ciciful purchases. We are truly sorry to hear that the products did not meet your expectations, particularly the Jean harness and the quality of the leotards. It's unfortunate that you did not receive the black mesh shirt as well.

We understand your dissatisfaction with the return process and the material quality. Please be assured that we take customer feedback seriously, and we have already sent you an email to address your concerns via complaint@ciciful.com. Kindly check your inbox.

We appreciate your feedback about our products and return policy, and we will use it to improve our service. If you have any follow-up queries, please feel free to contact us.

Kind regards,

The Ciciful Customer Complaint Team

complaint@ciciful.com

Best regards,

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Rated 1 out of 5 stars

Scam! Product is nothing like on their website

I ordered a “denim jumpsuit” from ciciful based on the images on their website. The jumpsuit arrived today and it is absolutely NOTHING like the image they’ve used on their website. It’s a cheap, thin, shiny blue fabric. It’s not denim like in the photos they use to promote this (nor on the photos shown by “customer reviews” on their website). It’s a completely fake imitation of the image. Scam website!

August 13, 2024
Unprompted review
Ciciful logo

Reply from Ciciful

Dear Steven,

We are truly sorry to hear about your negative experience and the disappointment you've faced with your recent purchase from our website. We understand your frustration and want to assure you that we take these matters very seriously.

To better address your concerns, we would appreciate it if you could provide us with your order information, including the order number and any relevant details. This will allow us to look into your specific case more thoroughly and take the necessary steps to rectify the situation.

Please know that we are here to assist you and resolve the issue to your satisfaction. If you would like to discuss your order further or initiate a return, please contact us at the provided contact information. We will do our utmost to handle your case promptly and ensure that you are treated fairly.

Once again, we apologize for the inconvenience and any distress this may have caused. Your feedback is crucial in helping us improve and maintain the high standards we strive for.

Best regards,


The Ciciful Customer Complaint Team

complaint@ciciful.com

Rated 1 out of 5 stars

The reviews on their website are fake

The reviews on their website are fake. They do not post the negative reviews. On top of that, the images you see on the website are more of a guideline. What you receive will look sort of like the images, but not quite, and the quality is quite poor. I cannot recommend purchasing from Ciciful.

July 18, 2024
Unprompted review
Ciciful logo

Reply from Ciciful

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward the points in your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ciciful.com to sort it out.

We noticed that you had accepted the solution the support team offered. You seem not satisfied with it. If you are not satisfied with the solution, you can escalate the matter to our customer complaint team.

For your convenience, we have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Regards,

The Ciciful Customer Complaint Team

complaint@ciciful.com

Rated 1 out of 5 stars

Review scam

The products are average to bad quality. And the product pictures are way better than the real product. But the prices are also cheap, so values for money is ok.

But they are not honest: maybe you noticed that the reviews on their site are remarkably positive ... that's because if you enter a critical review, they don't publish it. In my opinion, that's a scam.

July 31, 2024
Unprompted review
Ciciful logo

Reply from Ciciful

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ciciful.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.

For your convenience, we have used complaint@ciciful check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Regards,

The Ciciful Customer Complaint Team

complaint@ciciful.com

Rated 5 out of 5 stars

Very satisfied customer

Customer service was very responsive and quick to answer all my questions. The products came in within a reasonable time and were all true to size and looked just like the pictures on the website.

July 26, 2024
Unprompted review
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Rated 1 out of 5 stars

Scam company

Scam company. I ordered a shirt on June 27 and still have not received it. It is now July 26. After me sending many emails I received this response,
“ Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused.
We have checked with the warehouse and were informed that your order is expected to be shipped in one week from now, because it is necessary to some more time to ensure the quality of the items from so many orders. Your patience is highly appreciated.
Once your order is shipped, you will receive an email containing a tracking number that you can use to trace your package. Delivery time after shipment is one to three weeks.”

So now I have to wait another 4 weeks and it still has not shipped. This will be over a 2 month wait now and I still haven’t received what I bought

July 25, 2024
Unprompted review
Ciciful logo

Reply from Ciciful

Hello,

We are deeply sorry for any inconvenience caused by the delay in shipping.

Should you have awaited your order for a while without any update, please feel free contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can. If it cannot be delivered on the date you expected, you are always allowed to ask for a cancellation of the order before shipment.

The Ciciful Customer Complaint Team

complaint@ciciful.com

Rated 1 out of 5 stars

Dont ever buy clothes at Cicifull or…

Dont ever buy clothes at Cicifull or Prydiful. It's the same company. The don't keep their promise as we still dont got our compensation. Also they dont reward clients and their quality of clothes is poor.

additionally the first email to Cicifull / Prydiful

--------------------
Van: Ciciful
Verzonden: donderdag 20 juni 2024 09:33
Aan: joph jan
Onderwerp: Re:1 company buy

Dear customer,

Thank you for contacting our Customer Service Center. We are delighted to assist you in this matter.

We only have one website, which is
The products in the pictures you sent are also sold on our website, and you can purchase the products only on our website. In addition, we have a new member discount code, NEW10.

Thank you for choosing our service, and we look forward to providing you with the best shopping experience.

Best regards,


Cicifull
Joph Jan
Write:

Hello

I want to buy these clothes but they are on 2 websites of 1 company
Can I buy them at once and get 15% first time order discount ?
------------------------------------

Van: Joph Jan
Verzonden: woensdag 17 juli 2024 09:54Aan: Prydiful Onderwerp: REMINDER: Apology and Compensation Arrangement Again kindly remind prydifull to send all details of below order and also trace details Van: Joph Jan
Verzonden: zondag 14 juli 2024 15:57
Aan: Prydiful
Onderwerp: UPDATE: Apology and Compensation Arrangement Hello,Please can you provide me track and trace as you promise below in email of July 8.  After discussing with our leadership, we are pleased to inform you that the compensation request you made has been approved. We will arrange for the shipment of the item you requested, Men's Sequined Heart Patched Scoop Neck Bodysuit, at no additional cost to you. Thanks,

Van: Prydiful Verzonden: maandag 8 juli 2024 05:59Aan: Joph Jan
Onderwerp: Apology and Compensation Arrangement 

Dear   Firstly, we sincerely apologize for the mistake in addressing you as Cesare BARICHELLO in our previous email. We take our clients very seriously and deeply regret any inconvenience caused. We understand that the shipment delay has caused frustration and we are committed to making this right. After discussing with our leadership, we are pleased to inform you that the compensation request you made has been approved. We will arrange for the shipment of the item you requested, Men's Sequined Heart Patched Scoop Neck Bodysuit, at no additional cost to you. Thank you for bringing this to our attention, and we appreciate your patience and understanding. If you have any further concerns or if there's anything else we can do, please do not hesitate to contact us. Best regards,The Prydiful Team

July 23, 2024
Unprompted review
Ciciful logo

Reply from Ciciful

The website you mentioned, Prydiful.com, belongs to an ENTIRELY DIFFERENT company. Had it not been for your unwarranted charge on Ciciful, we wouldn't even have known the existence of this site.

Your order was NOT placed on Ciciful but Prydiful so you are NOT Ciciful's customer.

Please go to the correct place to put your complaint.

Thanks.

Rated 1 out of 5 stars

Outfit DOES NOT EXIST

Products does not exist cause they are using my private pictures of my instagram account. Ciciful is advertising with a product that they dont own. Cause it’s my own private selfmade tanktop with legging.
THIS IS A SCAM SITE. DONT BUY THESE FAKE PRODUCTS.

July 22, 2024
Unprompted review
Ciciful logo

Reply from Ciciful

Dear Mr. Dieter Spileers,

First of all, we would like to express our deepest apologies for your situation. We fully understand and respect your position, and your privacy and rights are of great importance to us.

We have taken the following steps to address your concerns:

1) Removal of the product: Upon inspection, we found that the corresponding team has removed the photo you mentioned from our website before you reached out to us.
2) Internal review: We are conducting a thorough review of our content review process to prevent similar incidents in the future.

We sincerely hope that you can accept our apology and we are willing to communicate with you further to ensure your satisfaction.
Please feel free to contact us at complaint@ciciful.com We look forward to hearing from you to resolve any issues together.

Once again, our deepest apologies for our mistake and we look forward to earning back your trust.

With regards,

The Ciciful Customer Complaint Team

complaint@ciciful.com

Rated 1 out of 5 stars

Product quality was extremely bad

Product quality was extremely bad. Items received looked nothing like the photos on the website. Ended up returning majority of the items at MY EXPENSE. Shipping took weeks with items arriving one at a time and after they were needed. Order shipped right from china. Overall, overpriced for the quality you get.

June 6, 2024
Unprompted review
Ciciful logo

Reply from Ciciful

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ciciful.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.

Regarding the return shipping, we understand that this may have been an additional inconvenience to you. However, as per our policy, we require all customers to cover the return shipping cost. We understand that this may not be ideal but it is a necessary policy to ensure that we can continue offering affordable prices.

For your convenience, we have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Regards,

The Ciciful Customer Complaint Team

complaint@ciciful.com

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Rated 1 out of 5 stars

DO NOT BUY orders never arrived

What went wrong this time... 4 weeks later and my oder still did NOT arrive. 25 emails, "gift" vouchers, like I would take the risk to order again.

Waiting for my order Ciciful Casual Short Sleeve Pink Jumpsuit With Pockets.

The response from Ciciful NOT in stock and they can NOT tell me when!! But asked me to be patient cause I can wear it NEXT festival season??? REALLY

BUT they still offer this item for sale on the website and do "forget" to mention the item is NOT available.

So maybe I can wear my order with Christmas?? I will keep posting 1 star reviews untill my order is here with me in Holland.

July 18, 2024
Unprompted review
Ciciful logo

Reply from Ciciful

Hello,

We apologize for any inconvenience you may have experienced.

If you require the item for a specific occasion, please contact our customer service team by providing the SKU of the item to inquire about its estimated shipping time. Should the item not be able to arrive before your anticipated date, you are entitled to request an order cancellation prior to shipment.

We appreciate your understanding and are here to assist you further if needed. If you want to cancel the item from your order, please feel free to contact us at the address below.

Regards,

The Ciciful Customer Complaint Team

complaint@ciciful.com

Rated 1 out of 5 stars

Beware of AI generated positive Reviews

I was thinking about ordering from this company but after reading throught the reviews on here I have come to the conclusion that almost all of the positive ones are throwing some major red flags as to being AI generated. There are maybe a handful real sounding ones that are slightly positive but the majority of real reviews seems to not have received anything resembling the item they ordered and then had to wrangle the company about a refund.

They all seem remarkably similar, usually refer to having ordered some kind of Khaki Overalls, them being great for a casual outings and so on. The language also seems a little awkward in a remarkably similar way across reviews. Very typical for AI. This leads me to believe they just prompted the AI to generate a bunch of reviews at ones, that are all positive but sometimes having minor criticisms like "could have wider sizing". They probably used the Khaki Overalls as an example of what they sell and the AI latched onto that and repeated it a bunch of times.

Subtracting all the fake ones would leave their rating here to looking very different I suspect

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Ciciful Rainbow Stripe…

I purchased the Ciciful Rainbow Stripe Print Deep V Neck Loose Wide Leg Jumpsuit, since I saw it in the advertising I loved it, I bought it a few days before for the pride march in Mexico City, and honestly the shipping was very fast. The product is the same as the colors that appear on the page and has good quality. And besides, it's very cool, it's something new and different and I really like that.

June 28, 2024
Unprompted review
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Rated 1 out of 5 stars

SCAMMERS. STAY FAR AWAY.

I don’t believe anyone who writes a good review about this company. They’re scammers. Ordered one item from them, took a MONTH to receive it, and they ended up sending me the wrong item. I requested a refund and they said the best they could do is store credit or a 50% refund. I said I wasn’t satisfied with that. Then they said I could return it for a refund but they wouldn’t refund the cost of shipping and that I’d have to pay to send it back myself. Do NOT order from them. I promise you it isn’t worth it.

July 1, 2024
Unprompted review
Ciciful logo

Reply from Ciciful

Hello,

We are deeply sorry for your unpleasant shopping experience and understand that you are disappointed with our service. We always strive to ensure that every customer is satisfied with our products and services.

In order to solve your problem quickly, we need your order number to verify the situation. Please provide your order number or the email address used at the time of purchase so that we can accurately understand the details of your order.

We promise to review your refund request and find a mutually acceptable solution. If it is indeed our error that has caused you to receive the wrong item, we are willing to cover the return shipping cost and refund your money in full.

We take your feedback very seriously and will take steps to prevent this from happening again. We hope to get your understanding and make up for the inconvenience through practical actions.

Please email us with the required information at your convenience. We look forward to the opportunity to correct the mistake and restore your confidence in us.

Sincerely,

The Ciciful Customer Complaint Team

complaint@ciciful.com

Rated 1 out of 5 stars

Never received items

They shipped my order to the entirely wrong state and now they expect me to travel nearly 1,000 miles to retrieve it. Would not recommend.

UPDATE
I called USPS. I saw in my email that the invoicethey ued hadthe wrong city, state, zip but correct street address, which is crazy because my card would have declined an incprrect zipcode. The USPS told me that the address they have for the held package that is states away doesn't even match the address I gave them. Have not heard back from their customer support yet.

June 28, 2024
Unprompted review
Ciciful logo

Reply from Ciciful

Hi

It is verified that he address you filled out at checkout was Florida 33837, Davenport.... This is why the USPS tried many times to deliver the parcel to the address on the parcel.

You can log into your account on the website to verify the address by yourself. I have attached the digital shipping label of your parcel in the reply of complaint@ciciful.com for your verification.

In such a case, kindly call USPS to let them adjust the address to your location so that you can receive the parcel. Otherwise, they may dispose of the parcel if they held it too long. Here are the delivery details.

Tracking link: USPS.com® - USPS Tracking® Results
Tracking #: 420338379305512501450516561682
TEL: 1-800-275-8777

If you have any follow-up questions, please feel free to contact us at the address below. 


Kind regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com

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