Circle Health Group Reviews 

3,239
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,893 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and medical teams for being exceptionally kind, attentive, and thorough during their medical visits and procedures. People also genuinely appreciate the clean, welcoming environment and efficient appointment processes that consistently make them feel relaxed and valued. However, some reviewers were not happy with occasional scheduling delays, noting that appointments could run quite late or require extra effort to chase for follow-up care. A few other people also felt that communication from certain staff members could feel abrupt or that it was sometimes difficult to reach departments over the phone.

What people talk about most

Staff

People report positive experiences with staff, highlighting welcoming and friendly service from the moment... See more

Service

Reviewers highlight positive aspects of service, noting that appointments are scheduled quickly and run on... See more

User experience

Consumers find user experience to be positive, highlighting efficient and smooth processes from initial... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff and consultants are... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting clean, bright, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I saw Mr Timothy Crook at the Harbour hospital Poole Dorset, his care was amazing, so kind, no rushing, listened to my concerns and treated me with the utmost kindness and respect. I did not ha... See more

Rated 5 out of 5 stars

Pre op, on the day of my surgery and during my 3 night stay at the Priory, both in the ITU and on Dudley Ward, I felt that I was in safe hands. The staff in every team were so kind, attentive and prof... See more

Rated 5 out of 5 stars

Bishopswood hospital has created a welcoming,caring environment for all that enter. My receptionist Sylvia took great care in making sure I was greeted with kindness, and helped me to fill the nec... See more

Rated 5 out of 5 stars

This is not the first time I have been treated by Circle Hospital and each time is exceptional. I would say beyond our expectations, but from past experience, I know the high standards they adhere to... See more


Company details

  1. Private Hospital
  2. Hospital

Written by the company

Circle Health Group offers the UK's largest national network of private hospitals. It also offers innovative neurological and musculoskeletal rehabilitation services and pathway management services, and runs clinics in China. Founded in 2004, Circle has always invested in the patient experience, combining clinical excellence with peaceful surroundings where patients are treated as individuals. The group has grown through building new, high-spec hospitals, the acquisitions of Nations Healthcare and BMI Healthcare, and joint ventures. We are proud of our patient care and work hard to make each patient's time with us as pleasant as possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 99% of negative reviews

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4.6

All reviews

(3,239)

1,786 reviews in the last 12 months

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Rated 5 out of 5 stars

Lincoln Private Hospital - welcoming, helpful and pleasant

The reception and other staff are always very welcoming, pleasant and helpful - I've had a few visits for various purposes. Courteous, take the time to make you feel more than just a number, and most things run to time. Hospitals are not places to choose to go to, but Lincoln Private Hospital does ameliorate that. The car parking is getting a bit tight, though.

August 12, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent clinical care, but the welcome needs attention

I was extremely impressed with the clinical team and consultant. The care was professional, attentive and reassuring. Access to Bishopswood is also excellent, with straightforward parking.
My only significant criticism is the receptionist’s curt and unwelcoming attitude. Having spent over five decades in the hospitality industry, I know that the welcome sets the tone for the experience that follows.
This is an area where the reception team needs training and development. Patients have choices, whether through private medical insurance or self pay, and the importance of a warm, professional welcome should not be underestimated.
The clinical care is excellent. The reception experience needs to match it.

September 7, 2026
Unprompted review
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Rated 2 out of 5 stars

Lacklustre consultant & confused body parts

X-ray of hip Sloane Hospital 4.9.2026. The consultant who did the initial phone triage sounded extremely bored and as if he would rather be doing almost anything else. When he was explaining the results, he was unable to explain 'impinging' in lay terms even when asked several times. This seems to show disinterest and/or lack of basic preparation. Not worth the extra £50. AI does a much better job. Finally, the report mixed up the left hip with the right hip. Very careless.
The speed of the process, the x-ray procedure, hospital and the person I spoke to to arrange the appointment were all very good.

September 4, 2026
Unprompted review
Circle Health Group logo

Reply from Circle Health Group

Hello,

Thank you for taking the time to share your feedback. We are pleased to hear that you found the booking process, hospital experience and X-ray procedure to be positive.

We are sorry to learn of your concerns regarding the consultation, the explanation of your results, and the error you identified in the report. We understand how important clear communication and accurate documentation are to our patients. We would like to look into this, to better understand what happened. Please email us on HereToHelp@circlehealthgroup.co.uk with your details: full name, date of birth, postcode as well as mentioning your visit to the Sloane Hospital. It would help our team if you can include the subject line "RE: Trustpilot Review". Once received we will investigate this for you.
Kind regards,
Federica

Rated 3 out of 5 stars

GP appointment - Experience mixed

GP appointment was very fast and good.
getting results of tests problematic and contacting GP or hospital billing was impossible involving long waits on telephone lines only to get through to someone who has to e mail a request.
after appointment service would barely get 1 star

August 19, 2026
Unprompted review
Circle Health Group logo

Reply from Circle Health Group

Hello Nicola,
Thank you for taking the time to share your feedback. We are pleased to hear that you found your GP appointment helpful and positive.
We are sorry to hear about the difficulties you experienced obtaining your test results and contacting the GP and billing teams following your appointment. We understand how frustrating this must have been.
We would like to look into this, to better understand what happened, please email us on HereToHelp@circlehealthgroup.co.uk with your details: full name, date of birth and postcode, mentioning the hospital you have visited for your appointment. It would help our team if you can include the subject line "RE: Trustpilot Review".
Kind regards,
Federica

Rated 3 out of 5 stars

Disappointed

It felt like quite a cold and impersonal experience. I didn’t feel listened to and came away feeling worse about my injury than when I had come to the hospital. At the price for private healthcare I really expected better

September 4, 2026
Unprompted review
Circle Health Group logo

Reply from Circle Health Group

Dear Abby,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience felt cold and impersonal, and that you left feeling worse about your injury rather than supported and reassured.
We understand how important it is for patients to feel listened to and valued throughout their care.
We would like to look into this, to better understand what happened, please email us on HereToHelp@circlehealthgroup.co.uk with your details: full name, date of birth and postcode, mentioning the hospital you have visited for your appointment. It would help our team if you can include the subject line "RE: Trustpilot Review".
Kind regards,
Federica

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Rated 5 out of 5 stars

Excellent Patient Care.

I attend the Kings Spires Hospital in Stirling and I feel very glad that I can have access to such excellent care and facilities. The team are very attentive and helpful and I cant praise my consultant enough for her expertise and kind manner. I will need to attend on a fairly regular basis but its a huge comfort to know that I have that support when needed.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Good Hospital

Once you negotiate the complex of St Peters hospital to actually find the Runnymede Hospital and get parked in the right car park, I found it was very comfortable and reassuring experience all round.

September 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I felt that I was looked after very well. All the staff are friendly and helpful.
The GP I saw was absolutely fantastic, she took the time to listen and asked lots of questions. I was treated with kindness throughout. Couldn’t recommend them highly enough

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I saw a Doctor on Wednesday 2nd September and had a call from the Imaging Department on 3rd September and was able to have my Ultra Sound on Friday 4th September.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Physiotherapist Susie was brilliant

Physiotherapist Susie was brilliant, she listened and provided positive guidance on how to continue my recovery from knee replacement therapy. The whole physio team were so reassuring and positive in my recovery from knee replacement surgery.

September 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Had an appointment booked in record…

Had an appointment booked in record time to see Mr Kinner Davda regarding a foot problem.
The staff and Mr Davda were very efficient, had a consultation then X rays which I had to wait a whole 3 minutes for.
Back to the consultation room and discuss the results.
The whole process and results probably took 30 + minutes and was well worth the money now the NHS has failed.
No having to fill out online forms for my doctor, send a photo, get a prescription for anti inflammatories and then no tests or follow up appointment.
Would definitely recommend the Chiltern Hospital if you can afford to visit.
Your health is worth more than Costa coffees and the latest phone or television.

September 1, 2026
Unprompted review
Rated 2 out of 5 stars

Felt rushed out of hospital less than…

Felt rushed out of hospital less than 48 hours after major surgery. Pain wasn’t managed well.Some nurses less than empathetic. Some reception staff great others awful. Definitely felt like an nhs patient in a private hospital. Having read my records parts are fabricated. Left feeling very anxious about the whole thing.

June 4, 2026
Unprompted review
Circle Health Group logo

Reply from Circle Health Group

Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that you felt rushed during your discharge and that aspects of your care did not meet your expectations following your surgery.
We would like to look into this, to better understand what happened. Please email us on HereToHelp@circlehealthgroup.co.uk with your full name, date of birth, postcode and name of the hospital you have visited. It would help our team if you can include the subject line "RE: Trustpilot Review". Once received we will investigate this for you.
Kind regards,
Federica

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