My order from Cirilla's included a device that did not work. I was concerned that the return process would be challenging, and was pleased to find that it wasn't. The device was exchanged for a new, w... See more
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See what reviewers are saying
The customer service was super quick and my products delivered super quick too! An item was missing and after I emailed them they replied immediately and didn’t question me or make me jump through hoo... See more
This vibrator is amazing! I have only ever been able to have a G Spot orgasm using my hands, and have only ever orgasmed from clitoral stimulation with a partner. I bought this bad boy and my partner... See more
Company replied
The delivery took place on the same day it told me with no issues. I tried 3 of the products I ordered, the throat stroker, the creampie thing, and the KY lube. The KY Lube was gel-like and overall wa... See more
Company details
Written by the company
For more than 30 years, Cirilla's has been a trusted destination for adult sex toys, vibrators, lingerie, intimate wellness products, men's sex toys, couples' toys, lubricants, BDSM gear, romance essentials, and bachelorette party supplies. Since opening our doors in 1992, we've helped millions of customers discover products that inspire confidence, intimacy, and fun in a welcoming, judgment-free shopping environment. Whether you're shopping for your first vibrator, upgrading your favorite couples' toy, searching for premium lingerie, or planning the perfect bachelorette party, Cirilla's offers an extensive selection of top brands and innovative products for every experience level. Our knowledgeable team is committed to providing discreet, friendly service and helping you find products that fit your needs and comfort level. Browse thousands of products online, including vibrators, dildos, male masturbators, anal toys, bondage accessories, lubricants, massage oils, lingerie, hosiery, costumes, romantic gifts, and party favors. With convenient online shopping, 100% discreet shipping, and free shipping on orders of $59 or more, it's never been easier to shop with confidence from the privacy of your home. Prefer to shop in person? Visit one of our retail locations to explore our carefully curated selection of adult products and intimate apparel in a clean, comfortable, and welcoming environment. At Cirilla's, we believe intimacy should be celebrated. That's why we're dedicated to offering quality products, exceptional customer service, competitive prices, and a shopping experience built on privacy, respect, and education. Discover why Cirilla's has been helping customers spice up their love lives since 1992.
Contact info
4741 Central St Suite 127, 64112, Kansas City, United States
- 1-877-599-2181
- info@cirillas.com
- www.cirillas.com
4.3
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Products were easy to add to cart and…
Products were easy to add to cart and purchase, and I received the order just fine, however I never received a confirmation email that the order went through. When I reached out to customer service to inquire, I never got a response.
July 25, 2025
Reply from Cirilla's
Thanks for your feedback! We do send order and shipping confirmations, and our customer service team responded to your inquiry. Please check your spam or junk folder, as our emails may have been filtered there. Let us know if you still need help!
The item dis not work
The item dis not work, despite trying different batteries. It seems like the wires were already disconnected inside or something
June 25, 2025
Reply from Cirilla's
We’re so sorry to hear your item didn’t work as expected. A member of our customer service team will be reaching out shortly to arrange a replacement. Thank you for bringing this to our attention!
I was asked to get a lube for my GF and…
I was asked to get a lube for my GF and I had a picture of it and the store clerk said to get this other lube because they were out of it but to get this other lube. Well as a man I do not know the difference and so I bought it. My GF said she can not use this lube so I brought it back 15 minutes later and the woman said that she can not return it but she could exchange it. I said I already bought the wrong thing and she said that I needed to leave the store. Well I am going to dispute the charge and she said that she was going to call the police and I told her to please do so. Also she accused me of being intoxicated when I have a speech impediment, which is mean because you do not treat people that way. I will never do business with them again! And they better watch out because if they treat their customers like this they will be out of business.... They worst part is that the lady said that I could exchange the lube but not get a refund. She was saying that it could not be returned not it could be exchanged? How is that? And why is that?
Also they flagged my review so it would not be seen. These people must not have any customer service because they are trying to keep the bad news out of away from the public. If they would just do the right thing this would not be happening.
April 21, 2025
Unprompted review
Best purchase!!!
The first time I used this I came in less than 2 mins. Please recharge before use. You won’t regret!
December 27, 2024
My wife and I went into cirillas on our…
My wife and I went into cirillas on our night out Friday... female employee greeted us and was kind but the man eye balled us the whole time like we were thieves! Both followed us around acting like they we were doing inventory! When we left the I caught the guy staring us both down and examining my wife's purse then followed us out side and watched us until we left! No worries about improving anything because they lost any money they would have ever made off of us again!
December 6, 2024
Unprompted review
The "Bigger and Better XL Hot Rod…
The "Bigger and Better XL Hot Rod Enhancer" is very small
November 24, 2024
Everything was fine on time and what I…
Everything was fine on time and what I ordered.
September 25, 2024
It was easy to order and shipped on…
It was easy to order and shipped on time. No hassles.
August 25, 2024
The cock ring busted on my bf he only…
The cock ring busted on my bf he only used it once
June 25, 2024
Reply from Cirilla's
I'm sorry to hear you were not satisfied with your purchase. Please contact our customer service team for assistance in finding an alternative product.
The store is nice and so it the ease of…
The store is nice and so it the ease of ordering as fast shipping.
May 26, 2024
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