Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My go-to app for compressing PDF's to make them small enough to email while maximizing the PDF quality. Support service is great. Support responds within one day if any issues arise, such as licensing... See more
This was the most hassle-free experience. Needed to activate my lifetime license after a getting a new iMac... i just has to send a quick note to "support" and they responded soo FAST! They... See more
I’m in the process of switching MacBooks and reached out to the support team to ask how to deactivate the software on my old MacBook so that I could activate on my new MacBook. This was around 7:30pm... See more
Company details
Written by the company
We are Cisdem, a dynamic group composed of sophisticated software engineers and tech enthusiasts. Our mission is to develop software that is innovative, easy-to-use and budget friendly. Since 2014, we have created multiple innovative and high-efficient software in the fields of Utility Tools, Multimedia Studio, and Document Solutions. Cisdem Apps, known for simple and user-oriented design, have been used by individual and business users in more than 160 countries. We put enormous efforts on R&D and undertake active upgrade & maintenance to make sure our IT solutions fully meet our clients’ needs and always update to date. We do hope that our apps saved your time, money and efforts - be it removing duplicate files, locking apps/websites, managing Mac Contacts, recovering your lost data, downloading and converting videos, DVD burning, editing or converting PDF files, etc. Ultimately, our goal continues to be, providing flexible, cost effective tools that make life easier and workflow smoother.
Contact info
RM 02, 21/F, HIP KWAN COMMERCIAL BUILDING,38 PITT STREET, YAU MA TEI, KL, Hong Kong
- support@cisdem.com
- www.cisdem.com
4.8
Excellent
280 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service and this is the only…
Amazing service and this is the only app that actually works well on MacOS versus other similar ones. My family is tech savvy and no one found workouts for this app, it's perfect.
March 14, 2025
Unprompted review
Advertisement
They responded quickly to the release…
They responded quickly to the release of the license code.
March 13, 2025
Unprompted review
It blocks your web site very well.
March 2, 2025
Unprompted review
After testing various offline…
After testing various offline applications for file format conversion, particularly from PDF to EPUB, Cisderm’s application is by far the simplest and most effective. The customer service is responsive, friendly, and highly efficient.
February 24, 2025
Unprompted review
Customer service agent responded to my…
Customer service agent responded to my email within a matter of minutes, explained why I was having the issue, and resolved the issue I was having right away.
February 19, 2025
Unprompted review
Advertisement
Transfer Cisdem Duplicate Finder licence to new machine…
I purchased Cisdem Duplicate Finder last year and needed to transfer the software licence to a new PC. Cisdem Support was second to none with a response and resolution within minutes.
Well done!
February 19, 2025
Unprompted review
License Trouble, Great Customer Service
Had trouble with my license, great email support got it cleared all up!
February 14, 2025
Unprompted review
Really Kind and fast
February 15, 2025
Unprompted review
Pb with a license,the support was…
Pb with a license,the support was really kind, helpful and efficient.
February 10, 2025
Unprompted review
Advertisement
Exellent service…
Exellent service,There was a problem with the software and they have make a solution FB in no time
January 14, 2025
Unprompted review
Superb service
I asked for help with my licence key, using the email address provided, and they responded within a few hours and resolved my issue fully. What more could you ask for?
January 9, 2025
Unprompted review
The application works great
The application works great, very happy and great customer service
January 10, 2025
Unprompted review
Love it..
Love it... it is easy to use and very effective.
Finds the duplicates and gets rid of them safely while giving you 100% control over the files that you want to delete.
Highly recommended.
September 30, 2024
Unprompted review
Advertisement
Received a very fast effective reply
Received a very fast effective reply to my support request. Resolved in the first communication. Thank you!
January 7, 2025
Unprompted review
The only tool you need for video download & conversions…
The only tool you need to download and convert videos from all kinds of platforms (vimeo, etc.) to all kinds of formats (avi, mp4, etc.).
Using this for years and still love it!!!
March 1, 2024
Unprompted review
Fast turn on response time and the…
Fast turn on response time and the right solution delivered. Well done!
January 2, 2025
Unprompted review
The experience was perfect
The experience was perfect! Very quickly answer and resolve my issue.
December 30, 2024
Unprompted review
Advertisement
Fast response to my inquiry and my…
Fast response to my inquiry and my issue was resolved within 30 minutes of my email.
December 30, 2024
Unprompted review
5 Star Service
All my questions were answered and helped me resolve the problem I had with the program.
The person who helped me was very attentive and helpful.
December 14, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.