Citalia Holidays Reviews 

1,014
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 254 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently mention that professional booking agents are exceptionally helpful, knowledgeable, and patient when organizing complex holiday itineraries. Consumers appreciate the straightforward booking process, clear explanations, and personalized recommendations that make planning a trip entirely stress-free. Many individuals note that staff members consistently go above and beyond to ensure flights, hotels, and excursions match exact preferences. Some reviewers were not happy with post-booking support, communication, or local transfer arrangements. A few people experienced occasional difficulties regarding customer relations responses, noting specific coordination issues after the initial booking was completed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as consistently helpful, professional, and... See more

Holidays

Customers consistently note positive experiences with holidays, expressing satisfaction with effortless... See more

Service

Clients share positive opinions on service, noting that staff go above and beyond to make holidays... See more

Booking process

Users describe positive interactions with booking process, highlighting an easy and straightforward... See more

Customer service

People report positive experiences with customer service, highlighting responsive and helpful assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The person who we booked with (Cassie) was extremely helpful. Our original dates were not available in the hotel we preferred but she gave us great advice about alternative dates and hotels. We chose... See more

Rated 5 out of 5 stars

Great knowledge from Richie. Understood our needs and expectations. Taylor made trip changed half way through but Richie was very patient and diligent until we found d the right mix. Well done.

Rated 5 out of 5 stars

Artan was very helpful, professional and knowledgable and made our holiday booking effortless, for us at least ! We were going to visit Venice and Lake Garda, however Artan mentioned the Opera... See more

Rated 5 out of 5 stars

Anastasia booked our holiday at Lake Garda, it was a complicated booking. Nothing was too much trouble, we were given plenty of choice which can’t have been easy. Booking was straight forward and f... See more


Company details

  1. Tour Operator
  2. Bed & Breakfast
  3. Boutique Hotel
  4. Cultural Tours Provider
  5. Hotel
  6. Sightseeing Tour Agency

Written by the company

With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,014)

257 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Lucy is the best tour consultant I have ever dealt with. Helpful, supportive and caring she helped us plan our trip. She is also very conscientious and put up with my sense of humour ! However, as it is a very busy time of year for Citalia the occasional' t' was not crossed completely. To err is human. Would I use her again ? Definitely !

February 2, 2026
Rated 5 out of 5 stars

Excellent advice and service from Citalia

Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples.

Therefore, we called Citalia and spoke to Tasha who was brilliant. Tasha went through all the options including flights, internal rail journeys, hotel transfers and hotel options to provide us with a complete package.

I would certainly use Citalia again.

Many Thanks
Michael.

January 31, 2026
Unprompted review
Citalia Holidays logo

Reply from Citalia Holidays

Thank you for your wonderful review, we are delighted to read about your experience.
We wish you a fantastic holiday, please reach out to us if there is anything you need before you travel.
Best Wishes
Amber
Customer Experience

Rated 5 out of 5 stars

Satisfied Client

Booked previous year and booked again this year for Rome and Amalfi coast Very helpful 😀 staff
Great to be able to talk to knowledgeable staff
Would recommend

February 2, 2026
Rated 5 out of 5 stars

Was a lovely man booking my holiday

Was a lovely man booking my holiday. I explained it all to him & he was very helpful. We love Italy.....Having a car taking us to the Hotel & also back is a big help as I've got Arthritis. Booked Seats on the planes as well. This is the second holiday with Citalia. Hope its as good as the first one.....

January 31, 2026
Unprompted review
Citalia Holidays logo

Reply from Citalia Holidays

Thank you for sharing your Citalia experience! We wish you a fantastic holiday.
Best Wishes
Amber
Customer Experience

Rated 5 out of 5 stars

Citalia were fantastic from start to…

Citalia were fantastic from start to finish. From my initial enquiry, choosing my holiday, hotels, transfers, flights, everything. Anastasia handled everything for me and I couldn't be more thankful for all her assistance.

A real pleasure!

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

For our first time with Citalia…

For our first time with Citalia holidays we were very impressed with the ease of choosing a special holiday and booking exactly what we wanted. Our travel expert was charming and extremely efficient. Looking forward to a wonderful holiday.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Lake Garda

I can honetly say that booking this holiday was a joy

The Citalia operative was incredibly helpful and explained everything in a very clear and undersandable manner without being the least bit patronising

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience. Artan was incredibly helpful

Artan was incredibly helpful. He listened to what we wanted to achieve with this special holiday and was very patient giving us different quotes to suit the different departure times. He had some great tips for our trip - thank you Artan - you are a credit to Citalia!

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

The real skill of Citalia ...

Everyone is so knowledgeable about Italy! They are able to advise, and support from an "idea", to a provisional plan, adapted to personal requests and then holiday quote. Once booked they are only a call away from reassurance and peace of mind. Only when you actually come home can you appreciate the true skill of Citalia! Never disappointed!

January 9, 2026
Unprompted review

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