First and last time I will ever shop here. Was refused a refund and the "sales" assistant pointed to a small typed message on the countertop outlining "conditions" There are hundreds of more tra... See more
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See what reviewers are saying
I purchased a few dresses from City chic and noticed that the material listed on their website didn't match the material dress that I actually received. I immediately messaged City Chic to let t... See more
Bought the item online in New Zealand but apparently have to pay to send returns to Australia.. the item looked nothing like it did online nor what the description was either. The staff seem quite unm... See more
Company replied
I made a purchase at the Greenhills store (East Maitland, NSW). I paid full price for a beautiful dress. The next evening, I was looking at their website & found that my dress was now 1/2 price. I con... See more
Company details
About City Chic
Written by the company
New In Dresses Shoes Lingerie sale
Contact info
2.3
Poor
328 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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love how how your clothes fit us bigger…
love how how your clothes fit us bigger ladies
October 2, 2023
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Fast delivery
Ease of searching items on the website. Every item was in stock. Fast delivery.
August 23, 2023
I love the selection of clothes and…
I love the selection of clothes and lingerie city chic offer, they are pretty true to size, I only ever wear city chic bra's they are the most comfortable I've found, I will forever continue to buy city chic clothing.
August 9, 2023
when instore the ladies are very helpful
August 4, 2023
Ordered a 14 after trying a friends…
Ordered a 14 after trying a friends pair on for them to arrive and be to big, attempted to swap them for a 12 to be told you can only purchase 12’s online which was very disappointing. The jeans themselves were super comfy and soft.
August 27, 2023
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The staff at the joondalup store are…
The staff at the joondalup store are lovely. I ordered on line was easy to use only issue was not knowing when it was going to be delivered and no tracker available.
August 14, 2023
Reply from City Chic
Hi Charmaine, it is so uplifting to hear you had an amazing interaction with our in-store staff! We're so sorry you were unable to track the status of your order, each online delivery has this information available which you should receive via email! We would love to look further into this with you so we can ensure you're able to track your next parcel! To facilitate this we have emailed you! CC xx
Arrived quickly
The dress I ordered arrived quickly, was the correct size and well packaged.
September 21, 2023
Reply from City Chic
Hi Sasha, we hope you love your new City Chic styles! CC xx
love the jeans
love the jeans - your regular length is more than long enough for my 6 foot height - first time in years but they are in no way blue - so far from blue, not even near dark blue.
August 3, 2023
Reply from City Chic
Hi Mandy, we're delighted to hear you love our jeans! We would love to delve deeper into the feedback regarding the colourway. To initiate this, we have emailed you! CC xx
Item packaged well
Item packaged well - quick delivery - Good quality & true to size
September 3, 2023
Reply from City Chic
Hi Julie! Thank you so much for sharing this positive feedback. We're thrilled to hear you're enjoying your new styles! CC xx
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Love the versatility of the fashion…
Love the versatility of the fashion range, there is something for every girl, fast shipping & lovely website.
August 27, 2023
Reply from City Chic
Hi Kitty, we're so thrilled to hear this, this is what we're all about and how we continue to lead a world of curves - by catering to all our different customers! CC xx
No what it looked like on model
Order took a long time to come.
What I ordered looked stunning on the model but on a true plus size body it was actually gross! Definitely need true plus size models! Size 20 not size 16 it’s hard enough to shop when your bigger
September 14, 2023
Reply from City Chic
Hi Ayesha, we're so sorry to hear the style didn't meet your expectations. Your valuable feedback will be passed on to the relevant department. Rest assured, our exceptional customer experience team is available at all times to assist with the size, style, or fit of one of our styles! CC xx
Reply from City Chic
Hi Donna! We're so happy to hear you're loving our products as much as we do! CC xx
Love Citychic
The website is super easy to navigate, the products arrive quickly and the 30 day return is a godsend. So easy! Product is lovely quality too.
October 3, 2023
Reply from City Chic
Hi Robyn, we're so thrilled you have enjoyed the overall shopping experience with us! Our customers satisfaction is a priority here at City Chic! CC xx
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Reply from City Chic
Hi Symantha, we're so happy to hear you have received your parcel promptly. CC xx
Reply from City Chic
Hi Tanya, we're so thrilled to hear you received your new items in a timely manner! CC xx
Reliable service
Order arrived quickly and products were all as advertised. Good quality and fit nicely.
August 24, 2023
Reply from City Chic
Hi Emily! Thank you for sharing this positive feedback with us. We're so happy to hear you're loving your new City Chic items! CC xx
The measurements for the shoes
The measurements for the shoes, matched the sizes. They are also very comfortable.
August 4, 2023
Reply from City Chic
Hi Lyn, we're so happy to hear you are enjoying your new shoes! CC xx
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I bought a reasonable amount of clothes…
I bought a reasonable amount of clothes online from the sale - some suited me and others didn't - I returned the ones that didn't fit or suit me to my local store and it was easy to sort the refund for the returned items. I think trying things on in store is a better idea.
September 15, 2023
Reply from City Chic
Hi Pauline, we're so happy to hear you were able to return the items with ease! CC xx
Exactly as described
The clothes were exactly as described, great sizing and fit. Shipping quick too. Thank you
September 1, 2023
Reply from City Chic
Hi Tania! We're so thrilled to hear the items are exactly what you expected! We hope you love them. CC xx
Have been so happy with every purchase…
Have been so happy with every purchase X have ordered alot through city Chic . Am sure will order more .No hassles and quick delivery Thanks
August 23, 2023
Reply from City Chic
Hi Narelle, we're so delighted to hear you have enjoyed every purchase you have made with us! CC xx
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