City-Link Express Reviews 

The reception was smooth and well-organized. The staff were friendly and the service was fast, making everything easy from start to finish

Layanan baik dan sangat memuaskan

Fast delivery during busy time.
My shipment arrived next day

if i could give zero stars i would. BE CAREFUL when doing business with this crooks.

I dropped off a few laptops that were never paid for by will. The owner kept giving me the run around and never paid me for my equipment. I wonder how many employees have been robbed by the owner in a similar way. One day you will stand b4 god and I hope he ask you why did you choose to rob people.

the worst service ever!!!! how come u can deliver the important documents without consent from receiver? and the parcel got missing due to courier sent to wrong address. very stupid services.

Actually no star for City-Link Express. Very slow delivery. Put the blame on customer if they delayed the delivery which is can't contact us. But, actually they didn't contact us. Also bad experiences with the customer service. They leave us on the phone line without speaking any words from our complaint.

Most worst experience ever !
No 1 worst not no 1 express
No shame on what they selling their service

Using their service for express and paying for the price but it took more than 10 days. Even after many times calling , staff kept pushing to person in charge and phone just hang up half way to push responsibility.

Had been kept complaint many times but still the same.

Went to their hub and realized there are so many victims like me too .

In the end still can locate my parcel and worst thing is. They just wasting everyone time here .

Do not use their service !

Very bad experience for me.

My parcel has been stuck with City-Link Express for over one month with no updates at all. The shipment until now, there is still no delivery, no dispatch, and no clear explanation.

I have sent emails and made countless phone calls to Customer Service, but there has been zero progress. I was repeatedly asked to contact the branch, yet the branch failed to provide any solution or valid answer. Even worse, on several occasions, my calls were directly hung up on, which is extremely unprofessional and unacceptable. This shows a complete lack of coordination and responsibility within the company.

After one full month, there is still no update, no accountability, and no resolution. This delay has caused serious dissatisfaction.

I strongly do not recommend City-Link Express if you value reliability, communication, and professionalism. This has been one of the worst courier experiences I have ever had.

my supplier delived my goods since thursdays sampai hari ini Monday , i not received it, now dah jam 6.00pm still not received. and yg paling teruk your CS no not function at all, call 10 x jawapan same bgtahu masa kerja dah tamat sedang kan jam 10 am tapi off hours dah habis minta call besok. General line no. 0 for thers also not function. Number not detected!!!!!!! Bad service

theres nothing their do as per i update this review up until now. they tried to reach me out only to ASK ME MY ADRESS SO FREAKING MANY TIMES BUT THERES NO DELIVERY MADE UP UNTIL TODAY. KALAU ADA KOSONG BINTANG YOU DESERVE IT CUS IT IS CUSTOMER PROBLEM FOR YOU NOT HAVING ENOUGH DRIVER AND FOR YOU TO PERAM CUSTOMER PUNYA BARANG??????

Shit customer service. They kept transfering me and ending the call when I called for assistance with tracking my parcel. The website for tracking is shit too, couldn't track my parcel. If I could, I would give -3 stars. They need to improve the customer service department and train the agents better. Very rude and unprofessional.

Don't wait when your parcel status is "Out for Delivery." It might take much longer than you think, even if the sender puts notes like "Urgent" or "Specific Date" directly on the parcel. When you try to report it, there are only bots to communicate with. And I'm still not receiving my parcel.

Worst Courier Service Ever.

Parcel reached KL branch within a day of sender shipping out, thats good. But little did I know, it would stay at that same branch for another week... Why? Because of "manpower" and "congestion" issues, which I believe is utter BS btw. Every time I get in touch with them via chat or call, always say the same shit "Ohhh, we will expedite", "Ahhh, we will send notice to the delivery station", then nothing happens... And today after calling for updates, they straight up just hang up without saying anything... I have incentive to believe that my parcel has gone missing. Not only is CS garbage, I believe the upper management is eating shoes and nails for breakfast if they allow this kind of thing to happen.

A Delayed Delivery
Sent a parcel on Monday, from Johor to Kuala Lumpur, the parcel has arrived by the next day, Tuesday, but remained undelivered status until Friday.

There is nowhere to contact with the specific branch, and even Customer Service at headquarter can do nothing, always waiting for updates by the branch.

This was not the first time, the specific branch delayed my parcel, reasoning insufficient manpower, from April until November.

Terrible courier service I send a parcel from JB to KL 2nd day arrived branch but 10days later still haven’t sent it out. What kind of courier? *EXPRESS* *EXPRESS**EXPRESS* !!!!!!!Can any Person in charge contact me!!!!!!

Penghantaran lambat, driver said wrong address but no call to customer. Do Complain but no action.
City link express skudai.

Received notification that my parcel was Out of Delivery, and exactly 13 mins later, received another notification saying that the delivery had failed which is highly unreasonable and suggests that there was no delivery attempt being made. Waited for 3 days, no updates on further delivery attempt; called the CS only was told that they will expedite the delivery and will update me. Tried to email their CS, and only to received an automated email from the Postmaster that the email was failed to deliver. And to date, no updates or calls are received, and my parcel is still nowhere to be found.

Its my first time using it to pickup and the customer service is so rude and not helping at all. Need more training.

Parcel stuck for a week plus and no update at all. Worst service.

The delivery tracking shows that my postage reached Singapore on 22-Aug. After checking my mail box every day, there was nothing. I called the office consecutively for a few days and there was no answer. I decided to go to the office in Toa Payoh on 28-Aug to collect the items myself. The company needs to do better.