City-Link Express Reviews 

ZERO STAR TO BE HONEST, TRASH COMPANY PLEASE SHUT DOWN YOUR COMPANY, PARCEL WAS MISSING. UNABLE TO BE FOUND.

veryyyyy rudeeee pic to handle arrangement pick up doc

LOUSIEST delivery service of all times! Parcel was sent to the wrong address. Lousy service whereby you can't even get a simple parcel delivered to the correct address. Such a PATHETIC courier company.

I wish I could give a minus or 0 for City Link.
Such a pathetic poor quality of work performed, when I tracked my parcel, I was shocked to find out that the system indicated that it was being delivered and signed by me, I didn't even know when it was sent out and reached, and how on earth could I acknowledged and signed it?

I looked into my mail box, I checked the security guardhouse, I couldn't find the important parcel I am supposed to receive, apparently it is lost.
Another pathetic fact is as logistic service provider, customer service should be provided 24/7, but they failed to do so.
My parcel was claimed that it has been delivered 2 days ago, today is Saturday, tomorrow Sunday, coming Monday is a public holiday.
I can't get my problems solved promptly, there were no one to answer calls ~ I called numerous numbers, the last one that I could finally got through was a general line, I was being transferred to the customer service and "kicked" back many times to the general line, waited for more than 6 minutes unattended, and eventually I had to hung up my phone.

Citylink is really sucks❌❌❌👎👎👎👎
I suggest that all service providers and companies please avoid using them to serve your customers, the outcomes were just frustrated and unpleasant, not effective and will drive your customers away.

Update:
Customer service what's app has turned on the default disappearing messages, and the message I sent on Saturday gone missing on the coming Tuesday after the long holiday.
It's a frustrating experience as a lot of time wasted to get attended to for the problems they created.

The driver Mr Tucker was exceptionally helpful when we boarded in Glasgow Buchanan Street 0830 6th April bound for Cairnryan. The coach was clean and tidy

city link deserves no star AT ALL!!!!!!!!!! the shipment went good until came to the delivery man (an Indian guy-shah alam), he kept postponed my parcel to reach home. if we check in tracking, status 'out of delivery' keep repeated over 3 days?! how that's possible??? then i called the customer service twice in two days in row, baru ada respond :/ then today, I got my parcel, the Indian delivery guy called & came to give my parcel with very very bad attitude. he was like mad at me because of everything like Shah Alam person in charge receive an email about he kept postponed my parcel.

Citylink deserves NO star at all. Very very poor service, like you get it FOC. The Ceo should look into improving the service quality.
Sent on 19/12/22, only on 23/12/22 they responded, only when the item posted went rotten. Citylink even made a remark "Receiver Requested Later Delivery" on 21/12/22 when actually both sender and consignee never get any calls from Citylink. Extremely disappointed and would never again use the service. Very very bad experience.

I'm very disappointed with services courier and customer service KUANTAN, because they aren't professional in services, my parcel was DELIVERED at UMP Pekan at 1758 o'clock on 15/12/2022 and i want to pick up my parcel around 8.40pm and parcel was lost, I'm contact YOUR courier KUANTAN and YOUR courier didn't taking any picture for an evidence as my confirmation that my parcel are delivered, my tracking number are 960307821072512, please improve YOUR services with customer, anything please email me, i need my parcel back, and I'm Just want to Know that your courier are honest send my parcel because I'm just suspect them, please email me URGENT, PLEASE LA TAKING A PICTURE WHEN PARCEL ARE DELIVERED, AND WHATSAPP CUSTOMER, SIMPLE BRO, LIKE JNT AND NINJA SERVICESS THIS IS FIRST TIME I'M FACED LIKE THISS, VERY BAD SERVICES

WORSE service provided. Parcel picked up on 11/11/22 at Puchong office and going to deliver to Klinik Bank Negara Malaysia. Until today 2/12/22 , customer not received. Called few times to customer service , parcel still stored at Shamelin Perkasa and not delivery staff. parcel number:060301862563838
now need to ask Lalamove to pick up at Shamelin

I had a very bad experience for the first time taking this flight from Surabaya-Denpasar on October 10, 2022. In the beginning I was told that the lobby to wait was at gate 6/8, and the boarding time was @ 11:15 am. Later, from the electronic announcement board I found that the gate to wait was at gate 8 at around 10am. Then, I had sat there until 11:15 am, but still, there was no announcement for boarding. I asked one of the customer service staff by the gate 8. I pointed the sign to Denpasar at 11:45am by the customer service counter, and asked one of the female staff how much longer I had to wait. She replied that the flight delayed a bit longer, asked me to go back on my seat on the front row by the customer service counter. I was then continue to wait another half an hour. Meanwhile, a strange long distance call rang, but I didn't answer any strange call to avoid a scam.
I kept waiting for boarding , and listening the announcement from the loud, fussy and disturbing speaker until 12:35am. Still no thing happened. I became anxious and rushed to gate 6 to see if the gate was changed. It was actually change to gate 6 without any notice. The gate for my flight was already closed. One of the male stuff at gate 6 told me that Citylink was not going to refund or rescheduled my reservation. In other words, my air ticket from Surabaya-Denpasar was dumped.
When I sat at the lobby gate 8, I didn't see anyone looking for me or heard announcement from that annoying speaker any announcement of calling me. All the sudden, I lost my air ticket from Surabaya-Denpasar during waiting for the boarding, and had to buy another ticket. It sounded ridiculous and unfair to me.
In addition, I feel disappointed with this flight company, because all I had the experience from my first flight with Cilylink is chaotic and disorganized.
Please give me a fair feedback. Thank you in advance for your attention and assistance.

CITY LINK SO BAD ! BAD SERVIS. BRANCH IN JASIN, MELAKA. THEY DIDNT ANSWER MY CALL EVEN SO MANY TIMES IVE TRIED. MY PARCEL HAS BEEN DELIVERED , BUT I DONT KNOW WHO PICK MY PARCEL!!! I LOST MY PARCEL!!!!!

I was left behind after the bus stopped, the driver said we had a toilet break, and I went to the toilet, when I came out of the toilet, I saw the bus driving up the road.the company asking me if I told the driver mm coming back.

Flight QG685 Thursday 14 July / delay of 2 h + 1 hour waiting the laguage.
We miss the rest of our flight and obliged to stay in Jakarta for 24 h.
No one from citilink staff care about you, they only say every think
Will be ok.
Avoid this company

Do not use them!!

They paid import duty for my personal items before telling me and tried to charge me when I did not agree to it.
Items are personal items returned to me from lost property and did not need import duty applied
City link refusing to send me back the item and no one answers the phone or replies to email

Citylink don't even deserve a star. KL to KL take more than a week because they are just transferring the parcel from 1 hub to another to and fro. Request for pick up but the customer service don't even know where the parcel is. Pissed off.

Worst courier company in the world, customer service phone no one picks up, never send the parcel but written delivered in the system!

It's been 5 days since status quote "out for delivery". Today's update was "Delivery attempt was unsuccessful: Weather Related".

Not sure whether I'm going to receive the parcel, or the parcel is missing.

This is liar courier service.This is second time they not deliver my parcel.They updated that my parcel is out for delivery but never call me at all and never sent the item.Actually I dont know what are they trying to do.This is stupid courier service in the world.

My parcel missing this courier in not rensponsibility