Claire's Florence, KY.  Reviews 

Ordered a month ago anticipating the Christmas rush and haven’t received a thing! Emailed several times, no reply and never answers calls. Pure theft!

Worst company ever! Low quality products, Non existing customer service and hidden costs! Stay away!

Just read all the other reviews. 0 stars is right. I bought a lot of stuff online and as it was gifts for a children’s charity, I purposely chose the items that said in bold red font, BUY 3 GET 3 FREE. My order arrived 2 days late and I did not get one of the free items. My order should have been twice as big. Devastated. The following day I spent about 3 hours on hold to no avail. The next day (yesterday) I called again and got put on a hold system for 48 min only to be told at the end on a voice over that I couldn’t hear because their system is shockingly Mickey Mouse, that their lines were too busy.
I have emailed a complaint and used revolver to try and assist also. I will never ever buy anything from these cowboys ever again.

In the age of the internet and 24-hour delivery, this company comes out as the worst around. DO NOT BUY ONLINE FROM THEM. They can not even deliver a gift card. Their agent; Hermes didn't even bother to check to see why their driver put it into the wrong letterbox and, this shows how stupid they are, took a picture to prove they did it, even though the docket says a different address the card was supposed to go to. How about that. I must be the idiot for using them.

I received an email on November 24, 2020 that my items were shipped I called up today asking the status of my order the girl told me my items were never shipped she never gave me a reason nothing I said why was my order never shipped she’s like I’m sorry ma’am I’m not sure all I can do is refund you I asked to speak to a manager I asked to speak to a manager multiple times no one would get on the phone at first she said the managers on a phone call I said fine I will wait ma’am I emailed the manager I gave them your number to call you I said all right I called back again to speak to a different agent she forward me to a manager. I told the manager what happened no apology no nothing just I’m sorry ma’am all I can do is refund you I said I am turning you guys into the better business bureau because you guys withheld my money. No response for that nothing you guys withheld my money since November 24 never bother notifying me that my items were never shipped now the items that I really wanted are out of stock I am reporting you guys. And I might just be another number on your list but I’m going to make sure that you guys are held accountable for your actions. I’m reporting you guys you don’t treat customers like that you don’t withhold money like that.

Awful company. Placed an order for click and collect, website stated it would be within the store within 1 day...we are now on day 4 and it’s still not been dispatched! Money is pending from my account and no idea when I’m going to receive my order. On hold to customer service for an hour to be cut off 3 times and having to call back to never get through to anyone..... the hold music is the most infuriating I’ve ever heard and they do not respond to emails! AVOID this company at all costs! Go and put your money into other businesses that deserve it as this one sure doesn’t. I will never shop with Claire’s again!

Order not been dispatched even after 3-4 days and they said would be delivered

Customer service number doesn’t work, found one via email and have tried multiple times been on hold for over 30 minutes and Only get a voicemail option, no response to emails and Twitter too !!

Claire’s is a very unprofessional retail store. I went to Claire’s to purchase squishmallows for my sister and I had checked the prices online before hand. I went to checkout with my squishmallows and the price total for a total of three came out to around $90! The price online was $20.99 each for a total of $63 when I went to the store they rang out to $30.99 bringing the total $30.00 over what the online was. They refused to match the online prices which I have never seen in any retail store that I have been to or worked at. If it’s not obvious I don’t plan to shop there and have advised others to do the same after hearing others similar experiences there too .

Avoid. Their computer systems don't track orders correctly. They don't respond to messages on website. They list rules around returns that breach your legal rights. They won't allow returns in store. This company should not be trading.

NEVER I MEAN NEVER get your ears pierced at Claire’s for the first week it was fine then the second week it was literally stuck inside my ear I MEAN YOU COULDNT SEE IT IT WAS INSIDE MY EAR AND INFECTED AND I HAD TO GO TO THE HOSPITAL SO I WILL NEVER RECOMMEND CLARIES FOR EAR PIERCINGS and NOW I HAVE A HUGE WHOLE IN MY EAR THAT IS BRUISED

HORRENDOUS - I wish I had read these reviews before shopping online with Claire's.

I ordered my items via the euro currency version of the website. All items were 40% off. When I received my confirmation order they charged me full price for all items ordered and items were also missing from my original order. I contacted customer services via email and their response was that the amount quoted included the sale price. Which was untrue. I was being quoted the full price. I replied with a breakdown of what each of my items costs according to their website. On doing so the total amounts to 40% less than what Claire's have charged me. I have asked them to give me a breakdown (cross referencing each of my items with their own website) and explain to me how they came to their total. I have heard nothing back from them.

I therefore cancelled the order twice via email as there is NO option on their website to cancel an order. Next I hear my order has been shipped!

For such a huge company I wonder that management is not horrified at the online mismanagement of their company. I find it incredulous the experience I've just had. Never ever in my online history have I experienced such treatment. I didn't even bother to look at reviews beforehand as I was trusting in the Claire's brand name. DO NOT SHOP WITH THIS COMPANY. I will be contacting the Ombudsman as I hate to think of the countless others that will come after me.

The store deserves 0 star. I made an order online on November 2nd. Got and email confirming it was shipped on 4th November saying it could tale up to 7 working days. A tracking link was provided on the email, but does not work. There is 10 working days already and I still didn’t receive it. Tried to call their customer service loads of time and the call get disconnected after 25-30 minutes waiting. Tried to sent an email as advised on the phone, no reply. Tried ALL their social medias, no reply. It is disgraceful. If you are not able to cope with the online shop, just don’t do it. It is so disrespectful being charged for an order and not receiving it. Ridiculous.

They deserve 0 stars. I placed an order online but needed to return a couple of items. I went to my local store to do so. The girl had no idea how to do an internet return and had to call someone for advice. She then tells me I can't return one of the items because they don't take back body jewelry. I asked why that info wasn't on the item page of the website when I bought it. I also looked at their display of body jewelry and again no warning that you can't take it back. She proceeded to tell me that they make sure to tell everyone AFTER they make the purchase that they can't return the items they purchased. I said that's a horrible and deceptive policy but she just stared at me. Then when I mentioned that I may have paid with PayPal she stated they couldn't do the return in the store or I would just get store credit. I did actually pay by credit card but again, no mention of that during checkout that PayPal purchases won't be refunded. I would recommend avoiding Claires and going elsewhere. My kids like the store but it's not worth the hassle. They clearly don't care about their customers at all.

They pierced my daughter's ear with the wrong stud and actually needed to take it back out and re- pierce it again. It was the employees fault as well. We asked for sterling silver and she used white gold..... How is that in any way the customers fault.

Was completely embarrassed at the Watford store today , was in there with my 2 year old and 6 year old picking birthday presents, because my 2 year old who was strapped in his pushchair made some noise in store a staff member came over and shouted at me and basically told me I was not welcomed if his behaviours continues and she was not accepting it in her store . No discretion was used, just complete arrogance , I was In So much shock I froze for the first couple of minutes watching people all staring at me and her walking back over to the counter continuing serving the people she was with looking all smug and proud of what she had just done. Maybe because I am Chinese she thought she would get away with it and there will be no come back to it, but no I was born and raised in this country and speak fluent English and I will not accept this behaviour from anyone to do that to another person. Completely disgusting behaviour !

Ears pierced with one hole in middle of ear lobe and other asymmetrical to inner ear lobe, looking ridiculous. Ear Piercer was unable to remove gun from my ear shaking it repeatedly while attached to newly pierced ear. Had to remove them and hope they heal. Total disaster. Total risk having a surgical procedure done by an unlicensed professional totally not responsible for poor outcomes with no governing bodies to oversee procedure. Within 48 hours I did speak to a manager willing to process a refund and ensure that this newer staff member was re-trained. This gave me some peace that others can avoid this nightmare in the future. She was very kind, empathetic, and respectful, and for this I am grateful. Nonetheless, in the future I would go to a medical ear piercer or a recommended ear piercer from the Association of Professional Piercers, APP to get the best chances of a favorable outcome. Refund kindly remitted and received within the month.

Ordered items for birthday presents.
No issues with ordering online - items delivered on time and satisfied with communication from Claire’s Customer Service regarding order.
Really pleased with items purchased, very cute things for little girls.
Taken 1 star off as the order was sent with no protective packaging for shipping - upon opening the items were strewn about and I had to click some items back together again. Please in future include protective packaging inside boxes for shipping. Apart from this one issue all was perfect.

Thank you. Will definitely shop online again for presents🎁

Worst website ever!!! On my email it was written the goods will arrive within 3-4 working days and its the 4th day still the order have not being shipped. Emailed the customer service twice, they didn't even bother to respond the customer care phone number is dodgy, it says that its a wrong number. Its a scam so never order from the website

I bought earring long time ago, it wasn't what I though so I used the return label (the one they send with the item) and returned it. More than 1 month and no money back in my account, I can't access the website because my password doenst work (???) And I can't reset my password because the email never arrives. I cannot cancel my account, and I wanted to do that due to a hacking invasion that compromised my data. I dont have any email with the shoppit code.
Editing: this week, on Wednesday, someone tried to purchase online using my card, 1200 pounds, if my bank wasn't good and quick enough to block the transactions I would lose this money bacause of this horrible shop called Claire's, not trustful at all.

I got my ears pierced and as they wear ridiculously long nails they messed up and pierced it to low!! As I was young we didn’t notice at the time but as I grew up we started to notice! This is way way way to low and if I wear heavy earrings it will rip my ear! So I went back to get it re-done better. And again it is still way to low and close to the other piercing!! They need to stop wearing ridiculous nails when they pierce ears! I would never recommend to go here!!