Clarkes of Walsham Reviews 

1,907
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that orders arrive promptly, often ahead of schedule, and always in excellent condition. Consumers also appreciate the exceptionally friendly and helpful staff who make ordering online a breeze and readily assist with unloading heavy materials. People purchasing building supplies and other goods note the great product quality and sensible prices offered across the entire range. Some reviewers were not happy with delivery delays, communication gaps, or specific instances where items arrived late or suffered unexpected mishandling. A few people experienced frustrating wait times and hoped for better coordination regarding their scheduled drop-off dates.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting prompt shipping and courteous drivers.... See more

Staff

Customers consistently note positive experiences with staff, highlighting the fast, friendly, and helpful... See more

Service

People report high satisfaction with the service, highlighting fast delivery and friendly, helpful staff.... See more

Order

Customers had positive experiences with order, highlighting a slick, easy online process and helpful staff.... See more

Product

Reviewers highlight positive aspects of product quality, expressing general satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using clarkes of Walsham for a number of years and they have never let me down, never ever messed up an order, everything is always picked and delivered correctly and arrives on the day... See more

Company replied

Rated 5 out of 5 stars

I had previously had some supplies delivered by Clarkes and the service and price was very good. This time I decided to collect, which meant driving 46 miles to the yard, but I'm glad that I did. On... See more

Company replied

Rated 5 out of 5 stars

I received my delivery of plywood and insulation promptly this morning. Total order was over £40 less than Wickes and B&Q. Delivery was wrapped and well protected on the lorry, all delivered in good c... See more

Company replied

Rated 5 out of 5 stars

Quick service, all supplies wanted in stock. Not overly requiring on size of order to receive free shipping, so this is enabling me to sort the garden out in three parts without the need to have to s... See more

Company replied


Company details

  1. Building Materials Store
  2. Aggregate Supplier
  3. Clothing Store
  4. Fence Supply Store
  5. Landscaping Supply Store
  6. Lumber Store

About Clarkes of Walsham

Written by the company

Everything you need in one place

Clarkes are one of the largest independent suppliers of building, agricultural, and landscaping materials in East Anglia.

We have been your trusted, local builders merchant supplying the trade and public for over 115 years.

VISIT OUR WEBSITE our delivery service ABOUT US

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,907)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good 😎👍…

All very easy ordered gave me a time and day for delivery turned up and the driver gave me a hand to put it in the garage.

January 20, 2025
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Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

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Rated 5 out of 5 stars

Brilliant Company

Always a great service from Clarks of Walsham.
Very reliable and comprehensive range and competitive pricing. Recommend

January 21, 2025
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 5 out of 5 stars

Great price

Great price. Fast delivery and good quality product. Would use again

January 20, 2025
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 5 out of 5 stars

Excellent across the board

Excellent across the board

January 20, 2025
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Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 5 out of 5 stars

Good service

Easy to order things quickly given a delivery date and turn up on that day very helpful driver's

January 20, 2025
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Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

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Rated 5 out of 5 stars

I'm really happy.

I'm really happy with shopping experience at this store! Everything fits perfectly.

January 29, 2025
Unprompted review
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Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 5 out of 5 stars

Impressed

Ordered Wed am a clumsy and awkward to handle long length of 160mm drainage pipe. Hoped for delivery within a week - amazed to hear the drive alarm go off at 7am the next day with a quiet (save for alarm) delivery - hope my dishevelled appearance at the bedroom window did not traumatise the driver too much! Good price - good product and strong competition for Amazon in delivery times!

January 23, 2025
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 5 out of 5 stars

Good service on delivery and products…

Good service on delivery and products supplied

January 2, 2025
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 3 out of 5 stars

Trough was good quality , Delivery poor

Trough was good quality

Delivery experience was poor! This was second trough I have had delivered ! No issues on initial delivery years ago! This time driver phoned as said he couldn’t get up drive and turn around ! This is a complete nonsense as previous delivery vehicle and many other vehicles have had no issues! I actually had my house delivered on a vehicle ! Basically it was too much trouble for driver

January 2, 2025
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Reply from Clarkes of Walsham

"Hi, I sincerely apologise for the delivery experience you had. I will be passing your feedback on to our Transport Manager, who will address the issue with the driver. We take great pride in providing excellent customer service, and I want to assure you that we’re committed to improving. If you place an order with us in the future, please don't hesitate to call and ask for Customer Service, and I will personally ensure that you don't face the same issue again."

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Rated 5 out of 5 stars

Delivered on time as requested

Delivered on time as requested.
Price very competitive.
Pleasant experience

December 23, 2024
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 5 out of 5 stars

As with previous deliveries the driver…

As with previous deliveries the driver was extremely helpful. We now are proud owners of 7 galvanized water troughs which make excellent gardening containers.

January 6, 2025
Unprompted review
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Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 5 out of 5 stars

Best local supplier

Fast reliable delivery, cheapest best quality items, better than Jewsons, B&Q and Wickes.

December 20, 2024
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 5 out of 5 stars

Easy to order and have delivery

Easy to order and have delivery, on time and as described

December 19, 2024
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

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Rated 5 out of 5 stars

I like the simplicity of ordering and…

I like the simplicity of ordering and paying on the web site delivery service is always spot on

December 19, 2024
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 5 out of 5 stars

Good price very helpful driver great…

Good price very helpful driver great product

December 20, 2024
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 5 out of 5 stars

Brilliant prices very competitive

Brilliant prices very competitive. Iv used numerous times and will co tonue todo so.

December 18, 2024
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 5 out of 5 stars

Eash to order, great service

Eash to order, reasonable price compared to larger countrywide stores. Good communication and delivery on time. Gentleman that delivered 12 x 100l bags of bark went out of his way to make sure they were delivered to the back garden, and where my wife wanted them. Great service.

December 19, 2024
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

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Rated 5 out of 5 stars

all very good

Easy to order, delivered on time, helpful delivery guy

December 19, 2024
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 5 out of 5 stars

You can't ask for a better service

You can't ask for a better service, we live up an unpaved lane which on the day of delivery (150kg of salt tabs) the driver was unable to get his truck up the lane and without word of complaint started to carry them to my home .. what more can be said .. Brilliant .. merry Xmas to all at Clarkes .. regards Jim

December 19, 2024
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

Rated 5 out of 5 stars

Excellent service as always,will never…

Excellent service as always,will never let you down

December 10, 2024
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Many thanks for rating us so highly. We hope that you find our choice of products and service great value. Thanks again for the 5 stars, Clarkes of Walsham Customer Care Team

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