Clarks Reviews 

55,387
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 6,150 reviews, reviewers overwhelmingly had a great experience with this company. People frequently commend the staff for being very polite, helpful, and professional, providing personalized care during the selection process. Customers appreciate the guidance from employees who offer expert knowledge and carefully check the fit, ensuring a highly satisfying experience. However, some reviewers experienced negative issues, such as receiving shoes that were measured incorrectly or having an uncomfortable trainer tongue. A minority of consumers also pointed out instances of rudeness or dismissive behaviour from some team members and unsuitable handling of complaints by management.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, highlighting helpful, patient, and... See more

Product

Clients share positive opinions on product quality, comfort, and fitting. Reviewers frequently describe the... See more

Service

Customers consistently note positive experiences with service, highlighting attentive and efficient staff... See more

Quality

Reviewers highlight positive aspects of quality, finding the shoes great, very comfortable, and robust.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both exceptional support and severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Clarks outlet today at McArthur Glen Cannock with my 4 year old Grandaughter for school shoes. Very well organised considering everyone was buying school shoes, so extremely busy. Corrina... See more

Rated 5 out of 5 stars

Issy at Clarks in Whiteley was brilliant with my daughter and very supportive. She made what could have been a very painful school shoe purchasing experience really smooth and I highly recommend her a... See more

Rated 5 out of 5 stars

We went to the Cwmbran store today and Immogen helped us and measured my sons feet and find the 0erfect school shoes and trainers. My sons have autism and my youngest is non verbal and find trying on... See more

Rated 5 out of 5 stars

Visited Clarks at Chatham Dockside on Saturday 15th August and was so impressed. All the staff were fantastic. Thanks to the lovely young lad who measured my children's feet when we first arrived and... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(55,387)

5,451 reviews in the last 12 months

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whitehaven

Rated 5 out of 5 stars

Whitehaven Clarks

I went to the Whitehaven shop for work shoes today. The shop assistant Debbie was fantastic! The whole experience was really pleasant and she helped me try on lots of different shoes to get the ones that fit just right. 10/10 would recommend!

July 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Whitehaven Clarks amazing staff

The staff at Clarks Whitehaven are so lovely and helpful.
My daughter got her first shoe's today and they are so helpful and kind. Always a pleasure shopping in there. This is our 8th baby who has been to Clarks for my first shoe's.
Thank you for a lovely experience.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Would like to give a big thank you to…

Would like to give a big thank you to Whitehaven Team. My girls were served by Lynne and Ava for back to school shoes and trainers. Service was amazing, going the extra mile for a SEN little girls. Also, Debbie for your warm welcome to the store.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

A really nice experience

A really nice experience. On holiday my friend and I visited Whitehaven. Saw Clarks and went in. Debbie and Lynne were so lovely, helpful, pleasant, couldn't do enough for myself and my friend. Two fabulous ladies. We each bought a pair of shoes, well me trainers. Mine in the sale and what a great sale. Thank you to both Debbie and Lynne for such a nice experience in Clarks. I hope your bosses appreciate your worth.

June 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Jackie & Leslie from the Whitehaven

Jackie & Leslie from the Whitehaven branch provided a top class service today. They are both so wonderful with my children even when they are playing up. They took there time today and engaged so well with my daughter who was trying different shoes on. Really appreciate it, thank you

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Whitehaven branch are wonderful

The Whitehaven staff are amazing. They're so helpful and supportive, especially with my child who has sensory needs. (Georgie in particular was amazing and needs a shout out for being so clued up on autism).
I went into store again today and the manager (sorry I can't remember her name) was superb. She took time to find the correct boots that would fit my dodgy feet.....I have quite large insoles and I honestly didn't think I'd be able to find a pair of boots that would be suitable for them. She was very patient, listened to my needs, the style I liked and she eventually found a pair! I'm very happy with my purchase and the service I received.
All the staff went out of their way to help, smile, chat and I can honestly say that Whitehaven Clarks staff go above and beyond what is expected.
I'd highly recommend them, especially if you have dodgy feet like mine or for anyone with sensory/additional needs.
100% well done!

September 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Lovely

Lovely, helpful ladies in the Whitehaven store

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

A brilliant shop at Whitehaven

A brilliant shop at Whitehaven, we were looked after so well by Debbie and Thea who advised us perfectly. They were both so friendly and knowledgable, would highly recommend!

August 17, 2023
Unprompted review
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