Clarks of Kidderminster Reviews 47

I bought a car from Clarks of Kidderminster on 19 March 2026. Before the sale, they were responsive, helpful and keen to close the deal. After the sale, the service dropped off completely.

I am still waiting for warranty documentation that I was told would be provided within 3 days, and they still have not returned the dashcam from my old car. These were not optional extras, they were things clearly agreed as part of the sale. Nearly 3 weeks later, they remain unresolved.

What makes this worse is the way they have handled it. Calls are ignored, emails go unanswered, and I am left chasing repeatedly for things they already promised. The whole experience now feels like once they had my money, they lost interest.

Very disappointing after-sales service, and I would strongly advise others to be cautious and make sure every promised item is completed before handing over payment.

On my 6th service for my Kia e Nero.
First class as always from booking to payment

Excellent customer service from start to finish. I particularly want to mention a young man Tyler, from the Kia Service Dept. His customer service went above and beyond. He was Polite, friendly, helpful, caring and very professional. He patiently resolved a very frustrating issue for me. Thank You are an asset to the company and their customer service training Thanks also to Ben who was most helpful and informative. Eileen Breakwell

Went in to the dealership with a situation with my current car finance! Charles took the time to look at all deals and then found the right one for me with my dream car!

Excellent customer service and communication

We have had 2 cars with them in the past and it was time to trade my partners car in for a new car! We have always received outstanding customer service with them untill Fri 25.7.25 we had chosen our vehicle and paid the deposit and obviously had to wait for finance to be passed! Which we were told everything had gone through Sat morning! So we were looking forward to be picking our new car up by Thur 1st August!! Only to be notified lunch time today(sat 26th)
That they had noticed they had not used the correct pricing and the difference was over £3000!! How this mistake was made is beyond me?? Its all supposed to be automated?? We spent over 2 hours in KIA Kidderminster (Clarkes) thrashing out this deal! So how was it not picked up by the business manager Becky who suggested the Kia Stonic GTS to us as a alternative which was exactly what we were looking!! To be let down like this is very hard to get over!!!
What should of been something to look forward to next week ended up in bitter disappointment!

We broke down on route to our holiday cottage near Kidderminster which was very upsetting. RAC breakdown engineer told us we probably needed new spark plugs/coils fitting. Luckily we spoke to Ben Green at Clark’s and explained our circumstances, he managed to fit us in for repairs the next day and arranged a lift for us to our destination. Ben was very helpful and courteous and made a stressful experience manageable. Thoroughly recommend Clark’s of Kidderminster.

After recently suffering a breakdown with my Sportage it was arranged for a R A C mobile mechanic to come to my home to repair the car, however this could not be done and so therefore they towed the car to Clarks Kia Kidderminster.
Now this company did not know me and yet they went above and beyond to get me mobile again, the young lady I dealt with was Danielle and I have to say that she kept me updated from start to finish, I met Danielle for the first time yesterday, and I have to say that she is as sweet and caring in person as she is on the phone, Clarks should be so proud to have her on the payroll.

Also the mechanic who worked on the car was 2nd to none, a lovely chap and Clarks should be proud to employ him.

Although the garage was 54 miles away I shall use it in future.

Tony Green.

Roger Harold stood in for a colleagues who was off Ill and looked after me, guiding me through the mountain of paper work.
The only real problem we had was with this review website.

Had some issues with the car after purchasing that I did not notice during the test drive. contacted the sales person I purchased the car from a number of times but they didn't get back to me so after a couple of weeks I contacted Clarks reception, they got back to me immediately and have sorted one of the problems but over 4 months on I am still waiting for 2 issues to be rectified. They ignored my last email / whatsapp messages and after promising to call me back after I went in to get an update 3 weeks later I'm still waiting for that call. all in all I'm very disappointed.

RAC toed my car to this garage. It took Clarks five weeks to diagnose the fault and put it right. I went to collect it on 24th March. I could not believe the car was so filthy inside and out. How can they explain somebody's dirty foot prints on drivers seat. I wanted to talk to the guy but he had already disappeared. Unfortunately I was in a hurry so I decided to take it home. Now I will have to spend couple of hours to give it a thorough clean. If they believe in good customer care, surely after keeping the car for five weeks they should have given it a good clean before handing it over. Disappointed.

We were pleased to see Andrew back to sell us our 6th KIA. He and the rest of the team are friendly,helpful, courteous and welcoming. We have never had any concerns with the vehicles reliability and very happy to continue buying KIA cars,

I have had several months of dealings with this dealer over a car that was sold to me which had significant issues.

Not only did it have severe electronic/mechanical faults, the car was damaged between the time I had viewed/purchased the vehicle. When bringing this up to the salesman, I was told "As previously mentioned, this is a used car and we will not make a used car new". I was took back a bit by the response considering it was damaged whilst under their care. I was then told I had the opportunity to inspect the car before I drove it off their forecourt... in the pouring rain... dimly lit...

They appeared to make backhanded comments after I had raised a formal complaint with the finance company, seemingly annoyed that I had done the right thing after weeks of being messed around by them. It was only when I did this AND raised the issue with the sales manager where the ball really got rolling in terms of them trying to put the vehicle right.

Ultimately, I was left stranded at rush hour in a very dangerous situation, broken down on the side of a very busy single carriageway. I limped the car to a car park and rejected the vehicle.

Not even this was a simple process for them. They were unable to arrange a suitable car transportation job to get it towed to the dealer and instead chose to deal with it via the RAC in the form of a breakdown. This meant that the RAC came out, wanting to actively diagnose the car with me and try to arrange a repair etc. at 7pm.
I told the RAC the situation and they said they were not even covered/insured for that sort of job. The dealer was also closed so they could not take delivery of the car. Therefore, had to rearrange them to come out again, and in their words "do me a favour" as they were not really supposed to take the car.

The only positive to this whole experience is that they gave me a courtesy car, which I ended up putting far more miles onto than the original purchased car due to it being in the garage so long. Though, that felt the least they could do after such a terrible ordeal and it certainly was not like-for-like. It was a rubbish crossover hybrid (I don't have a charger and had purchased a performance vehicle). They did also let me have the courtesy car for a few extra days to aid me in sourcing a new vehicle, which was appreciated.

And for clarity's sake, they were not solely responsible for the vehicles failed attempts at repair as it was under a manufacturer warranty at another dealership (though I was told to go through them by Clarks).

Throughout the whole process, I was also asked to leave a positive google review several times... even after initially reporting the issues... Probably why their Google reviews seem artificially inflated.

Would absolutely steer clear of this place. Not only has the whole ordeal left a very sour taste in my mouth, it threatened my livelihood as I need my car every day for work, and several times I was left either without a car, broke-down, or going to and from a dealer to get it, for it to break down again. All of this, whilst in the process of moving house and having several thousand pounds worth of funds moving around during the rejection whilst trying to source a new vehicle left me and my family in a very bad situation.

The way this situation was managed and the way I was spoke to was disgraceful, not to mention their negligence on arranging a suitable way to move the car.

Edit: A year after my experiences here, I noticed two charges from RAC for breakdown cover on the car I had literally rejected — a policy they themselves had set up. Just wasted another hour of my life because of this shoddy dealership to get the policy cancelled. Absolutely unbelievable.

My partner brought a Suzuki from the dealership and we were promised excellent after care service and had RAC cover thrown in. We brought through finance and left feeling reasonably happy.

My partner noticed an issue with the way the car drove within the first month and took it back to be looked at. No offer of a loan vehicle whilst it was looked at, but fine. Hopefully this is one off. Found to be a problem with the fuel injector so they cleaned it.

A couple of weeks later we have a warning light and same physical issues we had before. So we take it in once again. This is when we got to know Lucy. If you enjoy being spoken to like a moron and nonsense spouted at you then you’ll enjoy her. Once it was dropped in we were told that the warning light had disappeared and their engineers needed to see it to diagnose the issue. To get around this they had to have one of their engineers drive it home a few times so that they could see the issue - I was even asked for £20 fuel money so they could do this.

Over the course of the month and a decent number of anger inducing phone calls with Lucy and we got nowhere. We called the RAC cover line (the one the dealership provided us) and they offered us advice which was different to the action Clark’s were taking. When I explained this to Lucy she told me they were reading from a script and that they shouldn’t be taken seriously.

The engineers are either not very good or are liars and know that this is an expensive problem to fix. After a month stand off where nothing was achieved we gave up. I called Lucy to tell her I’m collecting the car that afternoon and the tells me that I can’t. I then have to explain to Lucy that it’s my property and telling me that all their sales people aren’t available to hand me some keys is not an acceptable position to take.

So, the Mrs drives to work on Monday and lo and behold the warning light and issues happen within the first short journey in. At this point we have had quite a bit of correspondence with the finance company as we want a refund. We need to go to another garage to get evidence of a faulty car being sold which we do. All they did was plug in a tablet and they find the same error code that was on our paper work from Clark’s on our first repair … five minutes work. Clark’s left us without a car and did nothing for a month … well a mechanic got home a few times on our petrol so I guess someone benifit from the whole thing.

Oh also, Lee left us a voicemail. I tried calling a couple of times a week for a month but he was either not in or in a meeting. Never called me back so no idea who he is or what he wanted.

Fortunately the finance company went in our favour … but Jesus what a hassle. We also read the report from Clark’s to the finance company. Apparently, WE lied about the mileage. The figure they gave meant my partner would have had to have driven the car 300 miles every day we had it - she didn’t.

So, avoid if you don’t like unprofessional, unskilled, lazy and generally unpleasant people. Most importantly though, they lie. Do yourself a favour and don’t give them the time of day.

Car taken in with a broken fuel pump, should have been covered by warranty, however, these and Kia refused to honour the warranty, using a spurious excuse that I have lost an invoice for a new fuel filter and sensor from 2 years ago, despite having a letter from the mechanic who fitted it, and every other necessary invoice since.
What was an even bigger joke, was that when the car arrived at Clarks having already been diagnosed with a damaged fuel pump at a legitimate garage, we were advised that the fuel filter NEEDED CHANGING. We had to point out to Kevin the mechanic that it had been changed 48 hours earlier. We were then sent an absolute joke of a video quote for a service on the air con (not necessary) and various other unnecessary work - at a cost of £711.00, this they advised needed doing before they could even look at the fuel pump issue. It then took a further 4 days and numerous phone call to disinterested and rude staff at both Kia and Clarks to get the diagnosis that yes indeed the fuel pump had gone. Since my car has been very well and regularly maintained elsewhere and the Kia dealer (Clarks in this case) have made no money from it, they have refused to repair the Fuel pump under that warranty. I would add that the reason the services were not carried out at Clarks was because of the extortionate charges. I had an independent quote before it first went to Clarks from a very reputable mechanic, however, the quotation that came in from Clarks was more than triple and included work that was not necessary. It has taken more than 2-weeks, during which time no-one from Kia or Clarks have bothered to return my calls, in fact Lucy and any other staff I have had to deal with have been unhelpful, not returned calls and at times downright rude.
I will not be getting my car repaired at this dreadful lying garage, I have already had to pay £500 for them looking at it and misdiagnosing the fault, attempting to charge for work that was not necessary and being rude, unhelpful and downright liars.
My advice is do not buy a car from this garage and definitely do not buy a KIA. I wish I'd listened to my mechanic from the start, who told me that Kia cars were rubbish – he’s right and that Clarks have an industry wide reputation for poor service and workmanship. It seems strange that they have an equal number of positive and negative reviews, makes you wonder where the positive ones come from?? my advice STAY AWAY FROM THIS AWFUL GARAGE!!

Purchased a Hyundai Tucson in May. Started out ok, communication was good when arranging test drive etc. Noticed a fault with one of the rear seatbelts on test drive (it was unusable) so when I agreed to buy the car it was on the condition that this was fixed. I collected the car a week later but when I got home I realised the seatbelt issue hadn't been fixed, in addition to this the brakes were screaming and the gears were very stiff when the car was warm. This is where the communication stopped. I called the showroom and was told to call their service centre to book in. I left message after message at the service centre when either the answer machine picked up or the call went through to a different department who could only take a message. Went back to the showroom to be told again that I had to call their service centre. In the end I complained to the Branch Manager as the car had become undrivable due to the gear issue and we were due to drive it to Wales the following week. The car was booked in and we were given a courtesy car for a week for our holiday and told to pick my car up the following weekend. The following weekend arrived with no communication from the branch and I discovered the car wasn't yet fixed, they were waiting on parts. Another week passed and I collected the car and was told all issues had been fixed. It was quickly apparent that the seatbelt still wasn't fixed and still couldn't be used and the brakes still screamed. The gear issue had been resolved with a new clutch. The car was collected again the following week for the brakes and seatbelt issue to be fixed. The car was returned the next day and the seatbelt issue was resolved. However the brakes still scream, this is frustrating because the engineer drove the car home to me (approx 7 miles) so it would have been apparent that the brakes still scream. Needless to say I've given up with this garage, I don't trust the abilities of their service centre. I had a bad experience with another branch in this group in 2018 (Dudley Motor Company) and it appears that the service and quality of cars is no better at Kidderminster. I won't be purchasing through this garage again and will now end up having to pay to fix the brake issue myself.

Booked a service through their online system plus other things to be fixed, and a car pick up and delivery back which I woukd have to pay for. Had an online confirmation 2 days before with all the detail.
Car was not picked up, as I found out their online system does not link to their in-house service schedule, so car was not serviced or MOT. Offered me next day, but why should I accept as it wasn't convenient which I didn't. Asked for a manager to ring me but I had many other people of lower level ring me, so gave me the impression he couldn't be bothered with such detail.
Poor play. Customer service non existent. The girls did their best to correct, but this dealership has lost my custom for good.
I had to tell them they had a major disconnection with their inhouse system. Don't book on line with their email and order other things, or don't bother at all. Better places around.
Was thinking of renewing my car for new Suzuki, but not now through this dealership.

Bought a 70 plate Corsa for £10k. Discovered the cambelt was damaged a week later, and that a service was missing. Clarks said it was OK and the car passed it's inspection. 2 months later noticed the car was using 1 litre of oil every 1000miles. Was told that this is "within acceptable limits". I later discovered that when Clarks serviced the vehicle during it's PDI, they used an oil that was not to the correct PSA spec. This could of caused the cambelt damage. Very poor level of service, not recommended. Aftersales care does not exist at this dealership. I had to complain the the head office, T Wall, they were just as underwhelming.

We visited the used car part of the dealership to find a run around after my mums car had died. The salesman, Roger maybe, came out, told us he worked inside (obvious) was horribly rude (we don’t have room for 700 cars here) and patronising about the whole situation and then went back inside.

There were a number of easily avoidable issues surrounding the administration aspect of buying my car. This resulted in me being very frustrated and none too pleased with the service I received. However, after writing a polite but firm letter to the MD, they put things right and came good.

Thry need to improve on calling you back quick enough taking the money but carnt call you back when there is a problem