Clarksukoutlet Reviews 

I ordered wide-fit shoes, but got standard fit. I returned them, re-ordered, but got another pair of standard fit. Third time lucky, I thought, so ordered again. Yet again, another pair of standard-fit shoes. Staggeringly incompetent. I wish that I could give a no-star rating.

I never write reviews but felt I should for Clarkes Outlet. I saw lots of negative reviews and nearly didn’t order from them, thinking it might be a scam. However I did, and was very pleased with the price, and the very speedy delivery (about 4 days). Items as described and fit perfectly. Brilliant value. I wear a size 8 in Clarks, but always a size 9 in a trainer from ASICS or mizuno etc. Would definitely use again. Did worry when I did not get a confirmation email, but back on the website it showed as dispatched and the tracking number reference worked when I tried it on the couriers website.

Seriously, don't bother. The last 2 items bought had to be returned and I have had to fight tooth and nail to get one refund, still waiting 2 months later for the second. Phone calls and emails get the same excuses and stalling tactics. Absolutely appalling.

I ordered some lovely trainers. Delivery was quick but disappointed that there was a card enclosed with the trainers that said the rhinestones on the trainers may be lost during wear. Clearly that should have been something that was clear on the actual description of the shoe.

Takes an age to arrive and returns are 3 weeks or more,never again.

Not really a reflection on Clark's Outlet. I bought some shoes which were dispatched promptly but never arrived. Got my money back but still need some shoes! Not the first time I've been let down by Evri. I would advise Clarks to find someone capable of doing the job properly because they have lost my custom due to Evri.

Very poor.
After successfully registering an account l was unable to proceed onto the payment side.
Several attempts later with different email addresses..
I’ve decide to give up.

I ordered two pairs of shoes on a Monday and although the advertised delivery timescale is 5 to 7 working days, I was pleasantly surprised to receive my order on Thursday, the same week. The shoes are great, so no need to return. I previously had to return something and the refund did take a while so I guess all is well unless a return is necessary…!

Wrong shoes arrived. They had also clearly been worn. Returned in line with their policy and nothing. Can’t speak to anyone. Spent nearly an hour on hold and none picked up. I suspect the courier lost it but that’s not the point and I was £60 down. Had to raise a complaint via my bank who refunded it - First Direct - they were great. I will never buy from Clarks outlet again

This is 3rd time I ordered online from their outlet and returned the parcel which has been delivered to them and they don't send me confirmation of the return and I haven't got my refund yet..no one answers to the calls..they put you on hold for 40 to 45 minutes and no one is there to talk to..

I purchased a pair of boots which I had to return because they didn't fit. According to my Evri receipt they were delivered back to Clarks Outlet on 6 Dec 2022. I am still waiting my refund. I have tried contacting them but cannot get through by phone. Resorted to emailing Clarks Head Office to ask about my refund on 5 January 2023 and had a case number raised. I am still waiting for them to contact me.

I placed an order was quite Happy that the order was despatched then received an email from evri to day we have your parcel,then another saying there's a delay. Its now the 5th Jan 2023 still not received. Emailed clarks 3 times tried calling there customer service number cannever get through. Total rip off never use them again

If I could give zero stars I would. I ordered and received a pair of shoes that fit well and would have been ideal, had they not been full of marks and shown slight wear round both shoes. They never should have been sold as new.
I was willing to keep the shoes but at a reduced price, which was stated in 2 emails I sent with pictures.
The first email was not replied to within the 48 hour period they state they’ll respond, but I gave a full week before ringing the customer care number found on the website. Let me say the agents were great and the shoes are always good quality (if they haven’t been tried on multiple times and show slight wear). The agent told me to resend the pictures in batches of 2 or 3 instead of all at once, which I did. I was also given a case # and told the email team would be alerted to look out for my second request.
Another full week later and still no reply, so I rang in again, and again the agent was very helpful. While I was on the phone, the agent twice tried to reach someone who could authorise a discount or partial refund, but no one replied.
The shoes have been returned and since I cannot trust this whole experience won’t be repeated, I’ll not be using them again. I cannot recommend and would advise people to look elsewhere.
It’s a shame the admin/email staff are so inefficient as to make buying from them an unpleasant, negative experience.

Let me start by saying their products are good, but not only did they force me to agree to receiving marketing in order to complete the checkout, their website also advised my order failed when PayPal emailed me twice to confirm I had placed orders. If you want to go email Customer Care...you can't even do that because they're backlogged and they took off their website any possibility of messaging them. You can only call during certain hours...shame. Leave Worldpay and go to Stripe so you don't mess about your customers with multiple authorisations/charges on their cards and invest in Customer Service.

I purchased my shoes online and needed to return 1 of 2 pairs that didn't fit properly. Clarks outlet do not send a goods received email and you are required to wait 21+ days for them to process a refund. If companies, especially ones as large and developed as this one can take immediate bank payments and ship orders next day, why can't they receive returns and make timely refunds? I wrote to customer service, it was 7 days before they responded. Very disappointing Clarks, shape up! Holding onto clients' money is not acceptable. I will never buy from you again.

Fake Clarks site, do not use. It should be clarksoutlet.co.uk

I've just received excellent service from Candice at Clark's Outlet Online - can't fault her telephone manner nor the great solution that she offered.