Classic Candle Company Reviews 243

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the appealing and long-lasting fragrances of their candles and wax melts. Many appreciate the wide variety of scents available, making it easy to find favorites. The ordering process is frequently described as easy, and the delivery service is noted for its speed and efficiency, with items arriving well-packaged and often including thoughtful extras. Consumers also find the prices to be very reasonable, especially given the high quality. People are particularly satisfied with the customer service, noting the friendly and helpful interactions. The prompt dispatch of orders and secure packaging are also frequently mentioned as positive aspects of their experience.

What people talk about most

Product

Consumers express strong satisfaction with the product offerings. Reviewers consistently praise the amazing... See more

Quality

Customers consistently note positive experiences with quality. Reviewers praise the superb quality of the wax... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, the quick... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the speed and... See more

Price

Reviewers highlight positive aspects of price. Customers consistently find the prices reasonable and well... See more

Based on these reviews

Rated 5 out of 5 stars

I have purchased Classic candles from my local gift shop for a few years but decided to see if there were any sale offers direct. I love these candles so much better than other well known brands, I wi... See more

Company replied

Rated 5 out of 5 stars

Another great purchase of lovely smelling mini lights. And a friendly message on my invoice from Richard. A great company who give amazing customer service - many larger organisations could learn a lo... See more

Company replied

Rated 5 out of 5 stars

I’ve bought from Classic Candles a number of times over the years & decided to buy some of the Christmas scented candles. I placed my order & it was delivered within a few days. They had even includ... See more

Company replied

Rated 5 out of 5 stars

The candles and melts that I’ve bought from Classic Candle Company have been really good so far. There is a large variety of fragrances so most people should be able find their favourite scents. Handi... See more

Company replied


Company details

  1. Candle Store
  2. Flavours, Fragrances and Aroma Supplier
  3. Gift Shop
  4. Home Goods Store

Written by the company

We hand poured our candles and wax melt #in the heart of Suffolk, ensuring absolute care and attention to all our products. Ultra-premium fragrances to fill the room, décor neutral white wax which provides the brightest light, we’re very proud of our beautiful home fragrance products. We put love, care and years of experience into our products, and we’re sure you’ll love them too!


Contact info

4.9

Excellent

TrustScore 5 out of 5

243 reviews

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Rated 5 out of 5 stars

The speed that your order is dealt…

The speed that your order is dealt with. The quality of the waxs are superb I would recommend this company to everyone who buys wax melts.

March 19, 2026
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Reply from Classic Candle Company

Thank you Janet, we work hard to get orders out quickly, and work even harder on making sure every fragrance is enjoyable.

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Rated 5 out of 5 stars

The scents are so true to life

The scents are so true to life, they last and don’t lose the smell within one or two days like most of the other melts I’ve tried in the past. They’re also well worth the price

March 10, 2026
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Reply from Classic Candle Company

Thank you again Ann for your regular orders and kind comments.

Rated 5 out of 5 stars

Huge selection so easy online kept up…

Huge selection so easy online kept up to date on delivery times and an excellent product

March 5, 2026
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Reply from Classic Candle Company

Thank you John, love your orders as you like to have a good mix every time. Keep enjoying and thank you for taking the time to write a review.

Rated 5 out of 5 stars

Fantastic melt waxs,the scents are…

Fantastic melt waxs,the scents are amazing. This time my order was all fruity scents and all I can say is wow. The crisp apple smelt like you had just bitten into as the description says a crisp apple and the juicy banana ,mouth watering. So far I've only tried these two can't wait to try my other ones. The ordering and delivery was quick and easy also.

February 26, 2026
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Reply from Classic Candle Company

Susan, it’s lovely to come out of the winter months and get those fruits and florals melting. We’re heading towards having enough fragrances available for a new one every day.

Rated 5 out of 5 stars

Amazing products

The fragrances of the candles are always lovely, they are good value for money and when they’d ent the parcel slightly later then expected they kindly put in 4 free melts for me to try.

February 26, 2026
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Reply from Classic Candle Company

Andrea, we like to add a little something to make up for any delays, we think it shows we care about getting the whole journey right.

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Rated 5 out of 5 stars

Classic Candles are the best

Classic Candles are the best. I’ve just received my second order of Melts, the fragrances are amazing. I live in Jersey and it’s great that I can order easily online and receive my Melts so quickly. I would recommend Classic Candles.

February 17, 2026
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Reply from Classic Candle Company

Daryl, thank you, glad to hear your enjoying your melts.

Rated 5 out of 5 stars

Over and above

Excellent service: good prices, super range of items and easy to order.

I realised that I should have added some new reeds to my order, but guess what? It came with some commentary ones! Thank you Richard!

January 28, 2026
Unprompted review
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Reply from Classic Candle Company

Thank you - we try and go that extra mile - a reed diffuser will last forever with reeds - and we want you to come back for more :-)

Rated 5 out of 5 stars

Fantastic Fragranced Candles

I have purchased Classic candles from my local gift shop for a few years but decided to see if there were any sale offers direct. I love these candles so much better than other well known brands, I will continue to purchase direct.

January 14, 2026
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Reply from Classic Candle Company

Thank you Dawne, it's always good to have a sniff in the shop too, especially when we have some great fantasy fragrances that are difficult to describe.

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Rated 5 out of 5 stars

Fantastic goods

It is so easy to order, such a wonderful selction of candles etc. With beautiful scents. They are such good quality and the delivery service is very good. I wouldn't buy my candles and melts anywhere else. Thank you for an excellent service.

January 7, 2026
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Reply from Classic Candle Company

Jane, that's so lovely to hear - we have so many new fragrances coming this year.

Rated 5 out of 5 stars

Great products and great service

Great products and great service. You always receive a nice handwritten note thanking you for your order, a nice little touch.

January 5, 2026
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Reply from Classic Candle Company

Thank you Tracey, I have a little obsession with writing little notes now, I think the few seconds it takes can change someone's mood for the day, and it changes my mood when it gets a mention on TrustPilot, or a little email as a thank you.

Rated 5 out of 5 stars

A bit of luxury at a great price

Packaged really well with a little hand written note to say enjoy. 12 mini pots, all different aromas with a great range.
The extra gift was lovely and definitely worth over the £10.
I can’t wait for my next box.

January 5, 2026
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Reply from Classic Candle Company

Katie, you went to all that effort to order, and place your trust in us, a little smiley face and a little message is the least we can do in return - that an send you a great quality product to fragrance your home with.

Rated 5 out of 5 stars

Beautiful Products

Always beautiful products from this company, from the scents to the packaging, and the way they are made too. Delivery was swift and I would highly recommend them to everyone.

January 5, 2026
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Reply from Classic Candle Company

Thank you Julie-Anne, we try hard to please, and I am glad that we have.

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Rated 5 out of 5 stars

Great service again

Another great purchase of lovely smelling mini lights. And a friendly message on my invoice from Richard. A great company who give amazing customer service - many larger organisations could learn a lot from Classic Candle Company.

January 5, 2026
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Reply from Classic Candle Company

Jane, thank you for your message - it's a few seconds out of my day to write a little note - often with a permament marker as a smiley face looks better in marker pen !! And it's great to hear it's noticed and appreciated.

Rated 5 out of 5 stars

Best Candles Ever

This company is so good and were so efficient, that they got the candles here before Christmas.

I absolutely love the scents of these candles, as does anyone that walks in the house. I would highly recommend them to anyone.

December 19, 2025
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Reply from Classic Candle Company

Sarah, thank you for your review, we try our best. Glad you received your candles in time for Christmas.

Rated 5 out of 5 stars

Genuine

Great scented candles, well packed and some nice personal touches. Well done guys.

December 3, 2025
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Reply from Classic Candle Company

Thank you Peter, we like to feel that we care about our customers and get to know their likes and dislikes, so when you become a regular like you and Ann have over the years, we do our best to add those little extra touches that can really make a difference to someone’s day. Enjoy, and look forward to packing your next order. Richard.

Rated 5 out of 5 stars

Fragrant White Candles

Friendly business with a lovely range of vegan candles. Clean, fresh fragrances all year round. Recommended!

December 11, 2025
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Reply from Classic Candle Company

Thank you Barbara, we try and meet everyone’s likes and loves, and we have some exciting new fragrances planned for next year.

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Rated 5 out of 5 stars

Fantastic Product & Service

Fantastic Product & Service. Highly recommended. Subscription packages great value for cost

November 27, 2025
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Reply from Classic Candle Company

Thank you Kellie, we try our best to please. Glad you’re enjoying.

Rated 5 out of 5 stars

Wonderful scents and long lasting

Wonderful scents and long lasting

November 24, 2025
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Reply from Classic Candle Company

Thank you Salma, we are here to make your home smell great. And we go that extra mile to make sure the quality and how long the fragrances last is the best it can be.

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