Claybear Official Reviews 612

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have shopped claybear for 5 years and their items are amazing! The team were always honest about everything behind the scenes. It's very sad to see the company go into liquidation and even sadder... See more

Rated 1 out of 5 stars

Used to buy loads of clothing and loved their stuff. Then all out of blue yesterday ... ceased trading. Completely shut down website so good luck getting hold of anyone. Luckily I already... See more

Rated 5 out of 5 stars

Beautiful products, superb quality and fantastic customer service!! I’ve purchased several towels, items of clothing, changing bag and bibs. Everything is super soft, washes up so well and of c... See more

Rated 5 out of 5 stars

Made our first order today and cannot wait to receive! Claybear has become a new obsession since grabbing some bits preloved to try! Great quality and even better sizing! So far our favourite items ar... See more

Company details

  1. Baby Clothing Store
  2. Baby Store
  3. Children's Clothing Store

Written by the company

At Claybear Official, we firmly believe that your child should have access to the highest quality clothing made with care and affection. We embrace the charm of minimalistic design complemented with vibrant, earthy tones. Each garment is a testament to our brand's dedication to creating baby clothing that is aesthetically pleasing, supremely comfortable, and functional. The perfect balance of quality and design makes Claybear a worthy addition to your baby's wardrobe.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

612 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Claybear as absolutely amazing

Claybear as absolutely amazing. The staff are so kind and really go the extra mile to look after their customers.

Their clothes are beautiful and look as good as new, wash after wash. There are so many beautiful designs to choose from.

Thank you so much, we love you guys xx

June 20, 2024
Unprompted review
Advertisement
Rated 2 out of 5 stars

The products are great but the delivery…

The products are great but the delivery times are just awful! When most places can deliver next day Claybear have taken 6 days just to dispatch an order…..just terrible.

May 15, 2024
Unprompted review
Claybear Official logo

Reply from Claybear Official

Hi Natalie,
I'm sorry you were disappointed with your shipping time. I have taken a look at your order and can see you ordered in our sale when turnaround times were slightly higher as per your confirmation email and the turnaround times on the website. As a small team when we have our big sales its unfortunately impossible to get all orders out on the next day but there is a same day dispatch option if this is something you would like to take advantage of. I can see your previous orders were all shipped much quicker so if this is something you would like to discuss further we are always available at help@claybearofficial.com. Thank you!

Rated 5 out of 5 stars

I’ve been shopping with ClayBear for…

I’ve been shopping with ClayBear for over 2 years now and I love the products. I just found them randomly and I’m so glad I did the clothes are really different and people are always asking me how pretty my daughter looks and where I got her clothes from such lovely prints and helping support a family run business is lovely too.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

My favourite 🐻🤎

I adore Claybear clothes, I get excited to see new prints, friendly customer service who interact with their customers. I love the pre orders and the special discounts. I'm obsessed with the bodysuits, I don't buy them anywhere else now, lost track of how many we have. The rompers are like magic, they outlast all other clothing, generous in size, wash really well and they look new after many washes and wears. I've also had leggings, summer wear, and pyjamas all great quality. I can't recommend this business enough! I'll be sad when my baby is too old to fit in Claybear anymore.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible Quality

Over the last 6 months claybear have emptied my purse. We have purchased a variety of goods, and not one has disapointed. The quality is outstanding. The products wash beautifully, dont bobble and just stay in mint condition. Our favourite is the ribbed sleepsuits, easy to change baby, nice and thick and generous fit, and very soft. Customer service is also great. I have sent a couple of emails, the response is usally the same day.

January 19, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Superb!!!!

Absolutely gorgeous clothes and accessories, superb help from customer services, fast delivery, would definitely recommend to friends

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful products which save us money!

We have been shopping at Claybear for the past 2.5/3 years after being gifted a romper after my daughter was born.

We have had lots of different prints and products over the years, and with two very feral toddlers and me as a terrible washer I will admit their clothes have yet to fail us! They fit for a long time, starting bagging when the child is entering that size group and then starts to fit more tightly as they grow meaning in spending less money throughout the months.. my daughter is wearing the same leggings we purchase and have worn since sept of 2023 at their last warehouse sale to this day!

I’ve thankfully never had any issues so I can’t comment on customer service but I’ve always been greeted with a smile when entering to collect my purchases.

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this company!

After spending a considerable amount of money over the years on claybear clothing and there products I have come to the conclusion that they will no longer recieve a penny of my money. I fell in love with claybear due to the lovely prints and great quality, I am really disappointed in the way the company has gone down hill. The designs are repetitive, the customer service is shocking and can be rude and abrupt, the sizing has become inconsistent, the quality of the fabric is also inconsistent. Not all products are made in the UK as
claimed. I was sad to learn that some of the products sold are shockingly sourced from well know cheap Chinese sources. This is a regular discussion between claybear fans. One of these collections is the palma collection. If you do a image reverse the stock will come up. The products are no longer handmade. They claim that there subscription is exclusive when this is not the case. The prints are widely available with other small handmade business and have been available for months prior to claybear stocking them. The prints are repetitive and have even been stocked at the sale for £6 prior to being released and then sold on to subscribers for £18. Your also not aloud an opinion or discussion about there services or products without them having outbursts on social media. They behave in a very unprofessional manner. I would avoid this company as there are so many nice small business handmade businesses out there were the clothes are a much high quality, they are handmade in the UK and service is professional and kind.

January 16, 2024
Unprompted review
Claybear Official logo

Reply from Claybear Official

Good morning,
Unfortunately we have been awaiting your review since receiving a number of messages and emails regarding a small group of customers on social media.
If you would like to email and address any of the concerns raised here we are always happy to help. Unfortunately, it seems much of our business has been misunderstood here.
Ultimately, it is your decision where you choose to spend your money and you are right, there are many, many wonderful small businesses that you can choose from and we hope you are happy with your purchases from them as I have been for my own children.
Thank you for your business over the years.

Advertisement
Rated 5 out of 5 stars

Wonderful company

I've recently had two orders with Claybear and the customer service has been amazing.

Order 1 was two pairs of dungarees, one in the general shop and one was a subscription. Somehow they were tracked as the same parcel but when I only received one my email was responded to the next day explaining exactly where pair 2 was and when I could expect them.

I then ordered some t-shirts and they have arrived looking lovely.

The quality of all of the items is phenomenal, not like the stuff you get in the shops at all. I've recommended them to so many people because we get stopped to often by people wanting to admire my wee boys clothes.

December 4, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

5 star all round

5 star all round
Can't fault any of the process or the item purchased. Ordered and dispatched on the same day. Delivery arrived in a beautiful packaging and the items are gorgeous.

July 23, 2023
Advertisement
Rated 4 out of 5 stars

Very nice shop)jacket quality and…

Very nice shop)jacket quality and beautiful.thanks a lot for the quick work of sellers, for efficiency and understanding!!!
I would like to give huge thanks to the founder/creator of this shop and everyone who is involved in it. Service, prices, huge selection, quality service, and most importantly the originality of the goods! You guys are just the top! I wish you prosperity, strength and success, I will come to you for an update this autumn!

June 10, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look