CleanYourCar Reviews 

92
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Customer service couldn't be better. Had some great advice via the phone before I purchased, ordered and shipped in 20 mins. Arrived next morning. Sadly a part was missing so I contacted them, th... See more

Rated 5 out of 5 stars

I'm so glad that I've got CleanYourCar to get my detailing fix at, when I'm low on seleant, wax, quick detailer, wheel cleaner and so many other things, we need as detailing lovers. ;-) Simple... See more

Rated 5 out of 5 stars

I purchased various items from Clean Your Car back in May 2021. One of the items was a Valet Pro Inch Round Wheel Brush, unfortunately the plastic surround split whilst using it (a rare occurrence fro... See more

Rated 5 out of 5 stars

Having brought a Audi 2 yrs old I wanted some advise on polishing machines. As the nature of car paint and clear coat varies from manufacturer it was important to get the right polish compound wit... See more

Company details

  1. Car Accessories Store

Information provided by various external sources

Clean Your Car - UK car care and detailing products


Contact info

4.9

Excellent

TrustScore 5 out of 5

92 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(92)

5 reviews in the last 12 months

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Rated 3 out of 5 stars

I have bought from this company in the…

I have bought from this company in the past and their service is fine. The only thing i take issue with are their product star ratings on their site.
I once purchased something that I wasn't that happy with and tried to write a review of the product on their site BUT because I wasn't giving the product review a high star rating they refused to publish my honest review.
With this in mind I'd treat their product 'reviews' with a pinch of salt. If I'm honest it makes them somewhat pointless really anyway.

August 5, 2022
Unprompted review
CleanYourCar logo

Reply from CleanYourCar

Hi James, that’s not true. We use reviews.co.uk so we can’t edit reviews. The only thing is you might not have been a ‘verified’ purchaser so those don’t automatically show as you’ve not linked it to an actual order. To be honest I’ve not gone through them as there are lids of positive and negative ones that will still be hidden. The other thing you could do though, that’s more helpful to us rather than just jumping on review sites about something negative (like this) is to get in touch, give us a call and discuss and we’d try to help.

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Rated 5 out of 5 stars

Great company to buy from!!

Ordered a few time now from this company, and it will be my go to site from now on. Great prices, good verity, quick delivery, and items packed very well. Not had a problem. I don't know what there customer service is like as I havent needed them, but from what others say and from what I've heard, they have great customer service. 👍 definitely recommend.

May 10, 2022
Unprompted review
Rated 3 out of 5 stars

Haven't received the products yet

Haven't received the products yet , purchased over £170 worth of goods and was surprised I had to then pay £12 extra for postage which was quoted as dpd 48hrs...most companies offer free delivery over £100 ......ordered Sunday night ...its now Thursday...no delivery as of yet

Delivered today ....my only issue is the postage charge ....when spending over 170 pounds I'd have thought that delivery would be free , I'm not joking you when I say I had an alloy delivered from England to ni for the same price as above....the other thing is I was offered one option only ie 48 hr but it took longer ....wouldn't annoy me only I paid for 48hr ....wrt to posting on multiple sites ....that other site is attached to the email you sent confirming the order ....im not an unreasonable person ....if id have rang you wouldn't have reimbursed the postage charge I'm sure ....thanks for the response ....im trying to delete the other review btw

March 31, 2022
Unprompted review
CleanYourCar logo

Reply from CleanYourCar

Hi, firstly many thanks for the order it s hugely appreciated.

Obviously, we don't have any information as you've done the review anonymously. However if it's £12 postage I'm assuming you are not mainland UK. Mainland UK we do free p&p over £100. Shipping to non mainland we get a large surcharge from DPD to ship to these regions. £12 is subsidised the cost of doing it for free for mainland. I can't comment on the delivery schedule either but we do try and ship everything as fast as we physically can. There is no deliberate sandbagging of orders.

From a business perspective, it would also be far more useful to hop on the phone and give us a bell rather than finding all the review sites and leaving this same review so we could try and help and find out where it is.

You should have all the tracking from the site and DPD also?

Tim

Edit: Think I've worked out who you are (BT34) and is showing out for delivery today. Any issues give us a shout.

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Rated 5 out of 5 stars

Great Service and Products

Great Service and Products

Ordered some supplies just before Christmas and the courier didn't deliver for some reason. Gave the courier a call and as per usual no help. Guys at CYC rearranged the delivery the next day, no issues. Parcel arrived and unfortunately the main item was the wrong model.

They answered the phone straight away and the right one arrived the next day, no delays, no issues.

RMA label was sent out and returning the other item was minimal effort at my own time during Christmas.

Great customer service around a busy time in a pandemic!

January 17, 2022
Unprompted review
Rated 5 out of 5 stars

Should out to Lee for the stellar support

Had lots of problems with DPD, and very patiently Lee from support stuck with me, even compensating for all the trouble DPD caused me. I also asked for extra packaging around the liquids and sure enough it was done really well. DAS pro buffer appears to be very nice quality also. I thought the prices were great, support great and the products shipped out fast. Will be happy to use them again.

December 31, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, can't recommend highly enough product arrived well packaged and very prompt. This will be my go to company for car products.

December 11, 2021
Unprompted review
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Rated 5 out of 5 stars

What a great company

What a great company, I had an issue with a voucher code not applying correctly so called up and it was sorted within a couple hours, with no fuss. So refreshing to actually experience good customer service, great selection of products too.

December 11, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service from…

Outstanding customer service from everyone @ cleanyourcar. I have been dealing with CYC for many years now and it’s a absolute joy, thank you and I look forward to many more years.
Regards
Keith Cassidy
Edinburgh

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

CYR Dual Tommy 70 x 90

Absolutely brilliant, ordered late Friday afternoon & it arrived on the Saturday morning. Unbeatable service & will be using more often from now on.

July 10, 2021
Unprompted review
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Rated 5 out of 5 stars

Great company, reliable and helpful.

Used this company a couple of times very recently, each time I have had to contact them for help on a delivery query and a duplicate order I placed (my mistake), each time the issue was quickly responded too and resolved. Helpful company will be my first go to company. Orders processed quickly with lots of delivery optiosn to suit everyone. Its so nice to post a positive review for a change.

May 14, 2021
Unprompted review
Rated 5 out of 5 stars

First time customer

First time customer. Spent around £250 in 2 orders. Super quick and tracked delivery. Well packaged and great prices. Thanks

May 14, 2021
Unprompted review
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Rated 5 out of 5 stars

1st time customer and impressed with fast delivery

1st time customer and purchased quite a few products, all of them great quality. Website is easy to navigate and find the information/relevant product right for the job.
Prices are very competitive and the delivery is very quick.
Another important factor is packaging. With all the challenges with surplus packaging it is reassuring that the delivery box was tough but also just the right size for the products inside.
Looking forward to future purchases

March 20, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Order arrived in time stated, extremely well packed to arrive in perfect condition (plastic buckets easily damaged in transit)

February 4, 2021
Unprompted review

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