Clearhill Reviews 

49
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I used the machine in Millfield SC Balbriggan. Clearhill photo are not a recognised user on passport renewal website. Used code to download photo and then uploaded to passport online but passport onl... See more

Company replied

Rated 3 out of 5 stars

Got a photo taken at a booth in NI for a driving licence renewal. I was just going through the online renewal process and the photo taken is not acceptable as the filesize is too small - minimum... See more

Company replied

Rated 1 out of 5 stars

Scammers I used the Photo Booth , it took my money via Apple Pay but didn’t deliver the pictures . I contacted the number (which didn’t exist ) . Then went online and emailed the head office ,... See more

Company replied

Rated 1 out of 5 stars

A few weeks ago a ride stole our pound in cabot circus,bristol but i just had a moan to myself and carried on. Yesterday i put another pound in the same machine assuming any issues would be fixed... See more

Company details

  1. Shopping Mall

Written by the company

Clearhill are the premier providers of fun! They are experts in retail entertainment, supplying Kiddie Rides, Sport Games, FunHub Zones, Carousels, Photo Booths, Luxury Massage Chairs and Gift Card Program Management.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

49 reviews

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No recent history of asking for reviews

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1.6

All reviews

(49)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

I used the machine in Millfield SC…

I used the machine in Millfield SC Balbriggan. Clearhill photo are not a recognised user on passport renewal website. Used code to download photo and then uploaded to passport online but passport online rejected for quality reasons.

May 24, 2026
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Colm,

Sorry to hear that there has been an issue with your photos, if you haven't done so already please reach out to our customer service team and we'll be more than happy to get you refunded!

~Jake

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Rated 1 out of 5 stars

Scammers - no stars

Scammers

I used the Photo Booth , it took my money via Apple Pay but didn’t deliver the pictures . I contacted the number (which didn’t exist ) . Then went online and emailed the head office , I sent screen shots of the error message , screen shot of the payment made and asked for a refund . I was told a case had been opened , they emailed again and had found my payment, I’d be refunded within four working days .
Well guess what ? Five emails later , six apologies from clear hill and … I STILL DONT HAVE MY €10 BACK ! Lie after lie . I have all the emails and will now be taking this to the ombudsman , as they are UK based .
Lying scammers who cannot be allowed to continue in the business of ripping off the innocent . Doesn’t matter if it’s €10 or €1 . They are stealing our money .
Avoid , avoid avoid .

April 13, 2026
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Anne,

As previously stated your refund has been processed within 48 hours of the initial payment happening, we have investigated with our payment provider who have confirmed that the refund went through without issue. I'm sorry to hear you haven't seen it your end yet, however this is outside of our control.

~Jake

Rated 1 out of 5 stars

The photo is the wrong size for the free…

AVOID.......!!!!!
The photois the wro ng size for the free trave card. I paid 10 euro for a thing that is useless.
How do I get a refund?

April 18, 2026
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Joe,

Sorry to hear you've had trouble with one of our photobooths, if you haven't done already please email us at customerservice@clearhill.com and we'll get you refunded right away.

~Jake

Rated 1 out of 5 stars

After I used one of their booths for my…

After I used one of their booths for my passport not only was the photo extremely poor quality , it didn’t even give me a download code , imagine that , spent a tenner(which is overpriced) and didn’t receive the only thing I need , I am just absolutely fuming , completely wasted my time and money , You need to respond to my emails and atleast give me my refund , or I will be escalating… not impressed.
Absolutely none of the phone numbers featured on your website even work , just a terrible company and the lack of communication is shocking

November 18, 2025
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Leah,

Thanks for reaching out, I have sent a request for more information if you could confirm a few details, as we don't appear to have any outstanding tickets for a photobooth that I can see?

I've had a check and the numbers on the website are definitely correct and functioning so if you could also clarify the number you tried using I can investigate and figure out what's went wrong.

~Jake

Rated 1 out of 5 stars

Booths dont work, you also cant download your pic afterwards either! 0/10

Review of Lisnagelvin booth, Derry/Londonderry whatever you want to call it, and online services: Paid one of the booths to take passport style photo for my husband. The booth seat was broken and he had to squat. It is incredibly dark and you cant see portions of his face. I thought maybe when I went to download the pics theyd be better but BEHOLD, you cant dowload them cuz there's an error code. Wtf is up with this nonsense and looking at ALL these reviews, youre well aware yet keep taking money. Reporting to trading standards.

Addition: already sent 2 emails. So no Jake, youre not happy to give me a refund.

September 27, 2025
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Gemma,

Sorry to hear you've had trouble with one of our photobooths! If you haven't done so already please get in touch with our customer service team and we'd be more than happy to get your payment refunded!

You can reach us at customerservice@clearhill.com or via phone 0800 526 301.

~Jake

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Rated 1 out of 5 stars

Following having my images taken in…

Following having my images taken in front of one of your photobooths, I was initially dissatisfied with the quality of the camera, the photos and the lighting. Furthermore the seat in the photobooth was broken and faulty. Considering your images are supposed to meet passport requirements, after following the instructions on the machine and posing as suggested - the images are not suitable for renewing my passport as they do not contain my upper body/shoulders. The image is already cropped. Furthermore upon trying to even download the images, it would not open as it says the file is empty. I cannot even view the images online or attempt to use them. This was a useless service and I will not be using your photobooths again. I have requested a refund via email.

September 18, 2025
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Jodie,

I'm sorry to hear you've had such a poor experience with one of our booths. If you can let us know where the booth was we'll get one of our engineers over to it ASAP get the necessary repairs and adjustments made to it.

~Jake

Rated 1 out of 5 stars

Got temporary banned on Funhub app for…

Got temporary banned on Funhub app for signing up and emailed them and they said I was permanentlg banned for an unknown reason
Just don't bother signing up
Waste of time and the rides are overpriced

September 2, 2025
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Liam,

I've had a check into your account and can see that the ban was placed for violation of the terms of service. You were informed of this as well the reason behind for the ban on 09/07/2024.

~Jake

Rated 2 out of 5 stars

Used photobooth in Tesco shopping…

Used photobooth in Tesco shopping centre Portlaoise today at cost of €10 for the purpose of renewing Irish passport. Clearhill photos booth are not listed under the photobooth option on passportonline website so had to use the provided code to download photo and it was extremely poor quality of extremely low resolution, it was refused by passport online.
Jake, many Thanks for your reply, i contacted your customer support who were extremely helpful and promptly gave me a full refund.

August 6, 2025
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Padraic,

Sorry to hear you've had trouble with one of our photobooths! If you haven't done so already please get in touch with our customer service team and we'd be more than happy to get your payment refunded!

You can reach us at customerservice@clearhill.com or via phone 0800 526 301.

~Jake

Rated 3 out of 5 stars

Photo file too small for D. Licence renewal

Got a photo taken at a booth in NI for a driving licence renewal. I was just going through the online renewal process and the photo taken is not acceptable as the filesize is too small - minimum needs to be 50Kb but the Clearhill one is less than
43Kb.
Don't advertise suitability if it isn't!

Since posting the above review, Clearhill have been in touch & have refunded the payment I made. It seems there may have been a fault with the booth. I have amended my rating due to their customer service. I give credit where it is due.

July 31, 2025
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Tara,

Sorry to hear you've had trouble with one of our photobooths! If you haven't done so already please get in touch with our customer service team and we'd be more than happy to get your payment refunded!

You can reach us at customerservice@clearhill.com or via phone 0800 526 301.

~Jake

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Rated 1 out of 5 stars

Scammed me out of 9 euro

I was at the booth and it took the 9 euro and didn't even print out a print out and picture and said it was out of order. Never ever use these machines. A waste of money and scams you

May 21, 2025
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Aaron,

Sorry to hear you've had trouble with one of our photobooths! If you haven't done so already please get in touch with our customer service team and we'd be more than happy to get your payment refunded!

You can reach us at customerservice@clearhill.com or via phone 0800 526 301.

~Jake

Rated 1 out of 5 stars

Picture came out fine and Icao…

Picture came out fine and Icao approved, downloaded the picture from there website and the file size is tiny and picture quality severely reduced , the picture quality is like from a Nokia 3310 , anyway my picture was rejected for online passport renewal

May 18, 2025
Unprompted review
Clearhill logo

Reply from Clearhill

Hi John,

Sorry to hear there was an issue with your photos, please reach out to our customer service team and we'd be more than happy to get you refunded.

You can reach us at either customerservice@clearhill.com, or give us a call on 028 4062 2028.

-Jake

Rated 1 out of 5 stars

I went to the device I saw in cameron…

I went to the device I saw in cameron toll shopping centre in Edinburgh as I needed it urgently. I took a photo but at the last minute it said it was out of use when everything was going normally. That cost me £9! I want my money back!

May 17, 2025
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Edanur,

Sorry to hear you've had trouble with one of our photobooths, if you haven't done so already please reach out to our customer service team and we'd be more than happy to get you reimbursed.

You can reach us at either customerservice@clearhill.com, or give us a call on 028 4062 2028.

-Jake

Rated 1 out of 5 stars

I am unable to download the photo via…

I am unable to download the photo via de code printed. I keep getting an error-4. I have tried different computers and mobiles, all the same.

April 15, 2025
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Fabio,

Sorry to hear you're having trouble accessing your photo. Please reach out to our customer service team (customerservice@clearhill.com) and we'd be more than happy to assist.

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Rated 1 out of 5 stars

I had my photo rejected by my passport…

I had my photo rejected by my passport application. Waste of £9

February 8, 2025
Unprompted review
Clearhill logo

Reply from Clearhill

Hi David,

I'm sorry to hear our photo got rejected. If you haven't already, please reach out to our customer service team (customerservice@clearhill.com) and we'll be more than happy to get you reimbursed.

-Jake

Rated 1 out of 5 stars

Deserves 0 stars.

Deserves 0 stars.
First machine I went to in Republic of Ireland was broken. I managed to find another machine. Took my passport photo charged 8euro.
The signs in the booth had info on applying for a UK passport. Weird as that is a completely different country.
Return home to do my Irish Passport renewal and find the code provided doesn't work with the Irish Passport website.
Not to worry, I'll go to Clearhill Website and download my copy.
The cowboy cheapskates have not paid their website developers or subscription for their Captcha and the site will not load or allow me to obtain the copy of my photo.

January 13, 2025
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Orla,

I'm sorry to hear about the poor experience you've had with our service. Unfortunately as you rightly pointed out we did have an issue with the captcha verification on our website, but this was resolved within 48hrs. If you haven't done so already, please reach out to our customer service team (customerservice@clearhill.com) and we'd be more than happy to get you reimbursed for the unusable photos.

-Jake

Rated 1 out of 5 stars

Passport Photos not compatible!

Paid £6 for passport photos with a code. But the code is not compatible for UK passport upload. I downloaded the photo onto my laptop from Clearhill direct and uploaded manually, but it was rejected as the image resolution is too small for the UK passport, so I resized and reuploaded, but it was still rejected as the lighting was bad quality. Therefore Clearview photos are in no way suited for passports as they advertise they are.

December 30, 2024
Unprompted review
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Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish, got photo okay but the code isn't compatible with that required for online UK passport renewal. Emailed company but email bounced back saying email address invalid. Stay clear of their photo booths.

November 15, 2024
Unprompted review

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