CleverFiles Reviews 

485
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's effectiveness in recovering lost or corrupted files, often succeeding where other tools failed, even with large or severely damaged data. People find the software easy to use, enabling even non-technical users to retrieve significant amounts of data. The customer service and staff are consistently highlighted for their professionalism, quick responses, and helpful guidance, providing excellent support throughout the recovery process. However, some customers also noted that the product did not always work for them, failing to recover files or access data on damaged drives. A few other people also felt that customer service could be unhelpful or slow, sometimes repeating policies rather than offering solutions.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding it to be a lifesaver for data recovery,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the software's ease of... See more

Customer service

Users describe positive interactions with customer service, often highlighting the quick, professional, and... See more

Staff

Customers had positive experiences with staff, consistently praising their politeness, professionalism, and... See more

Service

Clients share positive opinions on service, highlighting the responsiveness and helpfulness of the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

CleverFiles WORKS! Tried VLC and HandBrake, got nowhere. Uploaded the 4GB file that had been corrupted (I think power drop at some point in the recording) along with a smaller file that was uncorrupte... See more

Rated 5 out of 5 stars

ui is great. and most importantly, MANAGED TO RECOVER MY FILES!!! that i deleted via a Mac off an SSD and emptied the recycle bin. no files were corrupted and the recovery process for 200gb of footage... See more

Rated 5 out of 5 stars

We were guided through the process of recovering our lost files and we managed to get more than 95% of them. We had tried other programmes but they were not successful. Disk Drill is thorough and d... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

485 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(485)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Saved 2 days of hard work

Saved 2 days of hard work, where 2 other (also paying) software failed. Definitely recommend, all the more as the staff I was in contact with was kind and professional. Thx !

July 2, 2024
Unprompted review
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Rated 5 out of 5 stars

Best recover software

I am a photographer and it's been since 2012 I've been using DiskDrill. It saved my works lost in damaged HD and computers.
This is absolutely the best software to recover lost files you can have. Monica Silva

June 26, 2024
Unprompted review
Rated 1 out of 5 stars

Upgraded option fails to recover any part of 2.5TB

Paid for an upgradeed version of the ssoftware to aid in the recovery of a large folder I had just accidently deleted from an external drive. Despite the high rating of success it forecasted nothing of the 2.5TB it recovered was useable. Everythig was corrupted and lost. Do not waste your time or money with this company. The company has replied with a nonsenical response, claiming that I could have used a free preview feature to assess the recoverability of my files before upgrading. I did do this an the files were shown to have a high degree of recoverability. I had to upgrade due to the volume of files I was aiming to recover, as listed in my initial review. Unfortunately, despite their preview feature suggesting that there was a High chance of file recover none of the 2.5 TB of recovered files could be opened. Again, do not use this product or expect much from their customer service department.

June 8, 2024
CleverFiles logo

Reply from CleverFiles

Hi,

Thank you for sharing your feedback.

The preview option is always available on any Disk Drill version, and it's the only way to confirm that a specific file is recoverable. This is explained in detail before the app launch, in the very first onboarding tutorial. The information on the preview is always accessible within the Help Menu as well.

There are no limitations on using the preview option in Disk Drill Basic. This way, you can fully evaluate the recovery results by previewing all files you are willing to recover before purchasing Disk Drill PRO.

I'd be happy to address your concerns further, please shoot us a message at help@cleverfiles.com and add "Attn. David" to the subject line.

Rated 5 out of 5 stars

The program delivered what it said it…

The program delivered what it said it would. I was able to recover 150 Gb of lost data from a hard drive partition that un-mounted itself. It even temporarily remounted the partition while it recovered the lost files enough for me to speedily recover every file. I initially was skeptical. I had previously bought a cheaper non updating version some years back. This time I bought the full updating version as one never knows when one will need it again (I also received a discount as a previous purchaser). Thanks for the excellent quick support I received from the help desk.

June 1, 2024
Unprompted review
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Rated 4 out of 5 stars

Drill Dr

Drill Dr. gave me some issues, but the people there worked with me and not only got the program operating properly but issued a partial refund as well.

Note: Before using this or any other recovery software, BACK UP YOUR DIRVE FIRST.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Disk Drill Support - AMAZING

While the main tool for Disk Drill - data recovery has been PHENOMENAL and work every penny I reccently decided to start working with the Find Duplicates tool.

Was having a number of issues getting it to run and engaged support. WOW!!! They were very responsive and took the time to work through the issue with me collecting the needed information and working towards a solution. In the end it was a poor implementation of AFPS on my end and nothing to do with the tool. Changed shares over to SMB and worked flawlessly. GREAT JOB TO THE TEAM!

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Finally I found the best program!

Finally a program that is easier to work with, and also with far more better results.
After having tested several programs (the cheaper ones) the deep scanning gives more problems. Disk Drill does a better deep scan and the results are great!
So for me it is for ever Disk Drill!

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

I am the most non-technical person out…

I am the most non-technical person out there. I did a USB flash drive to USB flash drive transfer of years of photos, videos and documents & I lost thousands of my most important files. I panicked & thought all was lost. I did a google recovery search and every source on the internet recommended Disk Drill. Every source also stated that it was the easiest and most accurate recovery product on the market and they were right. I downloaded Disk Drill to my laptop, read all of the recommendations from Disk Drill before starting the recovery process and then followed the recovery instructions. It was so easy. I previewed the lost files and they were ALL recovered. I paid for the upgrade to Pro and went about transferring the files. Ran into an issue the was rectified by David S. Once the files were transferred to a different USB drive and I opened the files all the folders were empty. I emailed Clever Files and David S. responded within minutes and helped me locate ALL my files that were recovered by Disk Drill and save them to a safe location. The issue was not Disk Drill but more than likely the no brand name flash drive that I was transferring to, lesson learned. I highly, highly, without a doubt recommend Disk Drill!!

April 29, 2024
Unprompted review
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Rated 5 out of 5 stars

The program works!

I tried a competitor's program to recover 1,500 pictures from an SD card and it looked like it could recover all of them before purchasing the license. After I bought it, it didn't recover any of them. CleverFiles offered a 50% discount to try Disk Drill PRO because I had already purchased someone else's very expensive license and so I tried it and Disk Drill Pro recovered 100% of those files. I highly recommend them!

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Best by a mile!

I have tried all the main file recovery software options, free and paid, and can report that Disk Drill is BY FAR the best program in its category. The number of files recovered is well above the number found by its competitors in my experience, and the interface is modern, neat, logical and easy to use. Thanks so much!
Customer service has also been fantastic and provided super-prompt replies to my enquiries.
A great program!

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer support

Lost activation key for a CeleverFiles SW purchased through a 3rd party 3 years ago. Svitlana went through hoops to locate my activation key and when all failed, upgraded me to the latest SW version as a courtesy.

April 2, 2024
Unprompted review
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Rated 5 out of 5 stars

Great customer service & performance

Great customer service. They kept an old promise even though a lot of time had passed. Also, when I originally used the program years ago, I think it was by far the best / most effective recovery program when I needed one. For these reasons, I highly recommend it.

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

i had a corrupted WD harddrive that one…

i had a corrupted WD harddrive that one day was totally not accessible. i tried tenorshare, and it recovered some files, i thought that was all i could do. I tried one more time with DiskDrill. A lot more images and files were restored successfully, i am so happy to know that all my memories are not lost. Thank you so much for a wonderful product. I really appreciate it

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

CleverFiles is Amazing!

Really an incredible company that actually cares about their customers and stands by their word. I have been using Disk Drill for 8 years and it continues to be the best and typically the ONLY solution for data recovery.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Disk DD roll accolades

After reviewing numerous programs, I decided to go with Disk Drill and do glad I did. Program is phenomenal and the customer service is second to none.

March 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Above and Beyond Customer Service

I bought DiskDrill several years ago and recently logged in to recover a drive, and apparently the app had updated and my Pro license (for life) hadn't expired, but didn't apply to new versions. They quickly resolved my issue and I've been completely happy with the product as well as the customer service. Thank you Mit!

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Disk Drill PRO saved 10 years of files!!!

I would give this program Disk Drill PRO a thousand stars if I could. The Disk Drill app saved over 10 years of filming, I cannot thank you enough! The disk was not accessible and would not mount. We tried all the suggestions for mounting the disk and it would not work but disk drill saved EVERY FILE!!! After we were able to save the files we still were not able to mount or even erase and reformat the drive. It was not accessible. Your program is a life saver. I cannot say enough good things about it. Thank you

February 25, 2024
Unprompted review
Rated 5 out of 5 stars

Support was super kind and nice.

I'm incredibly thankful for CleverFiles! They saved the day when I thought I'd lost all my important files. They were super friendly and helped me every step of the way. They managed to retrieve all my lost data quickly and kept me updated throughout. If you ever need help getting back your files, go straight to CleverFiles. They're the best and the support guy named Mit.

February 26, 2024
Unprompted review

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