CleverFiles Reviews 

477
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product for its effectiveness in recovering lost or corrupted data, often succeeding where other tools failed. People find the software easy to use, with a clean interface, even for those without IT experience. The customer service and staff are frequently highlighted for being professional, patient, and providing fast, helpful support, making the overall service experience excellent. However, some customers noted that the product did not work for them at all, failing to recover data in certain situations. A few other people also felt that recovered files sometimes had issues like missing metadata, jumbled tracks, or lost original folder structures and filenames. Additionally, some reviewers mentioned limitations with the free version, finding it practically useless or unable to preview correct files before committing to a purchase.

What people talk about most

Product

Clients share positive opinions on the product, with many reviewers finding it to be a lifesaver for data... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the software is easy to use and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the responsiveness and helpfulness of the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

We were guided through the process of recovering our lost files and we managed to get more than 95% of them. We had tried other programmes but they were not successful. Disk Drill is thorough and d... See more

Rated 5 out of 5 stars

ui is great. and most importantly, MANAGED TO RECOVER MY FILES!!! that i deleted via a Mac off an SSD and emptied the recycle bin. no files were corrupted and the recovery process for 200gb of footage... See more

Rated 5 out of 5 stars

CleverFiles WORKS! Tried VLC and HandBrake, got nowhere. Uploaded the 4GB file that had been corrupted (I think power drop at some point in the recording) along with a smaller file that was uncorrupte... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

477 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(477)

104 reviews in the last 12 months

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Rated 1 out of 5 stars

Highly disappointed, did not work at all !!

So I did research and came up with this company aka (Disk Drill) I had a SD micro card that was on one of my video cameras and I wanted to get videos from three days earlier and this program didn’t give me one file that wasn’t already on there that I could see before I put SD card and ran Disc Drill. I was extremely excited that just being a couple days with the files being deleted there wouldn’t be a problem, but it didn’t even show me a file that was deleted at all. I watch videos and ran multiple scans contacted them via email and we’ll see if they respond and how they respond how to update this review.

April 23, 2025
Unprompted review
CleverFiles logo

Reply from CleverFiles

Hi Robert,

We're very sorry to hear about your experience and the frustration it’s caused. We understand how important your lost video files are, and we're still hoping to help resolve this for you.

Our team responded promptly to your email and is currently waiting for your reply to continue troubleshooting. We’ve also offered you a full refund if you’d prefer not to proceed further. Please don’t hesitate to get back in touch—we truly want to make this right.

Your satisfaction is important to us, and we hope you’ll consider updating your review once we’ve had the chance to fully assist you.

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Rated 5 out of 5 stars

Hi Mit

Hi Mit

I got back all the video files that was deleted, what a relief.

Thank you very much for your support.
You gave very good and patience assistance .

Thank you again.
And if you think I can help you in any thing, don’t hesitate to ask.

Happy days and sleepy nights

Kobi Hagoel

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Retrieving corrupted SD card videos

I was trying to recover GoPro SD card footage from a corrupt SD card. I knew a free program likely wouldn't give me great results - you get what you pay for. I purchased Disk Drill Pro and tried to recover my files, but was unsuccessful. I reached out to customer service and they emailed an update that had more specific "advanced camera options" and I followed their directions and was able to recover my footage! Customer service was quick to respond and very helpful. Thank you!

April 17, 2025
Unprompted review
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Rated 5 out of 5 stars

I initially used Disk Drill to recover…

I initially used Disk Drill to recover lost files. Now, it’s become an essential tool for preventing data loss and monitoring the health of my drives.

As a content creator, knowing the status of the disks where I store my carefully produced footage is absolutely critical.

What’s more, the support team truly delivers — even on Sundays.

April 13, 2025
Unprompted review
Rated 4 out of 5 stars

Saved my recording!

As a YouTube content creator I record footage on several devices and had recently done some on my Meta Quest 3. When I came to view the session on the headset 1 of the files was missing. After plugging into my PC I could see the file but it just wouldn't play.
After a bit of searching online I came across this site which offered free repairs to files and I thought I'd at least try it. Uploaded the file and a sample recording from the same device and luckily it worked!
You can never replicate those first impressions type recordings and it saved me a massive headache!

The only reason for 4 stars is even though my media player would play the full 9+ minutes video, my editing software would only pick up the first few minutes from the file, so I had to screen capture my player in order to get the full version but still saved me from a total loss!
😁✌️☮️❤️

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Recovered over 50 GB of Video Files

I was able to recover video files for a promotional video. I accidentally formatted the card and I was devastated! After reading more about the recovery process in one of your blogs I was able to recover over 50 GB of footage! THANK YOU!!!

March 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Recovered and saved a family memory

I had a camera card that had a very memorable recording on it of my child that I needed to recover somehow. Disk Drill was able to recover the damaged video file for me and keep it's original 4K quality. I was amazed and very appreciative. Thanks!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Like I hadn't lost anything

I had copied a lot of personal files from an old iMac that was dying to a MacPro that still worked well. Then I stupidly deleted them all from the iMac and emptied the trash to give to me daughter. When I then replaced it with the Mac Pro on my desk, the MacPro wouldn't start up. I had Garageband recording and files, tutorials that used a Flash interface from TrueFire's guitar site, videos, etc. The initial disk drive scan said the drive was dead. I did a deep scan, and all of my files showed up. I bought the premium license and hoped for the best when I hit "recover". When it was done, the files on my USB for recovery were "exactly" as I had copied them, meaning the folders looked identical and everything worked as though nothing had happened. I had run a different data recovery prior to this one, and the scan showed it found files, but they were all rearranged so the jpegs were all in one folder, flash .swf files in a folder, garageband mp3's in a folder, but nothing even close to resembling what the folders originally looked like. The files were practically useless because everything had been deconstructed. Like having your engine returned to you in a giant box with all of the pieces. Disk Dive was a life saver!

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Disk Drill recovered TBs of Data from a not mountable external Drive

My dad came up to me and showed me that his external HDD was no longer recognized by Mac OS (of course he had no backup...).
Trial and Error with Disk Utility but no success. The data was still on the drive but it would not mount.

Saw a recommendation of Disk Drill in a forum and tried it out. It took a long time (19hrs for scanning the drive, 10hrs copying the files) but everything was intuitive and worked out really well. Now all of my dads data is accessible again (with backups).

Thanks to Disk Drill for providing such awesome software and keeping it up to date!
We can recommend Disk Drill to everyone who has a similar problem.

Sincerely
Torben

March 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Diskdrill allowed me to recover the data.

Diskdrill allowed me to recover the data.
It works!
I had a 2 TB internal drive full of data to recover from a broken LG-NAS drive that was password locked. Windows wouldn't open it.
Diskdrill free showed me the files are there, so I bought the licence.
Diskdrill allowed me to recover the data with file names intact. It took a couple of days, but it worked well. Great support by David of Cleverfiles.com.
I am now recovering files from a Mac external drive to recover to my Windows PC.
Diskdrill IS working on this now, whereas Windows doesnt even see the drive.
Impressed and glad I bought Diskdrill.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful staff who assisted me in…

Very helpful staff who assisted me in repairing a video that couldn't be uploaded to the site due to its large file size. They went above and beyond to help, successfully repairing the video even when other paid apps failed. Beyond grateful!

February 22, 2025
Unprompted review

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