Lloydstsb Reviews 

BUSINESS BANKING AND INTERNATIONAL BANKING QUERIES IS A JOKE. SEVERAL HOURS ON PHONE WAITING AND THATS INCLUDING COMP[LAINTS DEPARTMENT............ggggrrrrrrrrrrrrrrrrrrrrrr

I am with Lloyds for 6 years now. Like many other individuals, I have managed my business using my personal account with them.

And now, like many other people in the time of crisis and need they did not allow me to open a business account to ask for help (covered by the government).

Besides this I am paying a hefty fee of 21 gbp monthly for "Platinum" account and I get 0 benefits, 0.

There are no words to describe my disappointment and frustration. I wish someone would make them suffer for how they treat people, good people.

Im with Lloyds for 12 years now.
I have manage my business from my personal bank account for over 6 years.
Now, in a very difficult time, they dont let me to open my business account to apply for the bounce back loan.
I got all requirements it needs but even that they are not helping.
But to call every month and offer insurances and to "upgrade" my account (to pay more monthly fees), they are the first ones.
Very disappointed and frustrated with their behaviour.
Moving from there soon.

Inept, unprofessional, cluless, unhelpful total waste of time

use this bank at your peril

absolutely diabolical , do not waste your time with them

a pity that trust pilot scores 1 to 5 there should be a zero !!!! Lance James Managining Director Bronzegold ltd

Such an awful awful bank but they all are let's be honest.

So...

I was unfortunately in a position where I had to obtain a debt relief order. This is now 7 years ago.

So basically, in 2018 Lloyd's added two accounts which were covered by the DRO to my credit report - whilst the DRO was still running (I know LOL right), obviously that was at best immoral and at worst downright illegal so I wrote to them. After some months and wrangling over the phone and my numerous letters (and without bothering to write to me), they removed the dead accounts (which let's just note were closed in 2002 and 2011 respectively). Fine. Or so you'd think.

Well my DRO was discharged in April this year. Joy! There I was all ready for my credit rating to go up in June and be able to refinance my car so I can continue to work (I have serious mental health issues so I cannot use public transport to get to work). Let me just add that I spent 2019 clearing ALL my debt so I now have zero debts.

So, you can imagine my utter shock and disgust when I check my June credit report to see that Lloyd's have ADDED a NEW Current Account and a NEW credit card! (Same account No's as those on my DRO). Not only did they add 2 NEW accounts, they also took the liberty of adding the same two accounts to my file as DEFAULTED so I now have FOUR Lloyd's accounts on my credit file yet have not been thier customer for 9 years.

So, I wrote to them. No response. Wrote to them a 2nd time, by recorded delivery. Letter delivered. No response. So I call them. Spoke to a lady called Chelsea who bless her heart, could do sweet FA but take my complaints and give me a ref No. This was beginning of May.

I have subsequently called Lloyd's 8 times and written a further two. Each time I called I have been fobbed off "Someone will call you. No, they will. Honest"... 🙄 I'm still waiting.

Get this... I wrote to all x3 credit reference agencies thinking, let's try a 2 pronged attack, well Lloyd's the cheeky beggars (and I have this in writing LOL) told all 3 of them..... We need a drum roll.... "We cannot find any information or data relating to this customer"

So let me get this straight:
I'm not your customer;
Have not been your customer for 9 years;
You have no data on me whatsoever;
But... I have a NEW credit card
A NEW current account
And 2 accounts in DEFAULT.

Mmmmmmmkayyyyyy😂

At that point I took it to the Ombudsman because let's be honest, there is clearly some MESS GOING ON🤬🤬🤬

Utterly disgusted and lost for words. I'd like to ask them to delete all my data as per a GDPR request but.... They don't have any data about me do they? We've got that in writing 😂... And yet, apparently I have 2 new accounts and 2 in default.

And my last point - what they have done is illegal and they have no shame whatsoever in acting that way.

All these unscrupulous Charlatans in finance should be in prison. Its disgusting what they get away with it really is.

We have been trying to set up a business account with Lloyds for almost a year - unmitigated nightmare. They have bungled our account time and time again, they don't even attempt to stick to any of the deadlines they set for themselves and now refuse to do anything because they've suspended all new accounts due to corona virus (depsite the fact our account should have been set up months before corona virus happened).

I have been trying to contact Lloyds numerous times spending hours on the phone! No luck! I have an urgent matter regarding my transaction but I cannot speak to anyone about it! Chat in the phone app is broken! All you get are automated answers. Obviously we are in pandemic times but cmon Lloyds. Start treating your customers the way they deserve it for being with you for years!

Customer service? No, never heard!
Applied for loans as “valuable” customer and suddenly APR rates just suddenly jump from 2,3% to 12,3% , no response at all with explanation.

i went elsewhere after 30years rubbish bank gone down hill,never again .KEEP MAKING THOSE SAD JOKE ADVERTS

More is a drama than really helping customers and small businesses. Accounts & Relationship Managers are arbitrarily refusing applications with no tangible reasons. CBILS scheme announced by the gov is not helping small businesses. Lloyds should really do to help than their cosmetic publicity. Recently their manager refused business interruption loan application for no reason contrary to the purpose CBILS scheme.

Bunch of crooks still charging interest rates through no matter of our fault as not working due to the virus. Bailed these wan#ers out and now can't help us out I say to everyone close your accounts with banks.

For the past week every time I have tried to use mobile banking app I get a message telling me there are problems at the bank and to try again later . This is just the latest manifestation of an appalling service which is just one thing after another .It’s just not good enough .

Very poor service. Never get a response from the bank on the business side. Personal slightly better. Staff in most of the branches seem to be unhelpful and at times rude. Have recently opened another business account for a second business with Barclays and service much better

I had the option to used my credit card for a balance transfer. So I tougjt to myself that it will come in handy during this covid period. In a blink of an eye before I used it loyds took it away.
They must have said costumers won't be able to repay their debts during lockdown.

The times you need them the most they are not there.

Warning to those who are asking for a payment holiday with Blackhorse finance in these exceptional times We are being charge £100.00 extra interest for 1 month on £845 payment. Tried to raise complaint on line with no luck. Thankyou Lloyds !!

Absolutely Unacceptable "service"! I'm writing this whilst on hold as I have been for 32 minutes already. This is my 4th attempt to call their 0800 number. I am definitely closing this, my "Gold Added Value" account.

It's a shame you don't have the 'leave no star' option. I struggled to even want to write a review based on the fact I had to award a star, they certainly don't deserve even one.

I've banked with Lloyds for many, many years, but I will be closing my account with them tomorrow. They have lied, and lied today over two different incidents on my account. They would have got away with their lies,but they sent me two emails with all the stuff they'd supposedly said they'd do, but didn't. They constantly mention their terms and conditions. It is hilarious, as they have backfired on this issue, as they've breached their own.

Don't use their app for anything important, it's dodgy, and don't get too excited if they offer you a credit card, and give you a PIN and account number. They'll cancel it and lie to you that they didn't.

Spending 3 hours on the phone to hear lie after lie, and then ask them how the emails say different they get flustered them and babble about anything but the situation.

Avoid Lloyds, they are dishonest, certainly don't trust them with your money, there are more innocent rogues locked up!

Do not business bank with Lloyds Business Banking. They are beyond incompetent. Cannot sort out a thing for the life of them. Stay away from them. Even though they held lots of money for us they treated us so bad and were incompentent beyond it. Stay away please.

Snakes and incompetent. You will pay high amounts for the privilege and end up doing what they promise they carry out. Nothing more than a loan and in my view no different to loan sharks hidden beyond their name. Forget the lovely advert eith the horses. Even when I took my concerns to the director he was full of himself and even badmouthed me through an email he had not realised I was copied in on. They are vile. I’ve almost lost my home and had a year of awful dealings because Lloyd’s are big and can manipulate and control small fish. Corporate selling is their strong point but they are not your friends. Their professionalism is limited. Do not use Lloyd’s bank as a factoring company.

I would have put no stars if had let me. Do not truest this bank they do nothing but lie to you. They blocked my account and my card By mistake they have admitted this yesterday on the phone to me. Because of this i haven't been able to get my wages paid to me so i have been with out money now, the only bit of money i had was to pay for myself and my 2 year old son for food but yet again i had to ring them up from my pay and go phone where i was on the phone for 2 hours which cost me nearly £30 i was told i would get this back straight away but yet i am still waiting because of this myself and my 2 year old son have now gone with out food for 24 hours. STAY AWAY FROM THIS BANK UNLESS YOU WANTED TO BE TREATED LIKE DIRT.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!