Antique & Modern Reviews 17

The appalling service I received does not even deserve 1*! A bunch of totally incompetent idiots. Firstly there is the miserable receptionist who has about as much charisma as sour milk and then, if you're lucky enough they may let you be served by bungling Barry who does not have a clue what he is doing. (Neither does anyone else for that matter). Firstly he took my telephone number down incorrectly on the ticket so the shop was unable to get hold of me for the quote. I had to ring them and chase it up and they made me feel bad about it saying "We have been trying to get hold of you!"
The work on my ring was far more expensive than what it should have been so I asked if they could take a picture of it an email to me.
Barry said "oh no - I can't do that! It is way out of my jurisdiction!!! (At this point I was beginning to wonder what this man is capable of??) He cannot convey a telephone message accurately. Every time I asked a question he had to go off and ask someone else, then he would come back and relay the message incorrectly. Eventually they agreed to Whatsapp me a photo of my ring - but of course it was sent to the incorrect number! When I asked where the photos where they were very shirty with me and insisted they were sent the previous evening at 7pm. Stupidly I agreed for them to go ahead with the work on my ring as I had already wasted 2 weeks at this point. They told me that the ring would be ready on the Saturday. It was not. I then messaged the whatapp number and politely asked when my ring would be ready please. I got a curt message back saying that i should contact the shop during working hours. Then 10 minutes later I had another message though saying that they were discontinuing work on my ring as they require all communication with staff to remain respectful! And that I could collect the ring on Tuesday. My husband went on my behalf as I shall never set foot in that comedy show of a shop ever again.
When he asked what the problem was they said that I had accused a member of staff of lying!! TOTALLY UNTRUE!!!!! I remember this shop many years ago when it was established by Jeremy Gainolochlan, a true tradesman who knew what he was doing. He was the man who built up the reputation of the shop that these buffoons are riding on the back of!!! Save your sanity and your money & go elsewhere.

Wow . What a lovely place to shop . The staff are so helpful . A very wide range of jewellery. Especially the Coeur de Lyon range . Highly recommend a visit .

Excellent service took time to help me find the perfect piece of jewellery to compliment my mog dress for my son’s wedding. Finally settling on a wonderful set of double strung pearls with a stunning clasp . I got so many wonderful compliments from the guests.

Fantastic product and customer service! This is the third/fourth time I’ve been into the shop and they’ve been extremely helpful and personable each time. Would definitely recommend this friendly, local, and quality service.

I visited this shop during my trip to London and really enjoyed it. They have a lovely jewellery selection and the shop feels unique with its charming antique clocks.

Very expensive repairs. I was offered 9kt scrap value for an 18kt pristine, never worn, straight out of the box necklace. Don't trust.

Given the loss in recent years of lots of really useful high street shops, and their inevitable replacement with......well, you know, it's wonderful to still have this horological gem within our locale.
Great service, pricing, skill and enthusiasm, everywhere!
Proper shop, and not a latte in sight.

My great aunt’s left us a clock and a little bit of money to repair it. But unfortunately a mirror had fallen on it, during lockdown. I took it to this repair shop, which was recommended by a neighbour, I have to say they did a fantastic job, we’re very please with the work undertaken, highly recommend.

Cannot speak highly enough of Antique & Modern, Excellent customer service . I had my mums watch repaired and the whole process from start to finish was exceptionally pleasant and very helpful . I will definitely be using them again to service our other watches. Great communication all the way through and
Attention to detail. Thank you

Great to find locally and I must say the shop was buzzing with activity, I’ve just had two watches serviced by them. My dad’s old Omega Speedmaster and my wife’s Rolex. I was recommended by my local barber.
I found the staff to be polite knowledgeable and very helpful and the watches came back looking as smart as they did when they were new. One happy customer 😁 it felt like I was on the BBC repair shop, when they asked me what my expectations were, I asked for the watches to look like they did when they were new, I was surprised to be “asked” as most places just polish the watches without asking. I had a bad experience with a previous repairer who polished my vintage GMT to death! All I can say, this place obviously takes notice of its customers needs.
I must admit I was surprised to see the bad reviews, one man’s hero is an others villain.
I personally couldn’t be happier. It guess most people forget how important it is to leave a good reviews, you pays your money and that’s the end of it. It’s important to leave good feedback as we’ll as negative

I took my watch that is precious to me because my children bought it for me to this watch repairers, I specifically found a Tissot service center to be sure it is well looked after. I took it to them because my button was not working,
They had it two weeks and no word from them, I called the shop and they told me it would need to be sent to Tissot as they can not repair it because it is a solar watch, informing me Tissot would offer me a replacement for a third of the price if Tissot could not fix it, which I found a strange thing to say to me 2 weeks after they took my watch, instead of telling me on the day I took it to them. Tissot explained to me that was false and they would not offer me a new one for a third of the price. Tissot also told me the only people who can fix the solar watches is Tissot.
I noticed the button miraculously was now working.
I have a solar powered version and it should last for a month with no charge. A month later my watch stopped working.
I sent it to Tissot and they informed me someone had opened the watch and broke it.
Not only did the staff lie to me, they broke my watch and gave it back to me under false pretenses.
This company is not to be trusted. Not only did they break my watch, they lied about not opening it, did not inform me they had broken it and then lied about what Tissot would do about it.
I am very upset to say the least.
I explained the whole situation to Tissot about what had happened, they were most apologetic and gave me a large discount to repair and service my watch.
Do not make the mistake of trusting this watch repairers. This is the worst and most dishonest company I have ever had to deal with. You should be ashamed of yourselves.
If you try to lie in the reply to my review, I will address any and all lies through another review.

The technical expertise of George, the watch maker at Antique & Modern, is second to none and he is always ready to offer help and advice. However, the front of house staff appear off-hand and unhelpful, conducting themselves as if they are doing one a favour. When I contacted Antique & Modern recently, I was told that they are accepting no new work until April (one assumes 2022) and even if I took my time piece in, there was no guarantee that it would be looked at. As a result, I shall take my Edwardian clock elsewhere. This is a pity, as I had the greatest confidence in George getting to the root of the problem.

I had already had two Seiko titanium watches, one automatic and one solar, both of which had given good service. So I bought my wife a Seiko solar as a present in February 2018. After a little over a year my wife's watch would only run for a few hours before stopping. Unfortunately the jeweller from whom I had bought it had ceased trading and I had not retained proof of purchase so I went to the local repairer 'Antique and Modern' in Barnet. They charged £25 for a new 'condenser' and handed the watch back to me with exactly the same fault. I took it back and they then asked £113 for 'a new movement'. They even said that they would be losing money at that price. This sounded wrong to me so I sent the watch off to Seiko UK on the off-chance. Seiko repaired the watch quickly and sent it back, the invoice showed that the 'new movement' cost was £58, which they discounted by 100% so they charged nothing at all, not even postage.

I have brought some beautiful pieces of jewellery from here before and this is the ONLY place that I will bring mine or my husband watches, we have a few different sorts of watches including 2 omega’s and they are great with all of them. All the staff are super friendly and will go above and beyond to help you the best the can. Not only are they amazing at fixing and servicing watches but they also have an amazing selection of jewellery. I honestly cannot speak highly enough of this amazing shop.

This lovely shop offers excellent customer care as well as an array of beautiful items ....antique and modern ... exactly as the name states. If you are a watch or clock enthusiast, then you’ll find no better place to shop. If you need a battery for your watch or need a repair - look no further . I can’t recommend this inviting shop highly enough. Quality items and the utmost courtesy.

What a great reliable company had two clocks and three watches serviced this year. The prices are very fair and the service Is second to none highly recommend.