Clockwork Removals and Storage - Perth Reviews 

96
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TrustScore 4.5 out of 5

4.7

Auld Bond Road 10, PH1 3FX Perth, Scotland, GB

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See what reviewers are saying

Rated 5 out of 5 stars

The initial virtual assessment with Roy was easy to do and Roy remained a helpful and proactive contact throughout the process. Even a road closure and fairly substantial detour wasn't a problem, whi... See more

Company replied

Rated 5 out of 5 stars

Very helpful friendly and professional. The two removal guys were so good at their job and we're so friendly. Would highly recommend using Clockwork when moving home as it was completely stress free,... See more

Company replied

Rated 5 out of 5 stars

From initial contact everyone was helpful and friendly. They kept me well informed and were always pleasant when dealing with any queries or requests. On moving day the guys went out of their way to m... See more

Company replied

Rated 5 out of 5 stars

From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the sam... See more

Company replied


Company details

  1. Moving and Storage Service
  2. also in
  3. Moving Company
  4. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout Perthshire for individuals, families and businesses. We have a network of branches across the UK as well as an international service centre to help our customers relocate across the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

  • Auld Bond Road 10, PH1 3FX, Perth, Scotland, United Kingdom

  • 01738 633 080
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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

96 reviews

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4.7

All reviews

(96)

228 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

The guys turned up on time and worked efficiently and effectively throughout the move. Goods were handled with care and nothing was damaged in transit. It was not possible to move a sofa to its first floor location on the day as it required 3 people for the lift through a balcony window. The sofa was stored in the garage and a move arranged for a few days later. Excellent service throughout.

October 29, 2022
Unprompted review
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Reply from Clockwork Removals and Storage - Perth

Thanks so much, delighted to hear our team got the sofa sorted so quickly for you.

Rated 5 out of 5 stars

Unbelievable Service

We had arranged Clockwork Removals to move us from Dunmore near Falkirk to Auchterarder. From first contact to the end the process was fantastic. They arrived promptly and had the van loaded without fuss. On arrival at our new home we were told the buyer of our house had pulled out. This was when the first class service from Clockwork went into overdrive. We had a call from Adam in Perth office who told us everything would be taken care of. The van was taken back to our old house at 4.30pm and unloaded with the minimum of fuss. Martin and his colleague whose name I cannot remember assured us that they would be there until everything was put back no matter what time they finished. I cannot recommend this company highly enough. They took the time and trouble to make a nightmare situation bearable. Many thanks to all of you involved in our unforgettable move.

September 2, 2022
Unprompted review
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Reply from Clockwork Removals and Storage - Perth

Thanks for this review, it is so lovely to hear this kind of feedback.

Rated 5 out of 5 stars

Friendly yet very professional!

Jamie Dionne and their team of packers did a fantastic job of accommodating our needs at the last minute. If you are looking for a friendly yet highly professional setup, please look not further than Clockwork!

August 25, 2022
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Reply from Clockwork Removals and Storage - Perth

Thank you - we really appreciate this lovely review.

Rated 5 out of 5 stars

First class

First class, professional service, not only on move day but from initial enquiry, providing a quote, and booking a date, all seamless and efficient. On the move date, punctual and proficient removal and delivery of furniture. The guys themselves, were brilliant both managed to keep me focused on the task in hand, with their good humour and valuable advice.

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Unexpected quick removal required

I was in need of an unexpected but urgent removal of a fully furnished 3-bad flat and Clockwork were immediate to respond, quote and set a removal date that met my accelerated needs. Extremely professional and efficient and could not fault them in any way. Thanks Clockwork team!

June 17, 2022
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Reply from Clockwork Removals and Storage - Perth

Our pleasure, thanks for getting in touch.

Rated 5 out of 5 stars

Super helpful

Very good price and super helpful removal guys on the day - went the extra mile and much appreciated

May 27, 2022
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Reply from Clockwork Removals and Storage - Perth

thanks for leaving us feedback.

Rated 5 out of 5 stars

Friendly and helpful.

Needed a large unit moving to decorate . Two friendly lads turned up and moved it for me .
A great service I would highly recommend.

Friendly person in reception too when I called .

March 3, 2022
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Reply from Clockwork Removals and Storage - Perth

Thanks for the recommendation.

Rated 5 out of 5 stars

Excellent service

Excellent service, on time, good price, two lads work carefully, swiftly , organised & couldn't be any nicer .

March 3, 2022
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Reply from Clockwork Removals and Storage - Perth

Thanks for the review.

Rated 5 out of 5 stars

Excellent service

Excellent service, cheerful lads, favourite words were 'no problem' or 'no bother'. Uplifted all groundfloor furniture and into store for a week whilst we had new carpets laid. Would highly recommend

February 10, 2022
Unprompted review
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Reply from Clockwork Removals and Storage - Perth

Really good to hear, thanks for the review.

Rated 5 out of 5 stars

Another dependable move by Clockwork

Another dependable move by Clockwork. The team were professional, polite and helpful throughout. The guys on the day worked fast and hard while taking care of our furnishings. Delivery was very smooth. Many thanks, will use again and highly recommend.

January 29, 2022
Rated 5 out of 5 stars

Great service!!!

Great service!!!

The removal men worked hard and carefully, always with a smile on their faces. When our move went completely awry everyone in the company worked hard, without complaints, to get us another date as soon as possible.

January 28, 2022
Rated 4 out of 5 stars

Organised and efficient

Organised and efficient. Nice bunch of lads; turned up early and finished by early afternoon. Everything packed sensibly; no breakages. Dismantling/re-assembly of king-size bed well managed. Handling of plants could maybe have been more delicate. Very satisfied overall; would recommend.

October 17, 2021
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Reply from Clockwork Removals and Storage - Perth

Thanks for the feedback - we will pass this on to the team.

Rated 5 out of 5 stars

Outstanding service

We all know how horrendously stressful moving is, honestly look no further than Clockwork!
From our initial enquiry to our moving day, it was a professional, friendly, trustworthy, reassuring and efficient service.

What an amazing team, from someone (Yvonne) who has huge anxiety issues, I honestly can’t can’t thank them enough for making every step of our move seamlessly smooth, in fact a pleasurable experience as they took the stress out of the move completely, all of the guys were absolutely brilliant!

Thank you so much
David & Yvonne

September 12, 2021
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Reply from Clockwork Removals and Storage - Perth

What a wonderful review - thanks so much. We will pass on your kind words to the team.

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. I contracted them to move my household goods from Scotland to Madrid, Spain. I've should have fired them within the first hour of packing the house when the first wine glass was broken. Two days later they finished and hurried off. it was now too late to fire them when I walked through the house after the lorry left and discovered cupboards still half full, along with an antique table left in a bedroom. It was a Saturday so I phoned first thing Monday morning. A representative came to the house for the boxes I packed and took them and the table in his car. I never saw the table again! Upon arrival in Madrid, there was one person in the lorry from another company, the driver from that other company. Since my goods were being stored in a storage unit, we were now obligated to find two people to help unload the lorry - a two hour delay in the process. The driver was gobsmacked with what a poor job Clockwork had done in packing and preparing the container. I have a photo of the driver picking up four large boxes at the same time, simply because the boxes were only half full, or less. Much damage was done to various things rolling around the container that had not been placed in boxes or packed and protected correctly. (Insurance paid the claim) Upon moving into my home and now unpacking, there were numerous broken items, many smashed and crumpled lamp shades, boxes half full (yes, I was paying for volume). The proverbial "cherry on top" was to find the bin I used in my home office packed in one large box still with the paper trash left in the bin! I paid for my own rubbish to be transported from Scotland to Madrid!! Empty plastic boxes were packed alone in the large cardboard boxes supplied. Again, yes, I was paying per volume. Unfortunately, like others who have left reviews, the ombudsman sided with the company. I inquired with a litigation solicitor but simply did not want anything further to do with this company, so chose not to go that route. I don't understand how Clockwork can maintain the BAR rating. My only recourse is to write this review with hopes that I will save somebody the tremendous hassle of using Clockwork for removal service. So PLEASE, DO NOT USE THIS COMPANY even for a removal next door. Something will be broken, lost or damaged and you'll never hear from them. Save yourself the headache and look elsewhere for a company with good results and good feedback. Unfortunately, this review system requires that I leave at least one star. If I could, I would leave Clockwork ten negative stars. Incidentally, I have plenty of photos if you'd like to see what happens to your personal goods if you use this company, or if you'd simply like to see office rubbish that travelled from Scotland to Madrid, safely tucked away in its own bin!

September 8, 2021
Unprompted review
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Reply from Clockwork Removals and Storage - Perth

In rare circumstances and due to the nature of our industry, some moves do not go to plan and we apologise we fell short in this instance. We understand you submitted a claim and we respect the ombudsman decision.

Rated 5 out of 5 stars

The gentlemen who did My removals were…

The gentlemen who did My removals were excellent very friendly and hard working the only quibble I have is that one of my bowls was broken but it was from the charity shop but a victorian china watering can never came to light just the broken handle!!!! apart from that they were amazing!!!!

August 8, 2021
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Reply from Clockwork Removals and Storage - Perth

Thanks for the great review. We try and keep breakages to an absolute minimum but due to the nature of our work occasionally items can get damaged and we do apologise for this. Best wishes in your new home.

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