Clockwork Removals and Storage Reviews 

1,570
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and helpful staff, who make the moving process less stressful. People frequently highlight the excellent and efficient service, noting careful handling of belongings and smooth communication from start to finish. However, some people mentioned issues with product handling, reporting damaged items due to poor packing or careless handling, and unsatisfactory customer service, citing rude interactions, delays, or insufficient staffing.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many customers consistently praising the excellent and... See more

Product

Users describe ambiguous interactions with product, with some customers reporting that everything arrived in... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the punctuality and efficiency... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, caring, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Could not fault Clockwork Removals. Very happy with their service from start to finish. James in Head Office was very knowledgeable and helpful, and the movers on both days were extremely professional... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Clockwork. From the virtual assessment by Roy to the removal day itself we couldn't fault them. Lee and his team on both days worked hard, and were very patient and flex... See more

Company replied

Rated 5 out of 5 stars

From our first meeting with Wayne, Clockwork's quotation person at our old house, to waving our removal men goodbye at the end of moving day, Clockwork's service has been excellent. We would say excep... See more

Company replied

Rated 5 out of 5 stars

From initial contact everyone was helpful and friendly. They kept me well informed and were always pleasant when dealing with any queries or requests. On moving day the guys went out of their way to m... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

Promotion box for Clockwork Removals and Storage

Get a Free Quote Today

Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,570)

216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply the Best

Great company brilliant 2guys who move ed us from Sheffield to Derby all the staff from the office to the Boss were great made our move easy

February 17, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for the feedback.

Rated 5 out of 5 stars

Absolutely fantastic from start to…

Absolutely fantastic from start to finish the guys work so hard not one thing got broken in the move or scratched ,cannot recommend them enough.

February 27, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation.

Rated 5 out of 5 stars

Great team moved us with no issues

Great team moved us with no issues. The movers worked quickly and carefully and placed all items in appropriate rooms on unloading.

February 4, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for your great review.

Rated 5 out of 5 stars

Great service

Great service. Removal chaps very helpful. Nothing too much trouble.

February 19, 2026
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Reply from Clockwork Removals and Storage

Brilliant to hear - thanks so much for your review.

Rated 5 out of 5 stars

Highly recommend. Thanks to the team.

The team were amazing from beginning to end. Able to accommodate a relatively late booking, arrived very promptly on the day and said ‘you can sit back and relax and we’ll sort this’. Great communication and friendly team on the day, nothing lost or broken, and all competitively priced. Can’t recommend highly enough! Thanks to the team for making - what could have been a very stressful day - a breeze.

February 27, 2026
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Reply from Clockwork Removals and Storage

This is all great to hear, thanks so much for the review and recommendation.

Rated 1 out of 5 stars

Ruined clothes, damaged bed, no compensation

Received a very disappointing removal and storage service in London. Removal men said my clothing that needed hung would be hung up while in storage (for 5months). On receiving my things after 5months in Clockworks storage, the clothes were both damp and creased beyond use.
I contacted Clockwork and was informed the relevant staff had already been let go due to not meeting standards. However Clockwork are not willing to take any responsibility for their poor/lack of service storing my clothes. After spending thousands of pounds they will offer me £40 as goodwill.
They will not pay the cost of drycleaning the clothes. I appreciate accidents can happen/poor staffing but their lack of approach to rectifying this is disappointing.
Additionally the second set of removal men rebuilt my bed and damaged it.
Very disappointing considering they were happy to take thousands of pounds of my money.
Was recommended them by an influencer neighbour who received their services for free. Disappointing they let down paying customers.
No complaints process available.

December 15, 2025
Unprompted review
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Reply from Clockwork Removals and Storage

We’re very sorry your experience with Clockwork did not meet expectations. Receiving damaged clothing and issues with your bed is unacceptable, and we apologise for the inconvenience caused.

While the staff responsible are no longer with us, we acknowledge this does not undo the impact on your experience. Our Branch Manager has been in contact with you via email and is actively seeking a resolution. We are also reviewing our processes with senior management to prevent similar issues in the future.

Rated 5 out of 5 stars

Excellent Service!

Thankyou so much, for the team at clockworks. I was left with a hefty bath on my drive that needed transporting up a flight of stairs. Jade was so understanding with the issue l had and promptly forwarded me a very reasonable quote. Lee and Joe who were very friendly and were really patient and careful when moving the bath on the steep stairs and narrow turnings. They made the whole process stress free. I absolutely recommend this company and will be using them again in the future. A lovely experience overall.

March 9, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

This is great to hear, thanks so much for reviewing our services. We look forward to assisting you in the future.

Rated 5 out of 5 stars

Fabulous service from Clockwork…

Fabulous service from Clockwork Removals South London when we recently moved from Surrey to Kent. Gary, Tony and Max were very professional and also friendly too. Given that house moving is stressful, they certainly put our minds at ease and took a lot of care with all our furniture. Can highly recommend!

February 23, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation.

Rated 5 out of 5 stars

Brilliant! Price and service, & accepted payment from The Royal British Legion

Brilliant service from the Sheffield team. The survey for the quote was professionally conducted by Dean, yet friendly and approachable, his knowledge and experience matched his mature manner.

Extremely proficient and incredibly reasonably priced given the distance involved.

A HUGE thank-you to the company and Kelly for not only allowing the bill to be settled by The Royal British Legion, but for allowing a deferred settlement due to the uncertainty posed by the other party involved.

The removal team on the day were magnificent!
All the very heavy terracotta pots were handled with care, as were all my other belongings.

Dave went above and beyond his job on the day by helping move a large cane chair into the diabolically small hallway that was not on the original job sheet.

They made a challenging day a lot easier, and patiently worked around the gas safety check that my landlord requested.

I can't thank yous enough. Please be assured that although not all names have been remembered, all the hard work from those involved has, and will not be forgotten.

I wish you all the very best,
Sam R

March 2, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to leave such a wonderful review, we really appreciate it.

Rated 5 out of 5 stars

Great service from start to finish

Thank you to Clockwork Removals, Sheffield for making our house move stress free. The lads were absolutely brilliant, highly recommend.

January 12, 2026
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Reply from Clockwork Removals and Storage

Our pleasure, thanks for the review and recommendation.

Rated 5 out of 5 stars

Clockwork were amazing from start to…

Clockwork were amazing from start to finish and made our move stress free.
The team were professional, courteous and made us feel like we were in very safe hands. Would have no hesitation in recommending - the guys were first class.

January 19, 2026
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Reply from Clockwork Removals and Storage

Thank you so much for the review and recommendation.

Rated 4 out of 5 stars

Would definitely recommend

Easy to book with helpful office staff. Removers were great on the day. Very helpful, hard working and careful with my belongings. Only small criticism was, considering the size of my house, I wish they had sent more men on the day. More came along in the afternoon to help but by this time my buyer was waiting outside in his van wanting in. Thank you.

January 21, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for your review. We value all feedback and we will pass this on to the branch.

Rated 5 out of 5 stars

Clockwork packed my goods and then…

Clockwork packed my goods and then stored them for 3 years. I was worried about the condition they might be in when I finally collected them. My goods were in exactly the same conditon they were in when Clockwork packed them.

February 1, 2026
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Reply from Clockwork Removals and Storage

This is brilliant to hear, thank you so much for reviewing us.

Rated 5 out of 5 stars

Communication is clear & tasks are handled efficientlyed with Clockworks Storage…

We’ve worked with Clockworks Storage for two years now and use them for removals as well as year‑round storage of our stock. They’ve been consistently excellent throughout.
The team are a real pleasure to deal with friendly, reliable, and incredibly easy to organise with. Communication is clear, tasks are handled efficiently, and everything is completed exactly as agreed, which makes a huge difference when coordinating moves and managing ongoing storage.

February 27, 2026
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Reply from Clockwork Removals and Storage

This is all really good to hear, thanks so much for the feedback. We appreciate it.

Rated 5 out of 5 stars

Thanks to Lee, Dane, Regan, Sam

Thanks to Lee, Dane, Reagan and Sam for my parents house move this week. They were polite, efficient, good humoured and made a stressful process much easier than I expected. Not one item was chipped or broken and they worked tirelessly to complete the job over 2 days. Awful weather conditions and new carpets not an issue as they protected the floors which I was worried about. Lee was brilliant with the team (and my endless questions!) - thoroughly recommend the company and these guys in particular - Thank you.

February 16, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to eave us such a lovely review - we really appreciate it.

Rated 5 out of 5 stars

Excellent service

Excellent service, professional, prompt, helpful & well worth the price and money. They kept what could have been a stressful day smooth sailing. Highly recommend

February 11, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

This is great to hear, thank you.

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