The other reviews are accurate in that it’s see through with no lining and agree that for the price there could be some lining or under skirt, at least in the chest. However I do love the style and f... See more
Company replied
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See what reviewers are saying
Bought a dress after a friend's recommendation. It arrived within 4 days of ordering but unfortunately, it was much too long (both sleeves and overall length) so had to go back. The refund to my credi... See more
Company replied
I really like the Closet dress I purchased from John Lewis some time ago & thought it relatively expensive at £130 so I was really surprised at the quality of the manufacturing. It arrived creased so... See more
Company replied
Great style poor material too thin.., closet please make another bright colour of your twisted neck with puff sleeves pleated dress I have the red version sooo beautiful have lots of closet dresses bu... See more
Company replied
Company details
- Women's Clothing Store
- Clothing Store
- Dress Store
- Formal Wear Store
- Haute Couture Fashion House
- Printed Clothing Store
About CLOSET LONDON
Written by the company
Closet London is a designed in London brand producing flattering contemporary designs and classic pieces transcending seasons.
The Closet London customer loves us for our beautiful prints, luxurious fabrics and high-quality finish on the garments.
| closetlondon.com was formerly known as closetclothing.co.uk |
Contact info
46-50 Copperfield Road, E3 4RR, LONDON, United Kingdom
- info@closetlondon.com
- www.closetlondon.com
3.7
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poorest
Telephone number for customer services on line actually goes through to the accounts team which was very frustrating for them and me. Trying to actually get through to them is a nightmare and I still haven’t got through yet. I purchased an item in the sale and returned within couple of days but still been issued with credit note. I can understand it if I was outside the specified time but I wasn’t needless to say at the moment I am not very happy.
November 20, 2024
Unprompted review
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Painful return process
The dress was £130 but arrived crumpled up in a cheap plastic bag. The dress itself was nice but didn't fit. The return process is painful. Still waiting for a reply from customer services.
November 7, 2024
Gift for Christmas
I bought this dress for a Christmas gift for a friend, it is simpli beautiful. Perfect for this occasion and I know that she will like it to. The dress sparkles from everywhere.
November 15, 2024
Unprompted review
The whole process was easy and fast.
The whole process was easy and fast.
the dresses are what i expected and all are fitting well.
November 2, 2024
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The dress I ordered is beautiful and…
The dress I ordered is beautiful and extremely well made. If there is a negative, it would be the packaging, the dress was over £100 and to receive it in a plastic bag was a bit of a shock.
I have ordered from other online retailers and the dresses have either been delivered with tissue paper in a box or on a ready to wear hanger. I understand the postage was free but considering how much the dress cost in the first place, I expected it to be better presented especially as the skirt is pleated.
October 30, 2024
Green trench coat
Beautiful coat exactly as described, lovely on , good fit and arrived promptly.Gorgeous pink lining a unique touch.Definitely recommend
October 28, 2024
Beautiful dresses excellent service…
Beautiful dresses excellent service thank you so much 💓
October 28, 2024
I have always loved Closet products
I have always loved Closet products. Unfortunately I realized I had to pay 23% tax when the product arrives in Portugal. With other brands from Uk it didnt happen so I wonder what the difference is. Apart from that, Closet is always a good buy
October 23, 2024
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Great customer service experience
Customer service response fast and provide effective information.
October 15, 2024
Just received the most beautiful dress
Just received the most beautiful dress! Quality fabric, the cut so well done. Well worth the price!!!
Closet London never disappoints. ⭐⭐⭐⭐⭐
September 3, 2024
Unprompted review
Reply from CLOSET LONDON
Thank you so much for your kind words, Imogen! We appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to seeing you again soon 😊👌❤️
Reply from CLOSET LONDON
Thank you for your feedback. We're sorry to hear that the quality of the dress didn’t meet your expectations. Your satisfaction is important to us, and we truly value your input.
Regarding the delivery charge, our shipping fees are displayed on our website so customers can review them before placing an order. We aim to be transparent with all costs.
If you have any questions or want to discuss this further, please email us at customerservices@closetlondon.com.
We ordered 5 of the same dress for my…
We ordered 5 of the same dress for my daughters wedding each one came screwed up in a bag and all had some kind of flaw in them, the design of dress with sunrise pleats really should have been delivered on a hanger, I did keep one as loved the style of dress and colour but had real problems getting a dry clean company to iron/ steam creases out which then was a additional cost
September 18, 2024
Reply from CLOSET LONDON
Thank you for taking the time to leave your review. We sincerely apologize for any inconvenience caused by your recent experience with us. After carefully reviewing our records, we were only able to locate one order under your account. If there were additional orders that may have been placed under a different name or email address, we would be happy to look into them further. Please feel free to reach out to us at customerservices@closetlondon.com with the relevant order numbers or any other information that could help us assist you.
We value your feedback and are committed to resolving any concerns you may have x
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Change your delivery company
The fact that your foreign customers have to take in charge the expedition fees is not sufficiently underlined. Apart from the custom fees, DHL charges hard on this and is not the cheapest one. Moreover, they do not warn when they are supposed to do the delivery. I had to go the delivery point after only one attempt (juste one call) although the dress could have been inserted in my mailbox. It was highly deceiving for me.
September 18, 2024
Reply from CLOSET LONDON
Thank you for your feedback. We would like to clarify that it is the customer's responsibility to pay any duties and taxes required when importing goods into their country, as stated on our website in the Delivery section.
We apologize for any inconvenience caused by DHL's delivery process. We understand your frustration regarding the lack of delivery updates, and we will raise this issue with DHL to ensure better service in the future. Your satisfaction is our priority x
The dress is really nice
The dress is really nice. Nice quality but it seems that the dress have been tried on a few times there is a little stitching coming out next to the pocket.
September 16, 2024
Reply from CLOSET LONDON
Dear Judith, thank you for taking the time to leave your review. we are truly sorry to hear about the stitching issue next to the pocket. We always aim to ensure that every item arrives in perfect condition, and it’s disappointing to hear that this wasn’t the case. Please contact us at customerservices@closetlondon.com if you would like to discuss this further 🤗
Good quality clothing and excellent…
Good quality clothing and excellent value, I am up to 4 purchases now... Hidden gem is Closet
September 17, 2024
Reply from CLOSET LONDON
Thank you so much for your wonderful review, Bev! Your continued support means the world to us!
We love being your hidden gem, and we look forward to bringing you more styles you’ll love in the future ❤️
Reply from CLOSET LONDON
Dear Etty, thank you for your feedback!
We are delighted to hear you are happy with your recent purchase. It is always wonderful to hear such great comments about the service that we providing ❤️
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Arrived late after ordering and was not…
Arrived late after ordering and was not informed of date of delivery. Trying to return and it seems so difficult.
August 27, 2024
Reply from CLOSET LONDON
Thank you for your feedback, Joanne.
Your order was placed on Friday afternoon when all orders were shipped. Since we are closed on weekends, your order was sent out on the next working day.
If you need any assistance with the return process, please email us at customerservices@closetlondon.com. We are happy to help! x
Lovely dress
Lovely dress , great value for money lovely material & fit . Also was really quick delivery .
September 12, 2024
Reply from CLOSET LONDON
Thank you for the review, dear Donna! At Closet London, we take pride in ensuring that our products are of good quality and well-made, so it's fantastic to hear that our covers met your expectations ❤️
Fast to deliver
Fast to deliver, good quality fabrics and very happy with my purchase
September 9, 2024
Reply from CLOSET LONDON
Dear Philippa, we are so delighted to hear that you had a positive shopping experience with us. We truly appreciate you taking the time to leave us a review. ❤️
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