Closure London Reviews 

9,048
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic quality of the clothing, emphasizing that the fabrics feel soft, comfortable, and well-suited for various daily occasions. Shoppers also appreciate the affordable prices and mention that placing orders on the website is quick, simple, and hassle-free. Furthermore, buyers consistently note that delivery is prompt, with packages arriving early and accompanied by helpful tracking updates. However, some customers also noted unexpected import duties or added fees when receiving international deliveries. A few people experienced sizing discrepancies or reported minor product defects, such as loose threads or broken zips.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting great clothing, comfortable items,... See more

Quality

Customers report general satisfaction with the quality of clothing, praising the excellent fabric and... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt and fast shipping times.... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Price

Consumers find prices to be very reasonable, praising the excellent value and great deals on quality clothing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely quality products. Well packaged. Accurate sizing. Good value for money, when discounted! Only had items for a week so too soon to comment on durability. Would consider buying again.

Company replied

Rated 5 out of 5 stars

just ordered 2 x twin sets for the gym. easy to order on the website. brilliant price and delivery was a day earlier than estimated. sizing was great and quality is excellent. already looking at... See more

Company replied

Rated 5 out of 5 stars

the two t-shirts were my fourth purchase from closure and the quality, fit and colour were all excellent as usual. Ordering and paying was quick and easy and delivery was quick also. Highly recommend.... See more

Company replied

Rated 5 out of 5 stars

The quality and fit of the clothes are excellent.Normally online ordering results in items being returned due to not being what was expected but I've kept everything I've ordered.I'm now in the proces... See more

Company replied



Company details

  1. Clothing Store

Written by the company

Closure London - We make clean-cut, modern essentials. Shop now for T-Shirts, Hoodies and Joggers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(9,048)

3,010 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant company!

This review should of came a lot sooner as I have been a returning customer for over a year.
Brilliant quality and very good range.
In my opinion 10/10 every single time ive purchased.

July 6, 2026
Closure London logo

Reply from Closure London

Good Afternoon Dean,

We are so happy to hear that you've been a returning customer for over a year and consistently enjoy our quality and range! Your continued support and fantastic feedback truly mean a lot to us. Thank you for sharing your 10/10 experiences!

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 1 out of 5 stars

Really poor quality

Really poor quality. I have bought loads from closure London and normally quality is really good. This is the first item that’s been poor. I’ve washed the t-shirt twice and the pulls all over the t-shirt is crazy. It’s like it’s a 2 year old t-shirt with at least 12-13 pulls all over it. It’s been washed twice!

July 24, 2026
Closure London logo

Reply from Closure London

Good Morning Ricky,

We are truly sorry to hear about the quality issue with your recent t-shirt purchase. We understand your frustration, especially given your positive past experiences with our products.

We appreciate you bringing this to our attention and assure you that we are looking into this matter to prevent similar occurrences.
Our support team will be in touch within the next 60 minutes.

Thank you again for shopping with Closure London.

Thank you,


Team Closure London

Rated 5 out of 5 stars

Amazing customer service and excellent…

Amazing customer service and excellent products, recommend to all family and friends!

July 2, 2026
Closure London logo

Reply from Closure London

Good Morning LD,

Thank you for your fantastic 5-star review!

We are delighted to hear you had such a positive experience with our customer service and products! Your recommendation means a lot to us. We look forward to you ordering from us again.

Thank you again for shopping with Closure London.

Many Thanks,

Natalie

Team Closure London

Rated 5 out of 5 stars

Good quality and fast service

Good quality and fast service

July 24, 2026
Closure London logo

Reply from Closure London

Hello Micky,

Thank you for sharing your positive 5-star review!

We are delighted to hear you are happy with the quality of our products and our fast service.

Thank you again for choosing to shop with Closure London.

Many Thanks,

Amaan

Team Closure London

Rated 5 out of 5 stars

Excellent!

The quality and fit of the clothes are excellent.Normally online ordering results in items being returned due to not being what was expected but I've kept everything I've ordered.I'm now in the process of making a 4th order!

July 24, 2026
Closure London logo

Reply from Closure London

Hello J,

We are so happy to hear that our clothing quality and fit have exceeded your expectations! It's wonderful to know that you've been pleased with every item ordered, especially given the common challenges of online shopping. We truly appreciate your continued support and look forward to your fourth order!

Thank you again for shopping with Closure London.

Many Thanks,

Liberty

Team Closure London

Rated 5 out of 5 stars

Great product as described and good…

Great product as described and good price

July 2, 2026
Closure London logo

Reply from Closure London

Hi Lauren,

We appreciate your positive feedback!

We are delighted you were satisfied with your purchase and found our collections to be as described, along with a good price.

Thank you again for shopping with Closure London.

Many Thanks,

Jonathan

Team Closure London

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, great quality clothes

July 2, 2026
Closure London logo

Reply from Closure London

Good Afternoon Serigala,

Thank you for sharing your fantastic 5-star review!

We're so pleased to hear you're happy with your order and our speedy delivery service. We appreciate your support!

Thank you again for choosing to shop with Closure London.

Many thanks,

Natalie

Team Closure London

Rated 5 out of 5 stars
Closure London logo

Reply from Closure London

Hi

We appreciate your wonderful 5-star review! We are so pleased you're satisfied with our products and service.

Thank you for choosing Closure London.

Many Thanks,

Amaan

Team Closure London

Rated 5 out of 5 stars
Closure London logo

Reply from Closure London

Hi Robin,

We appreciate you sharing your positive experience regarding the quality and price! Thank you for your support; it means a lot to us.

Thank you again for choosing to shop with Closure London.

Many Thanks,

Johnathan

Team Closure London

Rated 5 out of 5 stars
Closure London logo

Reply from Closure London

Good morning Alfred,

We appreciate your fantastic 5-star review!

We're so pleased you're happy with the quality and speedy delivery.

Thank you again for shopping with Closure London.

Many Thanks,

Jonathan

Team Closure London

Rated 1 out of 5 stars

Bad experience which was unfortunate

Ordered some trainers from these guys. Have had good experience previously but on this occasion m, not great!

Trainers didn’t arrive. Was informed the trainers were out of stock when the site stated they were in stock and allowed you to order more. After another chase email a few days later I was refunded without contact.

I made contact later and was informed I had been refunded. Again, site showed the trainers in stock.

June 1, 2026
Closure London logo

Reply from Closure London

Good Morning Phil,

We are truly sorry to hear about the issues you experienced with your recent order and the frustration caused by the stock discrepancy. We understand how disappointing it is when an item appears available online but is then unavailable. We are actively reviewing our inventory system to prevent similar situations in the future and ensure our website accurately reflects product availability. We appreciate you bringing this to our attention.

Thank you again for shopping with Closure London.

Thank you,


Team Closure London

Rated 5 out of 5 stars

I’m a first timer got the sizing wrong…

I’m a first timer got the sizing wrong so first return credited very quickly ordered the correct size due shortly great service 👏👏

July 22, 2026
Closure London logo

Reply from Closure London

Hi bill,

We're so glad to hear about your positive experience with us!

It's wonderful that we could quickly resolve the sizing issue for your first order. We appreciate you choosing us again and are happy to know your correct size is on its way.

Thank you again for shopping with Closure London.

Many thanks,

Sean

Team Closure London

Rated 1 out of 5 stars

Didn’t even get delivered

Didn’t even get delivered

July 22, 2026
Closure London logo

Reply from Closure London

Good Morning James,

We are very sorry to hear your order was not delivered. We are actively investigating this issue to prevent it from happening again. One of our support team members will be in touch within the next 60 minutes.

Thank you again for shopping with Closure London.

Thank you,


Team Closure London

Rated 5 out of 5 stars

Beautiful stuff great prices simply the best closure London …

Great stuff as always great prices I would of liked zips in shorts but I won't complain to much about that great company great delivery service fast thank you keep up great work 👍

July 22, 2026
Closure London logo

Reply from Closure London

Hi William,

We're so happy to hear you're pleased with our great prices and fast delivery service! We appreciate your feedback regarding the shorts and will certainly take it into consideration. Thank you for your continued support!

Thank you again for choosing to shop with Closure London.

Many thanks,

Natalie

Team Closure London

Rated 1 out of 5 stars

Iv not received my order and I ordered…

Iv not received my order and I ordered it on 22nd July and still not received it

July 22, 2026
Closure London logo

Reply from Closure London

Good Morning Kelly,

We can see that unfortunately your order went missing during transit. Our customer service team have arranged a replacement please check your emails for a new tracking number.

Many thanks

Team Closure London.

Rated 4 out of 5 stars

Service is as good as Fragrance

Easy to order and pay. Delivery quick and package well.

July 22, 2026
Closure London logo

Reply from Closure London

Hello Miss Z Ash,

We're so pleased to hear that your ordering experience was easy and that your delivery was quick and well-packaged. Thank you for your kind feedback!

Thank you again for shopping with Closure London.

Many thanks,

Liberty

Team Closure London

Rated 4 out of 5 stars

Good product

Good product, price good. But be careful if you are punching outside the UK. It cost me another €35 euro for import duties and taxes into lnto the Republic of Ireland

July 21, 2026
Closure London logo

Reply from Closure London

Good Morning Denis,

We appreciate your positive feedback on our product and pricing.

We understand that additional import duties can be an unexpected cost, and we want to ensure clarity regarding international shipments. We are always working to improve our customer experience.

Thank you again for shopping with Closure London.

Many Thanks,

Jonathan

Team Closure London

Rated 4 out of 5 stars

Shorts fit fine,tops a bit tight for an…

Shorts fit fine,tops a bit tight for an old 6ft 5 ",with a suspicion of a belly,but tight on the chest too,communication good, delivery as expected,not washed yet but deffo well priced In comparison to other "local brands '

July 3, 2026
Unprompted review
Closure London logo

Reply from Closure London

Good morning Tatters,

Thank you for taking the time to share your feedback.

We're glad to hear that the shorts fit well and that you found our communication and delivery to be excellent. We appreciate your honest comments regarding the fit of the tops, and we're pleased that you feel our pricing is competitive.

Thank you again for shopping with Closure London.

Many thanks,

Natalie

Team Closure London

Rated 5 out of 5 stars

Great quality clothing

Great quality clothing, easy to order and select your sizes, delivery was really good kept informed all the way to delivery, the clothing has washed well and really pleased with everything that I’ve ordered

June 30, 2026
Closure London logo

Reply from Closure London

Hi Graham,

Thank you for your fantastic 5-star review!

We are so pleased to hear that you are happy with the quality of our clothing and found the ordering process easy. It's great to know that you were kept informed about your delivery and that everything has washed well. We truly appreciate your positive feedback!

Thank you again for shopping with Closure London.

Many Thanks,

Sean

Team Closure London

Rated 5 out of 5 stars

Great price,great products quick…

Great price,great products quick delivery 👍

July 21, 2026
Closure London logo

Reply from Closure London

Hey Shane,

We appreciate your positive feedback!

We are so pleased you were satisfied with the great price, products, and quick delivery. Thank you for shopping with us.

Thank you again for shopping with Closure London.

Many thanks,

Liberty

Team Closure London

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look