Cloud Pharmacy | Online Clinic Reviews 

23,013
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 6,318 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the efficient service and helpful clinical team, noting quick responses and ongoing support. Many highlight the ease of ordering and reordering, alongside fast, reliable delivery of well-packaged products. People are very satisfied with the products, reporting significant weight loss and improved health, often describing the overall experience as life-changing. However, some customers noted delivery issues, including significant delays, non-receipt of orders, or difficulties with refrigerated items requiring home presence. A few others experienced problems with order fulfillment, such as incomplete orders, incorrect dosages, or damaged products. Additionally, some reviewers were not happy with customer service, citing unhelpful responses, a refusal to take responsibility, or a lack of resolution for broken items.

What people talk about most

Service

People report positive experiences with service, often highlighting its speed, professionalism, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and swift... See more

Product

Customers consistently note positive experiences with product, with many reporting significant weight loss... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's helpfulness, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The prices are fair, option for non subscription, just like I wanted. I would just recommend a meal plan to support during the weight loss as I felt a tad lost. I felt a little nauseous especially be... See more

Rated 5 out of 5 stars

It has been a pleasure to be a customer of cloud pharmacy 19 months. I started due to being morbidly overweight and type 2 diabetic at 22st 4lbs and I am currently 14st 4lbs. We have achieved a loss o... See more

Rated 5 out of 5 stars

Just amazing experience all round extremely helpful.easy to talk to.go trew step by step with no rushing .caring .also will answer any questions with a very quick response I felt very comfortable with... See more

Rated 5 out of 5 stars

Professional website and service. I have placed orders with cloud for the past year - they always arrive quickly and well packaged, ordering is easy and the clinical team respond to messages quickly a... See more


Company details

  1. Online Pharmacy
  2. Pharmacy
  3. Weight Loss Service

Written by the company

Cloud Pharmacy is an Online Pharmacy and online clinic service specialising in Men's and Women's health, and Weight Loss. We offer free online consultations for specific prescription medicines, as well as selling all associated pharmacy medicines and goods at discounted prices. We aim to revolutionise healthcare in the UK and aim to be the most customer-focussed, user-friendly Online Pharmacy available. We want our customers to feel confident to contact us for advice and make purchases from us. Visit us at: www.cloudpharmacy.co.uk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23K reviews

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4.6

All reviews

(23,013)

6,201 reviews in the last 12 months

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Rated 5 out of 5 stars

It has been a pleasure to be a customer…

It has been a pleasure to be a customer of cloud pharmacy 19 months. I started due to being morbidly overweight and type 2 diabetic at 22st 4lbs and I am currently 14st 4lbs. We have achieved a loss of 8st together and I am no longer even pre diabetic which is wonderful and I feel like my old self. Thank you for everything.

June 25, 2026
Rated 5 out of 5 stars

Cloud pharmacy is amazing I am so much…

Cloud pharmacy is amazing I am so much healthier and have had all the support I need thank you cloud

July 9, 2026
Cloud Pharmacy | Online Clinic logo

Reply from Cloud Pharmacy | Online Clinic

Thank you for taking the time to leave us such a lovely review. We're so pleased to hear that our team was able to provide the support you needed.

Thanks again, Jacqui

Rated 5 out of 5 stars

Ease of ordering

Ease of ordering, and swift delivery.

July 8, 2026
Cloud Pharmacy | Online Clinic logo

Reply from Cloud Pharmacy | Online Clinic

We're delighted to hear you were happy with both our service and the speed of your delivery.

Thank you for the support!!

Rated 5 out of 5 stars

Just amazing experience all round…

Just amazing experience all round extremely helpful.easy to talk to.go trew step by step with no rushing .caring .also will answer any questions with a very quick response I felt very comfortable with them and thank u so so much for giving me confidence again

July 8, 2026
Rated 5 out of 5 stars

delivery!"I cannot recommend Cloud…

delivery!"I cannot recommend Cloud Pharmacy enough. The online medical consultation questionnaire was incredibly thorough and professional, showing they truly care about patient safety.My prescription was reviewed and approved within hours. The pricing is much more competitive than other online clinics, and my package arrived the very next day via tracked delivery. Everything was securely packed in completely discreet packaging. Excellent customer support and a seamless user experience throughout!"

November 4, 2025
Rated 1 out of 5 stars

Last month i had 5 mg dose i receved…

Last month i had 5 mg dose i receved just 3 doses didn't come out the 4 th i call i send 2 emails i spoke in two days with diferent service customers no one help me to send me the 4th dose i peg them i going in holiday and i need before to go !! If not i will stard to eat and i will bring back any kilos and that i did + 1kiloand half no one help me !! I pay for full and no one answer !!

July 1, 2026
Cloud Pharmacy | Online Clinic logo

Reply from Cloud Pharmacy | Online Clinic

We are so sorry to hear you have been dissatisfied with our customer service team. This falls short of the level of care we are committed to providing every patient and is not the standard we want you to experience.

Sadly I am unable to locate any details of the issue you were experiencing however a member of our team has contacted you to allow us to find a suitable resolution.

We look forward to hearing from you.

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