The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery. Update, looks like I'm not getting the replies, not in spam... See more
Company replied
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See what reviewers are saying
How can you ask for a review when I've not got the pre ordered product I purchased. Not even a shipping confirmation or proper expected delivery time not just "Mid Jan" which has well and truly pa... See more
Company replied
As per your delivery was fast and correct. Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds... See more
I’ve used Cloudstix a long time now buying everything from flavours to ecig hardware and have never had an issue. Their prices are competitive and even on the cheapest delivery option, items are recei... See more
Company details
About Cloudstix
Written by the company
Cloudstix is a brand formed in 2013 by vapers for vapers having become frustrated by either the unrealistic high prices from some vendors or the non genuine low ticket items supplied by others.
We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.
Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.
We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.
With Cloudstix dedicated customer service team you are without doubt in the best hands possible.
We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.
Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.
We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.
With Cloudstix dedicated customer service team you are without doubt in the best hands possible.
Contact info
715 Ormskirk Road, WN58AQ, Wigan, United Kingdom
- 03338805431
- admin@cloudstix.com
- www.cloudstix.com
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven't received any shipment yet
June 27, 2024
Great company
I haven’t been using this company long but their products are great and postage is very good and keep you updated on your order great
June 6, 2024
Excellent service I received when…
Excellent service I received when shopping with cloudstixs will definitely be using again vape juice arrived quickly
May 10, 2024
Genuine Aspire coils at last !!
After buying Aspire coils from several other retailers and online auctions the Aspire coils I bought on Cloudstix are genuine every time and last as they should. ........ Excellent !!
May 13, 2024
Competitive prices for vape products
Competitive prices for vape products, free shipping whats not to like.👍😀
March 29, 2024
Very fast delivery and the mrs very…
Very fast delivery and the mrs very happy with the product
March 19, 2024
Best place to get good deals and better…
Best place to get good deals and better with free Nic shots
March 25, 2024
Great value for money.
I ordered my products on the 15th of march and ten days later I hadn't received them. I couldn't find a number to call so I called the wigan shop. I spoke to Darren, who was very understanding and helpful. My items were swiftly delivered next day. It was worth the wait as the Gotek x items are great. A far better money saving product than disposable e cigs, with just as much flavour and highly satisfying. The drifter bar juice, with 2 x nic salts thrown in for free add a lot of value for money.
March 15, 2024
Collected with no problems
March 16, 2024
I've been buying from cloudstix for…
I've been buying from cloudstix for some years now and I've never had a problem never had a bad experience, they are very much value for money and I wouldn't use anybody else. In addition l'm very happy with the service
March 3, 2024
Excellent service as always
January 28, 2024
Great Company
Great Company, kept informed about a delay in an order, great range of products and brilliant prices with quick delivery what more could you want. Thanks to everyone on the team .
January 18, 2024
The goods haven't arrived
The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery.
Update, looks like I'm not getting the replies, not in spam folder neither. But appreciate the update below, and happy to wait for the back-ordered goods. Rating revised.
January 17, 2024
Reply from Cloudstix
Rich, thanks for the review.
We have been constantly giving updates to all those whom Pre-Ordered.
We have received many emails complimenting on the frequent updates and how we have handled things.
Having checked recent emails I cannot see one from you requesting any information but want to reassure you all is well.
There should be a big update tomorrow morning so please can you check your spam folder / junk mail to make sure updates have not gone into there?
What date did you request further information ? If we have missed this then we do apologise however as I say a quick check shows nothing in the inbox from you :(
Resolved quickly
I had an issue with my order. They explained why the issue occurred and quickly refunded my money.
January 17, 2024
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