Buying from CMSNL is a mixed experience here in the USA since while their parts are of excellent quality, shipping & handling along with duties and tariffs are outrageous. For example, I purchased 2 v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was dispatched within a month. The products arrived in good condition and were all genuine Honda products. It should be noted that when I placed the order and paid, one product was a... See more
Love these people. Have placed several orders over the past few months for my 09 Kawasaki Versys 650. Local dealers (USA) have all stated parts are NLA, But CMSNL have come through every time with gen... See more
Company replied
I am restoring a 1974 Honda CR125M and have purchased quite a few hard to find OEM items over the past year from CMSNL, and have always been pleased with parts availability and quality. Even though I... See more
Company replied
Company details
Written by the company
CMSNL specializes in motorcycle parts for Honda, Kawasaki, Yamaha, Suzuki, BMW, KTM, Ducati and more! Your go-to webshop for OEM and aftermarket parts for 52,000+ models since 1948. Ordering is easy with a staggering 4.6M+ products shown in comprehensive technical diagrams. We ship within 5 business days on average!
Contact info
Artemisweg 245, 8239DD, Lelystad, Netherlands
- (+31)(0) 320-265120
- support@support.cmsnl.com
- www.cmsnl.com
4.0
Great
9K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
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Reply from CMSNL
Dear Mr. Mazzone,
Thank you for your kind words and for sharing your experience. We take great pride in providing high-quality parts and excellent service, and we are pleased to hear that you are satisfied with your purchase.
Best regards,
CMSNL.com - Parts For A Better Ride
No hassle easy to buy and delivered to…
No hassle easy to buy and delivered to Uk faster than quoted
February 3, 2025
Reply from CMSNL
Dear Mr. Ashton,
Thank you for taking the time to share your experience. We are pleased that you found the parts you needed and hope to assist you with future projects.
Best regards,
CMSNL.com - Parts For A Better Ride
Excellent service well run company it…
Excellent service well run company it is great to have the photos of the parts and responding numbers and if they have the parts in stock dispatch and delivery is also super quick to the uk thank you for helping to keep my bikes on the road Mark.
February 3, 2025
Reply from CMSNL
Dear Mr. Gilbert,
Thank you for your kind words and for sharing your experience. We take great pride in providing high-quality parts and excellent service, and we are pleased to hear that you are satisfied with your purchase.
Best regards,
CMSNL.com - Parts For A Better Ride
Order for Porto - Portugal
All my orders came on the estimated date with evrey item on top condition.
January 27, 2025
Reply from CMSNL
Dear Mr. Duarte Teixeira,
We are grateful for your positive review. Supplying genuine and high-quality parts is at the core of our mission, and we are pleased to know that you were happy with your purchase.
Best regards, CMSNL.com - Parts For A Better Ride
fast response & delivery
December 29, 2024
Reply from CMSNL
Dear Mr. Young,
We appreciate your positive review. Providing our customers with a wide selection of quality parts is our passion, and we are delighted to hear that you are satisfied with your order.
Best regards,
CMSNL.com - Parts For A Better Ride
Sadly disappointed!
I was told this company was reputable but they have wasted my time & money for a month. I ordered several bike parts and the initial delivery date was a week later on the webpage.
Checked back and the delivery date was 4 months later with no notification from them. Queried and was told I had to cancel one part. Waited 4 weeks, then queried again and was told the balance of the parts will take a further 4 months....! PLUS I'm still waiting for the refund for the cancelled part.
5 weeks on I have no parts forthcoming and wish I had ordered from Megazip in the States! My parts would have been delivered already.
More than 5 working days AFTER they said I would be refunded and still nothing in my account. Order 222445. Be very careful people - this company is supposed to be reputable!
Edit: I have to admit when prompted, CMS responds if only days/weeks later. I'm now hoping to see that refund 2 months after I paid them.
Further edit: It just keeps getting worse. Now I have been refunded short. This company needs me to provide proof of payment - which they will have in their banking records - doesn't respond to emails. We have some terrible companies in Africa but this is as bad if not worse than any of them.
Further EDIT: CMS is refusing to supply a Statement for the shortfall in refund. They are trying to say it is banking fees? Those are charged separately. All I can say is this company are thieves refusing to refund the shipping I paid for.
January 29, 2025
Unprompted review
Reply from CMSNL
Dear customer,
We're sorry to hear you are not satisfied with your order. This is of course not our intention.
Thank you for updating the review with more details on your order.
We have checked and see that our customer support has put the refund through again, by hand this time, as the automatic refund system seems to have had a faulty the first time. We're so sorry for this inconvenience, this should of course not happen!
We expect you have the full refunded amount back in your bank account within a few days. If something else arises, please do not hesitate to contact us again.
Kind Regards,
CMSNL.com - Parts for a Better Ride
Fast and easy
January 27, 2025
Reply from CMSNL
Dear Mr. Halse,
Your kind words are truly valued. Whether for maintenance or restoration, we aim to supply the best motorcycle parts, and we are pleased that we could meet your needs.
Best regards,
CMSNL.com - Parts For A Better Ride
The service I received was amazing and…
The service I received was amazing and the parts turned up when I was told they were going to great service
January 27, 2025
Reply from CMSNL
Dear Mr. Pickup,
Thank you for your review. We understand the importance of reliable and high-quality motorcycle parts, and we are glad that you were satisfied with your order.
Best regards,
CMSNL.com - Parts For A Better Ride
They have it
As a restorer I am thankful for a place that has those impossible to find parts . The shipping was very fast, easy to order.
January 27, 2025
Reply from CMSNL
Dear Mr. Kunkle,
Thank you for your kind words and for sharing your experience. We take great pride in providing high-quality parts and excellent service, and we are pleased to hear that you are satisfied with your purchase.
Best regards,
CMSNL.com - Parts For A Better Ride
Perfect and very fast
January 27, 2025
Reply from CMSNL
Dear Mr. Daniele,
Thank you for your review. We understand the importance of reliable and high-quality motorcycle parts, and we are glad that you were satisfied with your order.
Best regards,
CMSNL.com - Parts For A Better Ride
Reply from CMSNL
Dear Mr. Hehir,
We are grateful for your positive review. Supplying genuine and high-quality parts is at the core of our mission, and we are pleased to know that you were happy with your purchase.
Best regards, CMSNL.com - Parts For A Better Ride
I was supplied a new tachometer
I was supplied a new tachometer that I found to be faulty.
Raised a ticket and advised what my issue was.
This issue has now been outstanding for over 4 months.
When asking for updates I received no answer.
Totally ghosted.
Very unprofessional.
September 26, 2024
Unprompted review
Reply from CMSNL
Dear Mr. Bennett,
We're so sorry to hear you are not satisfied with your order and something in the part delivered is faulty.
We have looked at your communication with our customer support team and we can see that the order with this part was placed back in 2023. We normally have a warranty period of max 1 year, as normal industry standard.
However, we can see our customer support team is currently working together with you to find a fitting solution nonetheless. We hope we will be able to come to a solution soon.
Kind Regards,
CMSNL.com - Parts for a Better Ride
Having ordered a part from the UK
Having ordered a part from the UK, the overseas transaction was smooth and faultless. Arriving extremely well protected and packed in prompt time.
January 20, 2025
Reply from CMSNL
Dear Mr. Slattery,
Thank you for your review. We understand the importance of reliable and high-quality motorcycle parts, and we are glad that you were satisfied with your order.
Best regards,
CMSNL.com - Parts For A Better Ride
Easy to find the parts needed
Easy to find the parts needed. Maybe a bit long delivery time, but was ordered right before Christmas, so I guess it take some extra time during that period. Parts was originals and with the correct color.
January 20, 2025
Reply from CMSNL
Dear Mr. Ellefsen,
Thank you for your kind words and for sharing your experience. We take great pride in providing high-quality parts and excellent service, and we are pleased to hear that you are satisfied with your purchase.
Best regards,
CMSNL.com - Parts For A Better Ride
Suzuki owners manual received in vey…
Suzuki owners manual received in vey good condition. Speedy delivery.
January 20, 2025
Reply from CMSNL
Dear Mr. Christopher,
Your kind words are truly valued. Whether for maintenance or restoration, we aim to supply the best motorcycle parts, and we are pleased that we could meet your needs.
Best regards,
CMSNL.com - Parts For A Better Ride
Good Supplier
very happy with the website and ordering process. OEM parts were the need and CMSNL were able to provide what I required
January 20, 2025
Reply from CMSNL
Dear Mr. Graham,
Thank you for taking the time to share your experience. We are pleased that you found the parts you needed and hope to assist you with future projects.
Best regards,
CMSNL.com - Parts For A Better Ride
Reply from CMSNL
Dear Mr. May,
We appreciate your positive review. Providing our customers with a wide selection of quality parts is our passion, and we are delighted to hear that you are satisfied with your order.
Best regards,
CMSNL.com - Parts For A Better Ride
Great customer support and good quality…
Great customer support and good quality parts
January 20, 2025
Reply from CMSNL
Dear Mr. Cole,
Your feedback is greatly appreciated. We strive to provide the best experience when sourcing motorcycle parts, and it is wonderful to hear that we could assist you successfully.
Best regards,
CMSNL.com - Parts For A Better Ride
Very fast delivery to South Africa
January 20, 2025
Reply from CMSNL
Dear Mr. Van Zyl,
Thank you for your review. We understand the importance of reliable and high-quality motorcycle parts, and we are glad that you were satisfied with your order.
Best regards,
CMSNL.com - Parts For A Better Ride
Slow handling and still not recived…
Slow handling and still not recived more then one moth since ordrer
January 20, 2025
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