We've been putting off making our Wills and LPA'S for years but finally decided to bite the bullet and get it done. We went with the Co-op as its a name we knew and trusted. After initially complet... See more
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They were professional and patient, worked in a timely fashion, and understood what my requirements were. They explained things clearly too and in all my dealings with them, they were accurate a... See more
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My wife and I had wills that dated back to 1992 so thought it would be sensible to update and also sort out power of attorney documents. A team's meeting was arranged and I must admit that 19.00 hour... See more
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When my Aunt died last year she left what we thought was a legal will, but she hadn’t signed/dated it in front of witnesses. I turned to the Co-op Legal Team who put me in touch with a very kind, eff... See more
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Company details
Written by the company
Legal advice without jargon. The fee we quote is the fee you pay. No nasty surprises. Call Co-op Legal Services on 0333 331 5342 and we will help you. Named Probate Provider of the Year and National Will Writing Firm of the Year in the British Wills and Probate Awards 2018.
Contact info
1 Angel Square, M60 0AG, Manchester, United Kingdom
- 0330 606 9548
- www.co-oplegalservices.co.uk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very efficient and professional…
Very efficient and professional management of the probate process. I found that documentation was handled in a timely and detailed manner and any queries were answered to my satisfaction. I would like to thank my case manager Risha/RIHU.
October 20, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Martin,
We are delighted to hear about your positive experience with our probate services. It is wonderful to know that the documentation was managed in a prompt, thorough manner and that all of your inquiries were resolved to your satisfaction. We truly appreciate your feedback and will be sure to pass your gratitude along to Risha and the rest of the team.
Kind regards,
Owen (Customer Services)
Will planning
Jayne explained everything clearly and really put us both at ease as we were both a little nervous. She was polite, professional and explained everything in terms that we both understood. She was extremely knowledgable and gave us great advice which allowed us to make the best decision based on our situation. She answered all queries/questions that we had and we would highly recommend her.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Good Morning,
We are delighted to hear about your positive experience. It is wonderful to know that our colleague was able to put you both at ease and explain everything clearly in terms that were easy to understand. We are pleased that the knowledgeable advice and thorough answers provided gave you the confidence to make the best decision for your situation. Thank you for taking the time to share your lovely feedback and high recommendation; we will be sure to pass your kind comments along to Jayne and the team.
Kind regards,
Owen (Customer Services)
Relieved to have a new will in place, easier than I thought
My assigned estate planner David MacGregor was easy to work with. He was helpful and informative and I was very happy to go ahead and organize my will through him at Coop Legal Services.
October 15, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Ann,
We are delighted to hear about your positive experience. It is wonderful to know that your estate planner was so easy to work with, informative, and helpful while guiding you through organizing your will. Thank you for sharing your warm feedback, which we will be sure to pass along to David and the rest of the team.
Kind regards,
Owen (Customer Services)
Efficient service
Calum was very thorough and informative,would thoroughly recommend,top Quality service. Easy to talk too and very professional so glad we went with this company !!!
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Carolyn,
We are delighted to hear about your positive experience. It is wonderful to know that our advisor was so thorough, informative, and easy to talk to throughout your consultation. We truly appreciate your high recommendation and are pleased that you felt well looked after. Your kind feedback will certainly be shared with Calum and the team.
Kind regards,
Owen (Customer Services)
Estate Planning
Darren made the whole experience very easy. He was thorough and covered everything I required.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Susan,
We are delighted to hear that you had such a positive experience. It is wonderful to know that our team member provided clear and comprehensive assistance, making the entire process smooth and straightforward for you. Thank you for taking the time to share your kind feedback; we will be sure to pass your lovely comments along to Darren them and the team.
Kind regards,
Owen (Customer Services)
Professional, Personal and Helpful.
Graham Povey was very helpful in guiding us through the legalities and explaining the various options for our personal situation. His delivery was clear and concise and Graham was knowledgeable in answering our questions during the consultation. It was a pleasurable and easy process expertly and professionally executed.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Alan,
We are delighted to hear about your positive experience. It is wonderful to know that our team member provided clear guidance tailored to your personal situation and thoroughly answered all of your questions. We are pleased that the consultation felt smooth, straightforward, and professional from start to finish. Thank you for taking the time to share your kind feedback, which we will gladly pass along to Graham and the wider team.
Kind regards,
Owen (Customer Services)
Lovely experience
My husband and I had such a wonderful experience with Ben today whilst arranging our wills. From start to finish, he was incredibly informative, genuine, professional and so personable. He made the whole process feel effortless, taking the time to explain everything clearly and putting us both completely at ease during a very personal and important process. It’s rare to come across someone who is not only brilliant at what they do but also so genuinely lovely and caring. We couldn’t recommend Ben highly enough. Thank you so much for all your help!
Aarti and Vin
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Aarti,
We are so pleased to hear that you had such a wonderful experience while arranging your wills. It is fantastic to know that our colleague was informative, professional, and put you both completely at ease during such an important process. We will be sure to pass along your lovely comments and recommendation to Ben and the rest of the team.
Kind regards,
Owen (Customer Services)
Clear explanations
Straightforward process, clearly explained and all questions answered.
October 7, 2026
Unprompted review
Reply from Co-operative Legal Services
Good Morning,
We are delighted to hear that you found the entire process smooth and well-explained. It is wonderful to know that our team was able to address all of your inquiries thoroughly. Thank you very much for sharing your positive feedback with us, as it is truly appreciated.
Kind regards,
Owen (Customer Services)
CO-OP Estate Planning
We had a video call with Janet Johnston from Estate Planning to discuss and take advice on wills and LPA's.
Janet was very helpful professional and knowledgeable.
She explained everything plainly and clearly with no pressure applied to us.
Fees were clearly explained during the conversation and we made the decision to go forward.
We are to be allocated a case manager from the legal team who will carry out our wishes.
Janet has not walked away and has provided her email and phone contact details if we have any concerns or further questions.
Thank you Janet and I can highly recommend CO-OP Estate Planning.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Alan,
Thank you for taking the time to share your feedback. We are delighted to hear that your initial consultation was so informative and that everything regarding the process and pricing was explained in a clear, pressure-free manner. It is wonderful to know you felt well-supported and reassured by the ongoing communication provided as your case transitions to the legal team. We truly appreciate your recommendation and look forward to assisting you through the next steps.
We will be sure to pass along your lovely feedback to Janet and the rest of the team.
Kind regards,
Owen (Customer Services)
My case handler CASI kept me informed…
My case handler CASI kept me informed and advised me in a timely manner
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Teresa,
We are so pleased to hear that your case handler provided clear communication and timely advice throughout your experience. Thank you for taking the time to share your positive feedback, which we will gladly pass along to the team.
Kind regards,
Owen (Customer Services)
GS extremely helpful
GS was very helpful with all my requests and changes and was very patient whilst going through everything. Another top advisor at Co-op.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Toni,
We are delighted to hear about your positive experience with us. It is wonderful to know that our adviser was so patient and helpful while assisting you with all of your adjustments and requests. We truly appreciate your kind feedback and will be sure to pass your lovely comments along to Gerald and the rest of the team.
Kind regards,
Owen (Customer Services)
Making a will
I was uncertain about the complexities of writing a will on line. I thought the process might be a little difficult. It wasn’t. Amrita was very welcoming and explained everything clearly. She listened to my questions and ensured that I understood each stage. She also made clear what would be happening after our meeting
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Brendan,
It is completely natural to feel hesitant about completing such an important task digitally, so we are delighted to hear that your experience was so straightforward. We are thrilled that the process was made welcoming, that your questions were answered thoroughly, and that the next steps were made entirely clear. Thank you for sharing your positive feedback and for choosing us to help arrange your affairs.
We will be sure to pass along your lovely comments and recommendation to Amrita and the rest of the team.
Kind regards,
Owen (Customer Services)
The way jake explained everything to me…
The way jake explained everything to me and my wife. Very knowable and very understanding of our wishes. Most helpful and professional.
September 10, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Graeme,
We are so glad to hear that our team member provided such clear guidance and took the time to truly listen to your needs. It is wonderful to know you received helpful and professional support, and we will be sure to pass along your kind words to Jake and the rest of the team.
Kind regards,
Owen (Customer Services)
I worked with Zubair Bashir and he was…
I worked with Zubair Bashir and he was super helpful, highly recommend.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Olly,
We are delighted to hear that you had such a positive experience working with our team member. Thank you for taking the time to share your feedback and for your high recommendation. We will be sure to pass along your kind words to Zubair and the rest of the team.
Kind regards,
Owen (Customer Services)
Excellent service from Kayleigh who…
Excellent service from Kayleigh who dealt with my late Aunt's estate with care and attention to detail. She kept me informed at all times and her communications were very clear and compassionate. Would highly recommend.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Jane,
We are so sorry for the loss of your late aunt, and we appreciate you taking the time to share your feedback. We are delighted to hear that you experienced such thoughtful, clear, and attentive support during what must have been a very difficult time. It is wonderful to know that you were kept well-informed at every stage of the process, and we will be sure to pass your kind words and recommendation along to Kayleigh and the team.
Kind regards,
Owen (Customer Services)
Great Handler.
Ngawo Namukonda Chabala made the process smooth for me and my family.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Good Afternoon,
We are glad you enjoyed your experience and appreciate your kind feedback.
Your review will be shared with Ngawo and the rest of the team.
Kind regards,
Owen (Customer Services)
I spoke to Amrita Kaur Bhamra this…
I spoke to Amrita Kaur Bhamra this morning regarding making my will. She was very helpful, patient and very professional. She answered all my queries in full and took time to listen, which is important to me. Thank you Amrita 😊
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Sandra,
We are delighted to hear about your positive experience. It is wonderful to know that you felt truly listened to and received patient, professional support with all your queries while discussing your arrangements. We will be sure to pass along your warm feedback to Amrita and the rest of the team.
Kind regards,
Owen (Customer Services)
Very professional
Very professional, friendly and convenient. Great value for money and so easily done.
October 13, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Ashe,
We are delighted to hear that you had such a positive experience with us. It is wonderful to know that you found our team approachable, the service convenient and easy to navigate, and that it provided great value for your money. Thank you for taking the time to share your kind feedback with us.
Kind regards,
Owen (Customer Services)
Writing a Will made easier!
A search online found the Coop - the online information was thorough and importantly the fee was there. One simple call and an appointment was made for me at home with Mark Goldstein an Estate Planning Consultant. To be able to sit in my home surroundings with Mark Goldstein a consultant who answered all my questions efficiently and kindly, made writing a will a fairly straightforward procedure.
October 17, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Linda,
Thank you for taking the time to share your feedback. We are delighted to hear that finding clear information online made it simple to arrange your home visit. It is wonderful to know that having a consultant answer your questions kindly in your own surroundings helped make the legal process so straightforward and comfortable for you. We will be sure to pass along your kind words to Mark and the rest of our team.
Kind regards,
Owen (Customer Services)
I have had full confidence in Marianne…
I have had full confidence in Marianne Guest throughout the handling of my case. I have been kept up to date on a regular basis and was pleased to have such a competent person dealing with this at such a diffficult time for me. Thank you Marianne.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Bronco,
We are so glad to hear that you had full trust in your case handler during such a challenging period. It is wonderful that you were kept regularly informed and supported with such high competence throughout the process. Your kind feedback will certainly be shared with Marianne and the team.
Kind regards,
Owen (Customer Services)
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