Coastal Cottages of Pembrokeshire Reviews 

1,700
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the straightforward and efficient booking process, highlighting the helpful staff and user-friendly website. Many also commend the beautiful and tranquil locations of the properties, often noting stunning views and convenient access to local attractions. People frequently appreciate the quality of accommodations, describing them as well-equipped, comfortable, clean, and beautifully decorated. However, some customers noted issues with the cleanliness and general maintenance of certain properties, mentioning instances of dirt, wear, or items needing repair. A few others also felt that website descriptions were sometimes inaccurate regarding advertised amenities like parking, Wi-Fi, or enclosed gardens.

What people talk about most

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy,... See more

Location

Clients share positive opinions on location, frequently describing them as stunning, amazing, and beautiful,... See more

Facilities

Users describe ambiguous interactions with facilities, with many reviewers praising the beautiful,... See more

Website

Customers express high satisfaction with the website, consistently finding it easy to use, navigate, and... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising properties as clean, well-designed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Coastal Cottages a few times and they are most helpful and excellent customer service. The accommodation was exactly as described and had everything needed for a wonderful break. The... See more

Rated 5 out of 5 stars

Description of property is “Spot On”. Easy booking service, prompt action from staff and excellent communication. The fact that there is a direct telephone number to discuss any queries with st... See more

Rated 5 out of 5 stars

Great selection of properties to rent. Booking was easy and I was kept informed at various stages before the start of the holiday. Lovely touch of free tickets to the Deer Park near Tenby, which we... See more

Rated 5 out of 5 stars

Had a lovely New Year break in Cherry Tree House! Lovely accommodation - perfect for exploring St David’s and the surrounding area. Very comfortable, spacious property with off road parking and a love... See more



Company details

  1. Self-Catering Accommodation
  2. Cottage Rental
  3. Holiday Apartment Rental
  4. Vacation Home Rental Agency

Written by the company

Coastal Cottages is your gateway to over 500 self-catering holiday cottages in Wales. Our beautiful holiday cottages are situated in Pembrokeshire, a location renowned for scenic views, stunning coastlines and plenty of things to see and do.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,700)

337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disapointed

We have used Coastal Cottages a few times but this time we had a fine for having to re launder sheets and towels not sure what this means as they do the laundering. and a mark on one of the carpets which none of us had seen and we hovered and cleaned all the rooms before leaving. I am so disappointed and i personally won't be using them again. Such a shame.

June 6, 2026
Unprompted review
Coastal Cottages of Pembrokeshire logo

Reply from Coastal Cottages of Pembrokeshire

We are sorry to hear that you were disappointed following your recent stay.

As discussed in our correspondence with you, the additional charges related to specific costs incurred following your departure. We appreciate your cooperation in resolving the matter directly with us.

We are sorry that this has affected your decision to stay with us again. We have appreciated your previous custom and wish you all the best for the future.

Rated 5 out of 5 stars

Beautiful Cottage & Garden.

What a beautiful cottage, everything our family could possibly want or need. The kitchen extension flowing seamlessly out to the stunning garden was a massive hit. Great place for Star gazing & bat watching. Very private despite hving houses around. Road very quiet. Real feel of luxury esp wth the new upstairs bathroom. Local stunning beaches 5 min drive. Very friendly, helpful locals. Would recommend the local Dolphin watching, v respectful of the animals. Also the Ferry Inn, great food & staff. Wonderful holiday, stunning weather. We will be back. Thanks so much.

July 4, 2026
Rated 5 out of 5 stars

Booking online was easy

Booking online was easy. I got a confirmation text but no email. This morning I phoned the office and spoke to Tracey. She sent me the 2 emails immediately. Thank you. 😊

July 12, 2026
Rated 3 out of 5 stars

Croft court flat 8 Tenby

Didn’t receive any help when arriving at flat we found that there were no empty parking spaces. Phoned company but they didn’t have an answer so just had to wait until one became free. Flat itself was ok, nothing special just functional. Location was good.
Update to response - a parking space was supposed to be available for the flat as per the details on the website so I fail to see how this is outside of the responsibility of the company that took the booking as advertised

May 7, 2026
Coastal Cottages of Pembrokeshire logo

Reply from Coastal Cottages of Pembrokeshire

Thank you for taking the time to leave your review. We're pleased to hear you enjoyed the property's location.

We're sorry to hear that your arrival was affected by the availability of parking. Unfortunately, parking availability is outside of our control, however we appreciate that this can be frustrating during busy periods.

Thank you again for your feedback, which we have noted, and we hope you otherwise enjoyed your time in Pembrokeshire.

Rated 5 out of 5 stars

Peaceful retreat June 19-26 2026

A beautiful, tranquil setting.
Near sea.
Very well designed & equipped chalet, simple, uncluttered.
We appreciated the books & games
The nesting swallows were a bonus!

January 19, 2026
Rated 5 out of 5 stars

Description of property is “Spot On”

Description of property is “Spot On”.
Easy booking service, prompt action from staff and excellent communication.
The fact that there is a direct telephone number to discuss any queries with staff is a bonus.
Great value for money, other services offered to guests which enhances their holiday experience.
I have already booked another holiday with you and recommended ‘ Coastal Cottages” today.
You are not just a booking agency as some companies, you have a more personal and efficient approach.
Thank you.x.

July 6, 2026

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