Cocomelody Reviews 

beautiful dress..simple but elegant. it made the wedding perfect❤️

Loved my bridesmaid dress! I ordered the Brynlee velvet dress and it was so comfortable and fit me perfectly. Because of my D size cup, I did have to order a separate low-back bra to pair with the dress, but it worked great. No issues with the order experience!

Beautiful Dress and Amazing Service!
I got the bridesmaid dressmaid dress from here.
1) The quaility of the dress is amazing and it fits me perfectly. I have gotten just one size up because of my bust size.

2) The service: I've recieved emails about updates all the time.They /Iris have also give me advices what is a better delivery options for me since I live all the way in the Netherlands.

If you are ordering any dresses here, I highly recommend it!

I had my dress made in custom colors and measurements and the customer service is unmatched. They were absolutely amazing in making sure I had the proper measurements and were incredibly helpful. My dress is stunning and great quality and I couldn’t be happier. It took a little less than two months from ordering to getting my dress. Definitely recommend this company!

I ordered a wedding dress, standard sizing; no custom. My 1st red flag was the 55 wait period before shipment. Why would a company need that much time to ship a standard sized dress? My 2nd red flag was the multiple failed delivery attempts from the DHL shipping company. I had to sign for the dress (?), but each time the dress was delivered to my house, I was not home because I was at work. I requested multiple times to change the date/time of delivery and to have no signature provided, but it was not approved. Finally, when I received my dress and tried it on, I was very disappointed. The 3rd red flag was the sizing chart provided on the website. It is inaccurate, irrelevant, and useless! The dress was tight around my shoulders and upper back to where I could not fully zip up the dress, the dress did not accentuate my body; making my waist look boxy, and the bra padding was right underneath the collarbone, sitting on top on my breasts. Immediately, I sent an email to request a refund and I am met with customer service essentially stalling my request so that I would miss the Free Return for standard size dresses within 7 days (which is stated on their website). They were persistent on convincing me about how beautiful the dress was (even though it was incredibly poorly designed) and how beautiful I would look in the dress, that I just need to get it tailored, or I should gift it to a friend. Not once did this company take my review and feelings into consideration! I was completely dismissed. Why does Cocomelody stall and then try to convince their customers to like their faulty products? On Cocomelody's website, to the right it of the advertisement of the dress I had ordered, it states "Free returns for any standard sizing dresses within 7 days". Customer service informed me that there would be no free returns because of the international shipping fee, the 30% restocking fee, and any other additional fees. So, why does your website say "Free returns for standard sizes?". Customer service informed me that their standard sizing is NOT actually standard. EACH dress is custom made regardless of standard sizes. No wonder it took 55 days. Custom by definition means "made or done to order for a particular customer." Standard means "something set up or established by an authority as a rule for the measure of quantity, weight, extent, value, or quality". Very different, so why would Cocomelody offer "standard sizing" when each dress is custom made? That doesn't make sense. I finally had enough of requesting the return information (shipping label information, address information, etc) after 6 times! I have reached out to my credit card company for litigation regarding the horrible treatment this company has provided and have taken it upon myself to inform every customer I possibly can to make sure they do not fall in the same trap as I did. Please spend your money on a business that genuinely cares about their customers. Simple return information should not be held back nor should the company try to persuade the customer in keeping their faulty product. What a disgrace.

I ordered my wedding dress with custom sizing and other customizations from Cocomelody in January and received it a few days earlier than when I was promised I would receive it. I LOVE my dress!! Like many brides I was super nervous about ordering my wedding dress online sight unseen, but I was honestly blown away with the quality and accuracy of my dress and the customer service. My stylist was really responsive throughout the process and super helpful. It seems that most of the negative reviews are centered around bridesmaid dresses and while I didn’t order bridesmaids dresses and can’t speak to that, what I can say is that my experience ordering a wedding dress was flawless. 10/10!

I have had really great customer service the whole way throughout my experience with Cocmelody. When I was first looking around for somewhere to buy my bridesmaids dresses I kept coming across Cocmelody for velvet dresses. I was hesitant at first to go with Cocmelody as I hadn't heard much about them living in New Zealand. But I am so glad I took a chance on them. I ordered two dresses for my bridesmaids and the customer service team was really helpful in giving me a timeline of how long the dresses would take to make and be sent out. The quality is great. They are beautiful dresses. As long as you check your measurements and check through all the information first then there should be no problems with buying through Cocmelody. Thank you.

If you’re a bride Googling “Cocomelody reviews” please DO NOT order bridesmaids dresses from Cocomelody right now. We ordered ours back in October and still haven’t gotten our dresses or any kind of refund or even a customer service phone number. They finally admitted to losing one of my bridesmaids dresses and another bridesmaid received random dresses in the wrong size and color. I’ve been emailing back and forth with them for a month and haven’t gotten anywhere. I am going to have to go out and buy different dresses even though we ordered them 6mo in advance because we are getting close to my wedding date and we are out of time. They are super pretty (though I’ve heard ill fitting) but it is not worth the stress of tracking everyone’s dresses down and hoping they get here in time. Something is very wrong. $500 down the drain. They do not seem to care about people posting bad reviews either, it’s like talking to AI or something. Based on my experience I would say, once you spend your money don’t expect the product or your money back. Go to Etsy and support a smaller company if you’re looking for something unique.

Very bad service error in the dress model I send photos off the dress received and my invoice for the dress ordered,after 20 e-mail exchange do not want to send me the right model really not recommended

I was originally looking to spend only a few hundred on my dress, seeing as I will only be wearing it for one day, but I saw the Catalina CW2513 dress and just fell in love. I couldn't stop thinking about it. I just so happen to be looking at it around their Black Friday sale and the got dress for around $850 less than usual, so how could I not go for it? The dress arrived (in Ontario, Canada) much earlier than expected (if I remember, it was around 2 weeks early) and it was just perfect. Beautiful detail, made well, and I am so happy I went for it. Truly could not be happier with it. It was definitely a little scary buying it without seeing it in person or getting to try it on (no salon's out here carry it), but I read reviews and saw mid-size women like me in their dresses online and 100% do not regret it.

Ordered a dress that was a few sizes bigger than I normally order based on their sizing chart. The dress came in later than expected, but that's fine I get it. The dress did not fit, the tag had the correct label but the measurements did not add up to the same they have on the chart. I had a LONG back and forth trying to return the dress because they claimed it was "custom" even though I did not order a custom size. They finally agreed to take the dress back but only refunded me half the amount. I have never been so disappointed with a business. If you don't have free returns don't advertise it, also fix your sizing chart the whole situation could have been avoided!

From the moment I ordered the dress there was nonstop communication! I had a ton of anxiety due to the short time as well as being a pregnant bride. This dress was my dream dress and made the night complete! I will 100% promote this company and will get dresses from this point on from them.

I ordered a bridesmaid dress for my daughter from this company. I followed the rules & measured her to make sure I ordered the right size. When the dress came it looked like it was made for a tall avatar. Super long & the bodice was so small it wouldn't fit any normal human being. I contacted customer service & asked to return it. I followed the rules & paid shipping & followed Covid rules to return it. I never received any of my refund. I contacted them again & they said they were sorry & were sending the refund. It never came. I would have been better off just throwing the dress away in the garbage. I would never recommend ordering from this company. Very fraudulent.

TL;DR: Cocomelody fat-shamed my bridesmaid, and when I emailed the supervisors I never received a response. Refund was received. So my bridesmaid ordered her dress online through Cocomelody. She then received an email from a Lacey at around 1am MST stating they refused to take her dress because her measurements are "too large", then provided suggestions for type of dress, an empire waist and an A-line, which would look like a TENT on a curvy woman. My bridesmaid was understandably hurt. I then emailed this Lacey, calling her out on her behavior, which I never received a response for. My mother got involved, and called the number attached to their website. It put us in touch with an Abigail, who runs a boutique location in LA, I believe. She explained that it was outside her job to do anything directly because her store provides local dresses and doesn't deal with online orders, so she asked us to forward Lacey's email so she could put it in touch with the right people. She did, and I emailed this to the 'higher ups' and never received a response. Meanwhile, my bridesmaid emails Lacey back and asks for a refund which has been received. I still hadn't heard a response from the higher ups nearly 48 hours later, so I sent them a final email on July 1, 2022 to notify them that we took the refund and will be taking our business elsewhere. As of today (August 3rd) I have not received any response from the supervisors. As an aside: when speaking with cocomelody, they used the location of the online orders (China) as an excuse, citing the use of Google translate for the reason that the first email came across so badly. I quickly explained that wasn't the issue (nor would I take it as an explanation) given that Lacey should never have taken it upon herself to 'correct' my bridesmaid's order in the first place. I don't have any screenshots of this last point, as it was a phone call, but it only furthered my dislike for the company. Make of it what you will.

They needed additional measurements from me, and i missed the email (my bad), but no follow up from their wide, despite spamming me with emails. And online status saying "processing" which made me think that all was in order.

They then said they would "do their best" to have my wedding dress to me in time.

Customer service English/ communication skills were poor. I was just ignored when i asked to speak to a manager.

Needless to say, i found a dress somewhere else

I went in store to try on dresses, my stylist was extremely friendly and helpful. I found my dream dress and when I went up to the front they measured me for a size to order. I'd tried on many wedding dresses prior to this and always fit in a 4, but he said according to their measurements I was between a 4 and 6. Going against my instinct, I ordered the 6 because I trusted them and they told me I would need minor alterations with the 6. So I bought the dress in store, and waited for it in the mail. I was so excited and happy, just to be completely disappointed when I tried it on. The quality is poorly made, very stiff and oddly shaped in the bust area, not to mention way too big! So I reached out to customer service and they insisted that I get alterations, if not I could return but there would be a 30% restocking fee. I told them I was never away of this policy and she said it's on your receipt and online. Well first, I didn't order the dress online so how would I have seen that? And I looked on my receipt and there's nothing on there that says a 30% restocking fee. I feel like they lied to me about what size I should have ordered, just so they could get more money for alterations. And they should tell customers up front about this policy, because it's a huge financial commitment! I have been going back and forth with them and at this point I am going to make a small courts claim against them because this is so unprofessional on their side! If you have such a "strict policy" on returns then they should make all their customers who buy in store AWARE OF THIS. And it doesn't even say it on the receipt!

My dress is absolutely beautiful!!! My big day is 11/20/21and the dress was expected to come that day! I explained I need it ASAP they were sure to get it to my by 11/14 however I received it on 11/1/21! It is a perfect fit! And I will be sure to post pics. The receptionist was so nice and everyone that I spoke with!! Thank you again Cocomelody!!!! I can’t wait to wear my beautiful dress!!!

Amazing dream dress! The only thing is I paid for a custom fit dress and it’s come up way too long and the bodice doesn’t fit… at least 6 inches too small 😔 so will need to pay to have it adjusted

I am thoroughly impressed with Cocomelody as a company. I placed an order from London to the LA office. The customer service support from Albert was bar none, some of the best customer service I have ever received from any company. My order was not straight forward and I had some issues with international payment and Albert's patience, kindness, and attentiveness was much appreciated and a great representation of the Cocomelody brand. The variety of the products they offer is impressive and I would highly recommend them for your bridal/bridal party needs. It's refreshing to work with companies like Cocomelody. Keep up the good work!

I tried on 2 different styles of dresses using the at-home method. I was drawn to the second dress and then ordered it custom sized. They did an amazing job! The dress fits like a glove. No alterations needed! I’m very happy with the dress and the company